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Our LiveWebChat service gives you BOTH the software and the staff, meaning visitors to your website can talk directly to one of our professionally trained staff about your business without the need for you or one of your team to constantly be at their desk. Customers like it because they have immediate access to someone without having to pick up the phone and you will like it because it improves overall customer satisfaction, and that leads to more sales and better business!
The Offices, 57 Newtown Road, BN3 7BA, Brighton, United Kingdom
3.8
7 reviews
No recent history of asking for reviews
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Absolutely fantastic live web chat support! The representative was incredibly knowledgeable, polite, and resolved my issue within minutes. I didn’t have to wait long to connect, and the entire experience felt smooth and professional. It’s refreshing to get real-time help without any hassle. Highly recommend this service—five stars all the way!
We've been using Live Web Chat to handle customer messages on our site, and honestly, it's been brilliant! Their team jumps in quickly, chats like real people (no robotic scripts), and makes sure our visitors get the help we need - even when we're offline.
Setup was a breeze, and the updates they send make it easy to see how things are going without needing to babysit the process. If you're running a small business and don't have time to be glued to your chat box, Live Web Chat is a solid choice
I asked some questions about the managed chat service, and apparently nobody other than their manager could help. Leave chat idle for 30 second and they close it off instantly.
Certainly won't be using this service, ever!
Got this service included as part of my call answering service with csnotepad. A brilliant addition. Highly recommended.
I was a bit apprehensive at first about adding this to my website (thought it would be a lot of hassle) but for a really reasonable price each month they not only supply the software, but also deal with chat requests on my website on my behalf. Stress-free and completely hands-off for me....total revelation really. Great for me but most importantly great for my website visitors and potential customers. It's always been easy to get hold of someone when I had initial questions, superb customer service and now a service that I have no idea how I managed without!
Excellent service providing not just the software to have live web chat on your website, but also providing the staff to answer them (actual real people based in the UK!!!).
They get to know your company and then help your potential customers with any queries. Even better though, they send you all of the "chatters" details as well so you have them on the system and can follow up leads.
Well worth it.
Reply from Livewebchat
Thank you so much for taking the time to leave us a nice review Lorne, we really appreciate the positive feedback. Glad you're enjoying the service!
Have a great day.
Thanks again,
Live Web Chat
Putting this service in place was so easy, Livewebchat made the process seamless and within a couple of days I've been able to chat to people on my website.
Would highly recommend!
Reply from Livewebchat
Thanks for the recommendation Adam, we really appreciate it. Enjoy your chatting!
Many thanks,
Live Web Chat
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