LivingCare Reviews 

2,400
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally welcoming, professional, and reassuring during medical scans and procedures. People note that the overall service is highly efficient, with appointments running promptly on time and very minimal waiting. Some reviewers were not happy with the customer service, pointing out long frustrating delays in receiving return phone calls and requested documents. Consumers also mentioned communication issues, unreturned messages, and difficulties getting timely responses to their important inquiries. Visitors experienced problems reaching support lines when assistance was needed before or after their scheduled visits.

What people talk about most

Staff

Customers had positive experiences with staff, frequently noting that employees were very friendly,... See more

Service

Users describe positive interactions with service, highlighting efficient appointments and very professional... See more

Customer service

Clients share negative opinions on customer service, highlighting a strong consensus regarding poor... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Venue easy to get to and park. Had an early appointment and was promptly seen by staff. Staff were very efficient and explained the procedure in detail and everything was completed quickly and ef... See more

Rated 5 out of 5 stars

Lovely person who did my MRI, very calm and organised, made sure I was settled and ok before starting. Anxiousness of having an MRI soon disappeared. Quick and efficient service. Thank you

Rated 5 out of 5 stars

Excellent from start to finish … I accompanied my elderly Aunt for an MRI scan .. quite nervous but was looked after so well

Rated 5 out of 5 stars

I went for an mri scan at living care leeds . I got my appointment for the same day which was fantastic. Staff were all very helpful and lovely . Would definitely recommend.


Company details

  1. Community Health Centre

Written by the company

LivingCare are a provider of private healthcare services including: MRI/Ultrasound & X-Ray, ENT, Ophthalmology, Endoscopy, Gastroenterology, Dermatology and more. LivingCare also provide COVID-19 testing services for travel and our full service range can be found at travel.livingcare.co.uk


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(2,400)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

MRI scan…

Right up until arriving for the MRI I felt ok but as soon as I saw the machine, I suddenly became very anxious & struggled with the idea of being in the tunnel, the staff were amazing, so calm & patient & talked me through everything & didnt rush me. I had the scan done & all the way through was reassured by the staff that I was ok & safe & could stop at any time if I needed to.

12 November 2024
Unprompted review
Rated 5 out of 5 stars

Quick response

Quick response to initial enquiry fully explained everything. Lovely polite helpful staff at every level

5 November 2024
Unprompted review
Rated 5 out of 5 stars

I was seen by a doctor within 24 hours

I was seen by a doctor within 24 hours. All staff were polite, professional and helpful. All my tests/procedures were completed within a week and the results explained well. Exactly the service I was looking for from a private healthcare company. All round great service, thanks 🙏

31 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience - super staff, attentive and welcoming; was made to feel at ease throughout and the process from start to finish was v efficient and much faster than expected. On site parking a bonus. Thank you all!

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Very happy with my care

I'm very happy with my healthcare at LivingCare. Choice of appointment times, including evening appointments for MRI scan. Although it's located a bit out of Leeds city centre, free on-site parking is available. Pleasant clinic environment with friendly staff and I was seen on time. My care was explained and next steps outlined.

16 October 2024
Unprompted review
Rated 5 out of 5 stars

Private MRI scan within 48hrs

I got a private referral from my GP for an MRI scan. I received a call from Living Care within 24hrs, and had the scan within 48hrs. Excellent service, and friendly and efficient staff.

26 September 2024
Unprompted review
Rated 1 out of 5 stars

Outsourced

Outsourced, by the NHS, to the Thorpe Park Clinic I was given an appointment date and time. I arrived, on the hottest day so far, only to be advised that, due to a consultant shortage, there was now a minimum of 1hour delay between appointments. I was informed that I had not been informed of the situation, due to an administration error.
Suffering the effects of dehydration and concerned for my own well-being I decided to leave.
This clinic was rated as 'Inadequate' by the QCC, so why would the NHS use them?

30 July 2024
Unprompted review
Rated 5 out of 5 stars

Came for my MRI scan here

Came for my MRI scan here, staff were so lovely, very attentive and reassuring too.
First visit to this clinic, would definitely be happy to return again, great service x

26 July 2024
Unprompted review
Rated 5 out of 5 stars

MRI appointment in Sheffield…

I had an MRI appointment in Sheffield today and I must say that everything was easy and very professional. The only complaint that I have is the usual NHS appointment nonsense. I got an sms message the day before asking me to reply and confirm the appointment. Email is better as I only have a PAYG phone which would've cost me a fortune. Apart from that a great service from the livingcare centre.

23 June 2024
Unprompted review

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