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Living-Water Ltd Reviews 

187
•
TrustScore 4.5 out of 5

4.7

Bottled Water Supplier
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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite and professional staff members who consistently ensure prompt and reliable delivery of fresh, clean drinking water. Many people also highlight the exceptionally helpful customer service team and their great flexibility when handling urgent last minute scheduling requests. Some reviewers were not happy with occasional water equipment servicing issues and reported experiencing unexpected delivery delays during particularly busy periods. Despite these specific minor setbacks, most consumers remain extremely satisfied with the overall service quality and continue to enthusiastically recommend the business to all future clients.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting promptness, reliability,... See more

Staff

Reviewers mention positive feedback about staff, highlighting that personnel are consistently professional,... See more

Service

Customers had positive experiences with service, highlighting efficient support and timely, reliable... See more

Customer service

Users describe positive interactions with customer service, highlighting polite and helpful support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Living-Water Ltd for almost 4 years. They have been very efficient and have always gone the extra mile for my gym’s water supply. Pricing is very reasonable and I would highly recommen... See more

Company replied

Rated 5 out of 5 stars

Amazing service! I ran out of water and texted them on a Sunday. They responded right away and had my water delivered by Monday. If that’s not amazing customer service, I don’t know what is. Highly... See more

Company replied

Rated 5 out of 5 stars

Just a very good company that delivers when you need it been with living water a fair time now and they have proved to be much better than the previous company who came when they felt like it

Company replied

Rated 5 out of 5 stars

Great service! We have stayed with Living Water for more than half a decade, since their service is always helpful and reliable. This applies to everyone from their staff with whom we speak regularl... See more

Company replied

Company details

  1. Bottled Water Supplier
  2. Drinking Water Fountain
  3. Office Supplies Store
  4. Office Equipment Rental
  5. Water Filter Supplier

Written by the company

Living-Water Ltd is London’s leading independent supplier of water coolers and bottled water delivery services for offices and homes across Greater London and throughout the UK. We provide premium natural spring water in 18.9-litre bottles and offer an extensive range of bottled water coolers, mains-fed water dispensers, and instant hot-water taps — all available to buy or rent. Our mission is simple: to deliver clean, great-tasting water with exceptional service, transparent pricing, and the fastest response times in the industry. Whether you need a reliable hydration solution for a busy office, a gym, or your home, switching to Living-Water is easy. We’ll help you reduce costs, change supplier smoothly, and find the perfect cooler for your space. What sets us apart is our commitment to quality and hygiene. Every cooler we supply is fitted with the latest WaterTrail™ and carbon-filtration technology to ensure pure, refreshing water every time. Backed by a passionate team, nationwide coverage, and regular maintenance schedules, we’re proud to provide the most dependable water-cooler service in London — keeping businesses and households hydrated, sustainably and reliably.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

187 reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(187)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Really bad company

Really bad company, they are asking for termination fee for£80 when I asked why do I have to pay that all I want is cancel my membership they can't give sensible answer, Avoid this company!!

12 September 2024
Unprompted review
Living-Water Ltd logo

Reply from Living-Water Ltd

Dear Secil,

We are sorry to hear about your experience with us.

At the quote stage of our customer engagements, we offer you various contract options to suit your individual needs.

When you joined in March 2022 you had the option of taking a minimum 12 month contract, or a contract without a set minimum term.

You opted for the contract without the set minimum term, which meant that the contract could be terminated anytime (eg. 3 weeks/ 3 months / 3 years), given the payment of a termination fee of £80 to mitigate any potential losses as well as the costs for administration, collection and refurbishment of the cooler.

This costs was confirmed with you prior to your account being opened, and you agreed to these in writing. Please let me know if you need to see the signed confirmation.

You can email your feedback to me directly on info@living-water.co.uk and we can review this together to see if we can come up with an amicable solution.

Kind Regards,
Samantha Price
Living-Water Account Manager


Rated 1 out of 5 stars

Dreadful service when trying to…

Dreadful service when trying to terminate your contract

24 August 2024
Unprompted review
Living-Water Ltd logo

Reply from Living-Water Ltd

Dear Barry,

We are sorry to hear about your experience with us.

