Livetruelondon Reviews 

Poor Service, No Refund & CCTV Refused – Very Disappointing

In Vauxhall branch during my strand test which was 4th June, I was made to wait 40 minutes without being called back. On the actual appointment day, I travelled 2 hours and was only 10–15 minutes late (with proof), but I was left waiting again, then passed to a different stylist who told me to dye level 3 my hair black — completely different from what I booked.

I had my graduation the next day and left in tears with nothing done. I later got my hair done elsewhere in the exact colour I originally wanted. They refused to refund me, ignored my evidence, and denied access to the CCTV footage I requested. Completely unprofessional for £183.

Lovely experience with Marco! Great attention detail and you can tell he knows what he’s talking about. Really nice conversation as well. Will be coming back again for colour :)

Had a great cut & blow dry with Laura, I'm going back for a colour 🤩

Amazing experience in Live True Clapham with Orlando. I highly recommend him to anyone. Very experienced and knows what looks best on you, and your hair type.

I went into the salon to get a patch test and I felt like a total inconvenience. I had a 5 minute consultation straight after with a hairdresser, I had 2 different colours that I was stuck between and as their website said they would give advice based on hair, skin and eye colour, I was expecting some advice. In the end she gave me a patch test to a colour that was not what I asked for. The consultation just seemed rubbish and so different to any salon I've ever been to.

Then I tried to get another consultation online as I had forgotten to ask a question. It was booked in and no one called, I emailed to chase and nothing. Called and got nothing. Then I read these reviews and I'm sooooooo glad I didn't book the deal online. Looks dodgy. If I was the owners I'd be worried as word of mouth online is damaging revenue.

Please do yourself a favour and use another salon. I only wanted a freshen up of my already nice blonde balayage and they managed to completely ruin it. I left the Vauxhall salon with grey/ greenish hair! I expressed concerns in the salon and they didn’t seem bothered and instead said to just book in for a couple of extra highlights. I went home and it looked awful! I was so upset I immediately tried calling the salon and the Vauxhall branches phones weren’t working so ended up redirecting to Clapham. I paid nearly £300 originally for them to completely ruin my hair!
I really didn’t want to go back to the same stylist as I felt I was robbed off before and told it was what I asked for so I asked to be seen at another branch. I did this and had to pay an extra £120! The stylist agreed it looked awful and the placement was uneven with a huge chunk of greenish grey hair. I ended up paying over £400 which I have complained to customer service about as I feel I should be refunded. They haven’t helped at all and instead fobbed me off. I won’t ever use this salon again and will warn everyone not to go here. I could have gone to a much better salon and had a much better result for the enormous amount of money I spent for a very basic job.

Had a lovely experience with Nilmi! She knew exactly what I wanted during our consultation and used the best method to get the exact hair I wanted. She was also so sweet to talk to, I would highly recommend her!

Phenomenonal experience with ERIKA from livetruelondon vauxhall.
I came in with poorly damaged and box dyed hair and she completely transformed it with a balayage cut treatment toner and blowdry - I left feeling and looking like a new person!
Very talented and experienced colourist/stylist who went above and beyond
Her flair for detail and perfection, her knowledge and advice, her hard work and extra time she put into my hair was very much appreciated
Lovely lady - 100% recommended
I will be back :)

Nilmi was amazing! She is very thorough and listens very carefully for the desired look - best results I’ve seen from a balayage. She did the whole package (colour, cut and blow dry) perfectly, couldn’t recommend her enough :)

I wish I had read these reviews before booking my recent hair appointment here…

My stylist did not listen to a word I said. I wanted my colour to be more dark brown than the light brown I had, but he muttered something about ‘ashy’ and moved on. He appeared to apply two separate colours to my head - one for the root and then another for length. There was no explanation from him, but I thought best not to question the expert - as soon as he took the towel off after washing I could see my roots were a good 3-4 shades lighter than my length. He insisted the colour was beautiful and evened out, making me feel like I was seeing things. I have dark brown roots, with an almost black/ash-like length. It looks like I did it myself at home and screwed up.

I had bought a voucher that covered a full tint, treatment and cut & blow dry - I never got the treatment. The stylist wasn’t even aware of what my booking was before he started.
The kicker was when he asked me how I wanted it blow-dried and I said straight with a bit of volume and his response was ‘hmmmm I’ll do it wavy’ and just proceeded to do my hair as he wanted. I felt so unheard and ignored. I won’t be returning to LiveTrue again.

I would not recommend this salon omg its been over two weeks i havent receaved a refund for a bookin i made wort 150 pounds . I camcelled my bookin terribly difficult to book they only book o line which left me frustrated as there was no interaction with salon staff snd shen i did ring salon i wS greeted by a lady sho didnt have hood english and dose not take direct bookings . So i found this so frustrating and still no reply anout my refund stay awzy ffom them scammers terrible bookin system

I booked an offer for Full Head Balayage, Cut & Blow Dry at Live True London (Soho), priced at £138. I completed the required patch test in person ahead of the appointment.

On the day of the service, I was told they couldn’t colour my roots because I supposedly needed a separate root tint patch test — something that was never communicated to me beforehand. They still offered to do the balayage (without the root colour) and then tried to upsell additional treatments, bringing the total to over £200 — far above the original offer.

I declined and left without receiving the service. I contacted them several times for a refund. Eventually, they responded offering to reschedule but refused to give a refund. After this poor communication and customer service, I no longer wish to return.

Extremely disappointing experience, especially as a first-time client. Would not recommend.

