Zoku logo
Visit website

Zoku Reviews 9

•
TrustScore 3 out of 5

3.1

Hotel•4 Locations
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Hotel
  2. Bar
  3. Conference and Meeting Room Service
  4. Coworking Space
  5. Event Venue
  6. Restaurant

Written by the company

We’re Zoku, a new category of hospitality designed for the modern business traveler, remote worker, and slow traveler. More than a long-stay hotel or serviced apartment, Zoku is a place you can truly call your second home, even on your very first visit. Our smartly designed private Lofts combine the comfort of home with the functionality of an office, giving you space to live, work, cook, relax, and recharge. Above it all, our rooftop Social Spaces bring people together with coworking areas, meeting rooms, a restaurant and bar, and inviting lounges, making it easy to connect with fellow travelers and locals alike. Zoku is built for people who travel with purpose. Whether you’re staying for a few nights, a few weeks, or longer, we help you stay productive without sacrificing balance. Thoughtful design, seamless technology, and a warm, international community allow you to focus on what matters most, while feeling grounded wherever you are. You’ll find Zoku in Amsterdam, Copenhagen, Paris, and Vienna, four vibrant European cities where work, culture, and quality of life come together. Each location reflects the spirit of its city while staying true to Zoku’s signature residential comfort and community-driven design. From business trips and extended stays to relocations and hybrid work, Zoku supports the way people live and work today, across Europe and beyond. Welcome to Zoku, your home base for living, working, and connecting in Europe's most livable cities.

Contact info

3.1

Average

TrustScore 3 out of 5

9 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Rude and disappointing service

Very disappointing service. We went for the boozy brunch. As per the "rules" you have to wait to finish your drink before ordering a new one and you have 1h45 min to order within.
It took them 25 min to come with our first drink and probably another 10-15 every new order. We tried to order a last drink 1h30 after receiving our first drink (after waiting 5 min for a waitress to appear and were told it is too late). It seemed they did everything in their power to be slow and on top of that were quite unfriendly.
The food was nothing special.

Do not offer a boozy brunch if you are not going to indulge in the concept of a boozy brunch and see it as a money grabbing scheme.

16 March 2024
Unprompted review
Zoku logo

Reply from Zoku

Thank you for taking the time to share your feedback.

We’re sorry to hear that your experience at our Living Kitchen didn’t meet expectations. This is not the level of service or hospitality we strive for at Zoku, and we take your comments seriously.

Since your visit a few years ago, we’ve been reviewing and refining our brunch concept and service approach in the Living Kitchen to ensure it feels relaxed, generous, and well-paced, in line with what guests expect when joining us.

Thank you again for your honesty. Even though this feedback was shared some time ago, it remains valuable to us as we continue to improve. We hope to have the opportunity to welcome you back for a better experience in the future.

Warm regards,
The Zokus

Rated 5 out of 5 stars

Wonderful experience!

Wonderful experience!
Concept of this hotel is fabolus! I had a work loft at Zoku Copenhagen, its a convenient place to work and get rest in a fair and reaonable price! Staffs are wonderful, friendly, cool and approachable.
That wont be my last stay at Zoku!

26 January 2024
Unprompted review
Zoku logo

Reply from Zoku

Thank you so much for your lovely review!

We’re thrilled to hear that you had such a wonderful experience at Zoku Copenhagen and that the WorkLoft (now called the MeetingLoft) worked well for both getting things done and getting some rest. It’s great to know you felt welcomed by the team, they’ll be very happy to read this.

We truly appreciate you taking the time to share your experience, and we can’t wait to welcome you back again soon. Until next time!

Cheers,
The Zokus

Rated 2 out of 5 stars

interesting !

...the idea deserves a medal, although reality has some way to go ...loft apartments, fully equipped with kitchen etc etc, all very well thought out, to the smallest detail. Top of the building houses social space, roof top gardens, kitchen for breakfast dinner, lunch, wifi area ...in some ways ZOKU tries to create a family/community experience. Bit Ikea-ish in style and furniture. The staff are friendly, although guests may feel inhibited due to the constant need to ask (many novel ideas, so it is easy to feel you are "behind") it you want to fit in: breakfast must be ordered on an ipad (don't ever ask "I just want some bread and cheese), THAT area is for relaxation only, THAT area is for eating, THAT area is for meetings...the idea gets tired rather quickly and well, it ain't cheap - but no accommodation in Amsterdam ever is.

18 December 2017
Unprompted review
Zoku logo

Reply from Zoku

Thank you for taking the time to share such a detailed and thoughtful review.

We appreciate your reflections on the Zoku concept and the intention behind creating a place that blends living, working, and social spaces. Your feedback highlights exactly what we aim to do, and also reminds us how important it is that the experience feels intuitive and welcoming, rather than overwhelming.

As this review was written quite some time ago, we’ve since evolved both our spaces and the way we guide guests through them, with a stronger focus on clarity, flexibility, and ease. Guest feedback like yours has played an important role in shaping that journey.

Thank you again for sharing your perspective. Should you ever find yourself back in Amsterdam, we’d love to welcome you again and let you experience how Zoku has grown since then.

Warm regards,
The Zokus

Show reviews in all languages. (9 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look