I have reviewed the communication with you when you were terminating your contract with us.
I think you may have had an issue with the contents of the communications rather than the level of service provided?

The reason I state this is because I see the communication timeline as follows. On the 21st August 2024, you requested to terminate the contract with us. That same date, we emailed back asking if there were any issues that we could resolve that had led to this, upon which you responded that you wanted to proceed with the termination as requested.

We then requested a copy of the contract to check the termination requirements, and these were sent to you on the 23rd August 2024. You replied to state your dissatisfaction with these terms, and the team responded on the 24th August 2024 stating that the terms are agreed at the start of the contract therefore unfortunately they could not do anything at this stage.

We would like to try and resolve this amicably for you, please could you email me on info@living-water.co.uk so that we can communicate directly and see what resolution we can come to.

Kind Regards,
Samantha Price
Living-Water Account Manager
02031399051




Rated 1 out of 5 stars

Living-Water Ltd

Living-Water Ltd. recently commissioned our small South African web design firm to redesign their website and logo. The original brief requested a clean, contemporary style, so we invested a lot of time and money in developing a new logo and website design, which they first accepted.
The customer, however, quickly altered course and asked for a design that echoed the aesthetics of the early 2000s.

We adjusted to their new request in spite of the change and the significant effort already made. Regretfully, the client was not pleased with our work this time either, and in the end, they decided to handle the job internally.

This experience has been difficult both financially and professionally for us as a business. We are at a loss because Living-Water Ltd. has declined to pay the remaining 50% of the agreed-upon cost. Seeing such unprofessional behavior is depressing, especially in light of the possible consequences for their own clientele.

We sternly caution other creatives from doing business with Living-Water Ltd. Their behavior raises serious questions about their business methods and suggests a questionable approach to working with service providers.

14 August 2024
Unprompted review
Living-Water Ltd logo

Reply from Living-Water Ltd

Dear Donovan,

We would like to point out that this project was outsourced to a business process outsourcing firm based in South Africa. Living-Water Ltd did not engage with Fluid Orange at any point in time.

However I do want to clarify things from our position.

We had requested completion of the urgent updates to our website within one month mid April 2024. However when the project remained incomplete for over 2 months, we terminated the instruction to them.

We did decline to make the balance of the payment as the losses to our business were caused by your failure to complete works timeously.

We lost business, we lost the deposit that had been paid initially, and we had the additional expenses of engaging another firm to complete to complete the project.

Furthermore, I would like to add that we have every right to request "a design that echoed the aesthetics of the early 2000s."

Maybe going forward you should clarify to your clients which designs are acceptable and which designs are not acceptable to you prior to accepting the request. You should also look at providing realistic timeframes to your clients when undertaking projects.

We reserve the right to pursue legal action in this matter. You are free to contact us on info@living-water.co.uk should you wish to rectify this issue prior to this.



Rated 1 out of 5 stars

Just read the contract before signing

Just read the contract before signing. Don’t take their word for it that you’ll get your initial deposit back. There’s a clause at the bottom of the contract that says you’ll have to pay £80 when you decide to cancel your contract:

“Also please be advised there will be a £80.00 + VAT charge to cover the administration , collection and refurbishment costs.”

Because it has to do with money, I do sincerely believe they have an obligation to let customers know when taking up the contract other than inserting it at the bottom of the contract, when you’ve been convinced by the sales advisor that all you need to do is to give them notice and you’ll have a full refund. I believe their recorded telephone conversations will have those records.

I have nothing else against them apart from this observation, but I feel obligated to let potential customers know before signing any contract.

Thanks

2 September 2022
Unprompted review
Living-Water Ltd logo

Reply from Living-Water Ltd

Dear Leslie,

Thank you for taking the time to write this review back in 2022, and for doing so in such a fair and constructive way.

You raised a valid concern about how we presented our cancellation terms at that time, and I want to assure you that your feedback helped us improve. Since 2023, we’ve completely revised our sign-up process, every customer receives a short summary before signing, clearly outlining all costs and options in plain English.

We genuinely appreciate that you shared your experience, as it prompted important changes to how we communicate with new customers.

Samantha | Customer Care Team
info@living-water.co.uk

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