Employees! Don’t waste your time here! I attended the scheduled trade test at 10:00 AM today, but unfortunately, I was disappointed with my experience. The manager was not present at the agreed time, ( they said she will come at 11) and my model had not been patch-tested for the root color, only for semi-permanent tinting.They said I can’t do her colour. If the company wants to see only the final result I can just show my portfolio.How the hell can i do a nice job if my client not skin tested for permanent colour.
The condition of the salon was unacceptable — it was messy and unclean, which raised serious concerns. Arrived 10 minutes early, as a professional would, travelled 1 house from north London, they don’t even say hello or not welcoming at all. ,Additionally, the receptionist seemed unaware of where they were supposed to be. Given the poor environment and lack of professionalism, I have decided not to proceed with the test.

Livetruelondon in Soho
I want to leave an honest review of this salon. It was my first visit, and I really liked it, despite some initial doubts. I was with the stylist Karolina—she listened to me carefully, asked about my preferences, and was very polite and attentive. It was clear that she knows her work well. The result of the haircut, styling, and treatment exceeded my expectations—I got exactly what I wanted. I would definitely come back. I can confidently recommend this salon and, in particular, this stylist.

Absolute nightmare. False advertising of balayage services for new client offer - I’ve come out with a head full of multi-coloured streaky highlights and was made to pay for an additional toner. Customer service has not come back despite my persistent efforts of ringing up the salon and emailing for 4 days straight.

I went into the salon before Christmas to get what I thought would be a colour refresh and very similar to what I already had - brown with caramel highlights. Instead I turned out to be a yellow / green blonde and the colour was quite frankly disgusting. Leah had informed me that if I didn’t like it I could come back in and they would put a toner on it. 2 months have gone by, Christmas included and not one single person has notified me when I can come into the salon. I therefore had to live with this disgusting hair for Christmas and new year and was so upset by it. It has become apparent that LiveTrueLondon do not strive for excellent customer service and clearly could not care less about maintaining their clients.

At the start of January I found out I had broken my hip, so travelling to and from the salon was challenging. I went in 3 times to try and get some form of help as no one was responding to my emails…still nothing. I finally broke down in the salon because I had sent 10-15 emails and still had heard nothing. Absolute scam. Do not bother going to this salon, unless you want to be utterly disappointed. Member of staff just tell you there’s nothing they can do and not one bit of empathy for the situation. Quite possibly the worst customer experience ever and I will never go back.

I asked for a semi permanent colour to bled my greys and tone down lightened ends. As soon as i saw colour I mentioned that it was a bit orange. Got a curt response that it was what I asked for. IT WAS NOT. Paid and left the salon thinking its semi it will wash out. It has got more orange (in some lights ginger) as days have passed. I wrote asking for a correction. They have refused. Not what you expect from a central London salon that values its customers!!!!! I also requested to know what was used on my hair as it seems lighter and i"m wondering it there was any bleach used as it dosn't seem to be washing out either. They havn't responded. I really wouldn't recommend this salon on the basis of their total lack of concern for customer satisfaction. I was hoping to be a long term customer. Now looking for an alternative to do colour correction.

Honest Review LivetrueLondon Disappointing Experience & Poor Customer Service

I booked an appointment at Brixton for a caramel balayage on December 1st. From the start, the experience was frustrating and unprofessional.

1️⃣ Appointment Issues
• My original appointment was at 12 PM, but upon arrival, the stylist wasn’t sure she could achieve the color and insisted on a strand test.
• This delayed my appointment to 2 PM, disrupting my schedule and childcare.

2️⃣ The Final Result – Not What I Asked For
• I showed clear reference photos of a caramel balayage, yet my hair turned out an ashy blonde with a patchy, uneven effect.
• The stylist even admitted there was a foil bleed at the front, leaving a noticeable ginger patch near my forehead.

3️⃣ Poor Follow-Up & Customer Service
• I returned to the salon, where another stylist agreed my hair was too ashy and recommended another toner.
• After multiple emails, the salon’s responses were delayed, dismissive, and unhelpful.
• I was offered an appointment I couldn’t attend due to the short notice.

4️⃣ No Fair Resolution
• Despite clear dissatisfaction, I was denied a refund and instead offered £106.50 store credit—not even the full amount I paid (£180+).
• I have no trust in the salon to fix my hair and requested to use the credit for products instead, which they refused.

5️⃣ Final Thoughts
• The balayage I received did not match what was promised and has now left me needing a color correction elsewhere.
• The lack of accountability and poor customer service have been incredibly frustrating.

💬 Would I recommend live true london Absolutely not. If you’re considering balayage, I’d suggest going somewhere with skilled professionals who actually listen to their clients.

#HairFail #BalayageGoneWrong #SalonReview #CustomerServiceMatters

Booked a “Luxury Haircut with Bespoke Consultation and Treatment at Live True London” via Virgin experience… this was everything but LUXURY! This service meant to include:

Luxury Haircut with Bespoke Consultation and Treatment at Live True London- I CONSULTED MYSELF AS THE HAIRDRESSER HAS BARELY TOUCHED MY HAIR AND LISTENED TO WHAT I WANTED!
Expert advice and service from knowledgeable hair stylists- DIDNT ADVICE A THING!
High performance backwash treatment- SCALP DIDNT FEEL FRESH AND CLEAN
Bespoke cut and blow-dry- THE ONLY THING BESPOKE WAS MY LEFT SIDE LONGER THAN THE RIGHT! I even mentioned it to the hairdresser!

£66 I wasn’t event told what products and treatment she used on me! Not to mentioned the blowdry barely lasted half an hour! Absolute waste of time and money! Never again!

I had a hair mask, haircut, blow dry with Nilmi at Live True London Soho and could not have left happier. Not only is Nilmi very sweet, she made me feel at ease and like I could trust her with my hair completely. My hair feels super soft and healthy and she did exactly what I asked for whilst talking me through the process to manage my expectations (it never turns out exactly like the inspiration photos but it’s sure close! :)). Very happy and will be back.