LIV Watches Reviews 

233
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the watches for their exceptional quality, thoughtful design, and premium feel, often comparing them favorably to more expensive brands. Many highlight the bold, detailed, and comfortable nature of the timepieces, noting their versatility and ability to attract compliments. The customer service receives frequent acclaim for being outstanding, personalized, and highly responsive, making customers feel well-cared for. Reviewers also appreciate the efficient ordering and fast, reliable delivery, contributing to an overall excellent and transparent user experience that fosters strong loyalty.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the watches' quality,... See more

Quality

People report positive experiences with quality, often describing products as being in perfect condition,... See more

Customer service

Customers had positive experiences with customer service, with many describing it as outstanding, second to... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

User experience

Users describe positive interactions with user experience, with many reviewers highlighting an excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I inquired about a certain watch request online through a normal text inquiry system . I was not expecting an actual human response so when James texted me back I was impressed. I had several question... See more

Company replied

Rated 5 out of 5 stars

Received my new GX-AC on Christmas day, the second I opened it, I knew it was going to be the new favorite of my collection. The watch looks and functions amazing, so.smooth. Have received multiple co... See more

Company replied

Rated 5 out of 5 stars

The watch I bought from LIV is fast becoming my favorite. I have many watches. The watch is very comfortable and looks amazing. The customer service is really second to none. Chaz, one if the owners e... See more

Company replied

Rated 5 out of 5 stars

I recently bought the LIV P-51 Pilot’s Man O’ War Ti Chron, and it has exceeded my expectations. The titanium case is incredibly light yet feels strong and well-built on the wrist, making it comfortab... See more

Company replied


Company details

  1. Watch Manufacturer

Written by the company

Swiss-Made & Swiss-powered men's watches, using Sellita & ETA movements combined with premium materials. We are the best value micro-brand in Swiss watchmaking today.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

233 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(233)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I just ordered my 3rd LIV watch

I just ordered my 3rd LIV watch! They are an amazing quality and the personal touches from the company make you feel like family. Im not just buying a watch, Im joining a group of great people who make and enjoy exceptional quality. I know I'll buy more in the future! There is absolutely no other watch company that gives you this much personal attention!

1 June 2023
Unprompted review
Rated 5 out of 5 stars

rugged professional look

Very pleased to have this watch! It feels solid and has beautiful detail. A perfect accessory to professional work attire, it just fits under my dress shirts and gives a masculine edge, with some subtlety. A bigger watch (though I like them) would not work as well. I requested the form-fitted canvas strap, which looks slick without gaps. Love the automatic movement and exposed mechanical features.

I am inspired to try other straps, and think it would look great with a similar canvas strap but yellow stitching. Currently not available, but perhaps one day??

Great service from LIV and no hassle receiving the watch in the UK (though there was a mixup with FedEx saying it was delivered when it wasn't)

10 May 2023
Unprompted review
Rated 5 out of 5 stars

Great Product, Great Company

I have never been involved with a company this customer focused during a sales cycle. The watch is fantastic, and I can't believe the responses I get from people when I wear it. I look forward to purchasing my next LIV watch.

24 April 2023
Unprompted review
Rated 5 out of 5 stars

This company is amazing

This company is amazing. Not only is their customer service impeccable, but their watches are true pieces of art. I have a wide collection of fine watches including Hublot, Rolex and many more. I place my LIV proudly, right next to them all. If you love watches (like I do), get yourself a LIV or two. They are worth we’ll beyond what they charge!!

24 April 2023
Unprompted review
Rated 5 out of 5 stars

Not only the watch, but also the service quality

This is the first time that I purchased a watch from LIV.
I purchased the model (REBEL-ART BY TJ EISENHART), because I liked very much the design and trusted in Swess made watches and my opinion doesn't change or even it improves through my daily use.
I was also impressed by the quality of services: it is very rapid (I received every time replies within one hour) and the replies were very accurate and personal and I really feel like being a part of LIV watches family.

11 April 2023
Unprompted review
Rated 5 out of 5 stars

P-51 for the Win

Although I was initially hesitant to purchase this watch due to cost, I'm glad that I did. Since I have a background in aviation, the P-51 piqued my interest. I'm not really a "watch guy" so I opted to read most of the prior reviews of the P-51 series. Verdict: They were right.

This timepiece is outstanding. I chose the black/grey with the titanium bracelet because I think it looks better for both casual and dressier occasions. It's a masculine, bold and handsome timepiece. Honestly, I can't stop looking at it. It appears intimidating at distance but once you have it in on your wrist, it makes quite a statement.

21 April 2023
Unprompted review
Rated 3 out of 5 stars

I have recently bought a Rebel ART

I have recently bought a Rebel ART. These are undoubtedly well-made watches with brilliant designs, and they are marketed excellently. Sales follow-up is focused and communication good. BUT ... whilst the movement is certified to +- 5 secs a day mine is fast by around 10 to 14 per day. I've informed LIV and they've said they'd happily look at it but returning the watch would be at my cost. This is a minor issue of course, but I will not be paying anything else to a company whose brand new purchased product doesn't meet their own stated standards and for which they accept it requires adjustment. Pity. I thought LIV really was top notch but for me, they have fallen from their pedestal because of a simple post-sales error.

7 April 2023
Unprompted review
Rated 5 out of 5 stars

Liv GX1 - stunning!!

From pressing “click” to buy my Liv, the service I received was absolutely amazing.
From order in the US to delivery in the UK only took FIVE DAYS!
Communication from Live was unbelievable and even the CEO contacted me personally.
My GX1 watch in cool grey is beautiful and the quality is very good. The subtle use of different colours makes the watch stand out.
I can genuinely say that buying my Liv has been my best on-line shopping experience and the watch is stunning.

31 March 2023
Unprompted review
Rated 5 out of 5 stars

I’ve been admiring LIV watches for a…

I’ve been admiring LIV watches for a while and decided to get one. As a company the service was 1st class, fantastic communication and a very easy ordering process. The watch was on my wrist less than 5 days from ordering and I’m in the UK. And the watch is gorgeous, the pictures do not do it justice. I’m actually already shopping for my next one.

27 March 2023
Unprompted review
Rated 5 out of 5 stars

Feed your soul Liv happy …

I had a Wonderful online shopping experience purchasing my GX1. The customer care is second to none. Liv are Very responsive to any questions you have and dispatched my watch from Miami to Vancouver Island on the same day.

25 March 2023
Unprompted review
Rated 5 out of 5 stars

Great buying experience for a neat watch

Contact from the start was extraordinary - funny, informative and I felt really valued as a customer.

My LIV Genesis watch came in a box which feels really expensive and the watch itself kept all the promises.

Fits good, looks great and I'd buy it again in an instant.

22 March 2023
Unprompted review
Rated 5 out of 5 stars

Liv P-51 Cripes A'Mighty watch experience

My experience with Liv has been both pleasing and surprising. Pleasing whereby the shopping experience was well supported by qualified personnel who answer promptly to all my questions including making suggestions. Once you complete your purchase, they then follow through until you get your watch delivered and the after-sale service just keeps on going. They check up regularly to see if everything is ok, provide tutorials on how to use your watch, warranty follow up, etc. Their marketing approach and after sale service is the portion that surprised me the most. Rarely have I dealt with a company that was taking care of their customers in such a way. Regardless if some of these follow ups are automated, they are pertinent to the whole experience. All that said, the crown jewel, the actual watch is stunning and I'm very pleased of the look and the craftsmanship. Well done Liv team, keep it up and can't wait for your new collection.

20 March 2023
Unprompted review
Rated 5 out of 5 stars

LIV GX1

LIV GX1
Absolutely stunning watch looks fantastic wears spot on.
Faultless ordering and delivery backed up by the attentive and thorough LIV team. Brilliant product , brilliant team at LIV
Looking forward to my next purchase.

22 March 2023
Unprompted review
Rated 5 out of 5 stars

Your new favourite watch

Great experience from start to finish. Great communications. Speedy delivery. Superb watch. Stunning and incredibly well made. Fantastic watch. Would 100% recommend.

20 March 2023
Unprompted review
Rated 5 out of 5 stars

Love my new Liv GX

Love my new Liv GX, it’s a really stunning watch and feels great quality. Very fast delivery to the UK as well. Will be buying from them again, and their rewards program is a bonus also.

22 March 2023
Unprompted review
Rated 5 out of 5 stars

Love this watch!

The GX1 Venom is a great add to my collection. LIV is a quality watch that doesn't break the bank and offers unique pieces that really stand out.

18 March 2023
Unprompted review
Rated 5 out of 5 stars

Great timepieces, company just as amazing!

I had some product questions prior to ordering and found the text messaging feature incredibly helpful and convenient. The watches are sexy and feel great, but just as important, the customer service is just as awesome. I love the way the company is run and am excited to see what the years to come will mean for the LIV brand.

3 March 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Great communication, super fast delivery and awesome product. A very personal touch with respect to the email from the owner. I own lots of high end watches and this is definitely on par

8 March 2023
Unprompted review

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