The Lively app is mostly easy to use, but could stand to implement a few upgrades. Namely, the constant request for two factor authorization only allows for one phone number, even if there are two peo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Truly night and day difference between these guys and the competitor I switched from. The site always works, the support agents always pick up, and they aim to be helpful. Their whole system... See more
Company replied
I got sick and tired of the hassles at HealthEquity and transferred everything to Lively. Glad I did, much better experience. No fees if you keep $3K at Lively instead of Schwab. Note that the... See more
Company replied
One of my most satisfying accomplishments in 2025 is moving to Lively. After being with HSA Bank for 21 years I finally decided to get out due to the deterioration of its customer service to an unbear... See more
Company replied
Company details
- Software Company
- Business Administration Service
- Business to Business Service
- Investment Service
- Non-Bank Financial Service
About Lively
Written by the company
We designed our solutions to take the guesswork out of managing benefits. And our innovative features are grounded in your everyday needs and circumstances.
That’s why our experience is optimized to put you in control at every step. Managing your wellness and wealth takes more than a series of transactions. By combining robust features with unparalleled service, we make benefits effortless, even when your time and energy are limited.
With Lively, maximizing your benefits is as simple as it should be.
Lively is the modern Health Savings Account Provider. Lively helps people prepare for tomorrow by making smart decisions about finances and healthcare today.
Make the most of your healthcare savings while working towards your financial goals.
Lively HSAs are free for individuals and families, so you never have to worry about hidden costs.
Put your money to work with peace of mind: Lively HSAs are FDIC-insured* and use bank-grade security.
Support when you need it. Whether you’re saving, spending, or investing, we’re here when you need us.
Lively Health Savings Account
Written by the company
- A Top-Rated HSA Provider
- Lively strives to provide an efficient way of saving and investing for healthcare. Lively believes no one should have to sacrifice personal health for financial health. That's why we want Lively to be free for individuals & families, with our process being 100% paperless and transparent so that all your savings are always secured and ready to go. Saving more for your health has never been easier than with a Lively HSA.See why our Health Savings Account (HSA) is perfect for investing & saving for your future healthcare.
Lively Health Savings Account
Enjoy the Triple Tax Advantage of having a Health Savings Account
Maximize healthcare savings like a pro. Healthcare is complicated, your HSA doesn’t have to be. Lively is simple and intuitive and is designed to help you get the most out of your HSA. Opening a Lively HSA is free for individuals and families.
Contact info
United States
- livelyme.com
Smarter HSAs. Better benefits for you.
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Problem-free HSA experience
Have had no problems, and site is easy to navigate.
21 October 2025
Unprompted review
Reply from Lively
Thank you for your review! It’s encouraging to hear that everything has been working well for you and that you find the site to be user-friendly. We appreciate you choosing Lively!
- Lively team
Reply from Lively
Thank you for the long-time support! We're so glad to hear you've had a great experience over the years. It means a lot to have you with us! - Lively team
It’s a health savings account provider…
It’s a health savings account provider that is easy to use and contribute to. I’m not sure what else to say. The only negative is that sometimes it takes awhile to pay a bill.
21 October 2025
Unprompted review
I like that it’s linked to Schwab and…
I like that it’s linked to Schwab and thus more choices to invest in
21 October 2025
Unprompted review
Reply from Lively
Thank you for your review! Having access to a broader range of investment options through Schwab can really make a difference when managing your HSA long term. We're happy it's working well for you and appreciate you choosing Lively!
- Lively team
Good service for price
Good service if you’re managing your own HSA for the price. If you want the money invested in the markets (e.g. a Govt Bond Fund), you will need to have over 3k as they will only let you invest what you have over 3k.
1 September 2025
Unprompted review
Reply from Lively
Thank you for sharing your experience! We’re glad to hear you’re finding value in managing your HSA with Lively. A $3,000 balance in your Lively cash account is required before investing through Charles Schwab. If you’d like to start investing sooner, you can opt into our $24 investment access plan or explore our additional option through Devenir. We appreciate your feedback and thank you for choosing Lively! - Lively team
On my first withdrawal from my Lively…
On my first withdrawal from my Lively account I had a few questions about navigating the system. I emailed a detailed message to the Support team and received a warm response, with very thorough step-by-step instructions (not simply a boilerplate auto-respobse!) for my specific questions.
It was plain sailing with these steps!
Thank you!
Stew
13 October 2025
Unprompted review
Reply from Lively
We’re so happy to hear our support team could make your first withdrawal experience smooth and straightforward. Personalized, step-by-step help is exactly what we aim to provide. Thank you for taking the time to share your experience with Lively! - Lively team
A great tool and alternative to host…
A great tool and alternative to host your HSA for free!
14 October 2025
Unprompted review
Reply from Lively
Thank you for the positive feedback! We’re thrilled you’re enjoying Lively’s no-fee HSA platform. Making it simple and affordable to manage health savings is at the heart of what we do. Thank you for choosing Lively! - Lively team
Simple
Simple, and effictive. Lively does what it does and does it well.
10 October 2025
Unprompted review
Reply from Lively
We appreciate the kind words! Our goal is to make managing your HSA as easy and effective as possible, so it’s great to hear that’s been your experience. Thank you for choosing Lively! - Lively team
Link to Charles Schwab is great!!
9 October 2025
Unprompted review
Reply from Lively
We’re glad to know you’re enjoying the seamless connection between Lively and Charles Schwab. That integration is designed to make investing your HSA funds simple and secure. Thank you for sharing your feedback! - Lively team
The system is easy to understand and…
The system is easy to understand and use.
7 October 2025
Unprompted review
Reply from Lively
Thank you for your feedback! We’re happy to hear you find the system easy to understand and use. We work hard to keep things simple and intuitive for our customers. - Lively team
I tend to add expenses for delayed reimbursement
I tend to add expenses for reimbursement at a later date. Your AI agent fails when it comes to this option.
3 October 2025
Unprompted review
Reply from Lively
Thank you for taking the time to share this feedback. We understand how important it is to easily add expenses for later reimbursement, and we’re sorry for the frustration this issue has caused. Our team has identified the problem, and a fix is scheduled for release on Friday, October 17, which will require updating the app. Once the update is live, this feature should work as expected.
We appreciate your patience while we get this resolved! - Lively team
Reply from Lively
Thank you for the feedback! We’re glad to hear you’ve found Lively easy to use for both saving and spending your HSA funds. We appreciate you sharing your experience! - Lively team
Quality and consistent service with…
Quality and consistent service with impeccable access
6 October 2025
Unprompted review
Reply from Lively
Thank you for the wonderful feedback! We’re glad to hear you’ve experienced quality, consistent service and easy access — that’s exactly what we strive to provide every day. We appreciate you choosing Lively! - Lively team
Onboarding was not very easy as the…
Onboarding was not very easy as the process is not easy to follow and informative. After finally have many phone calls everything works perfectly now! Much better now than HSA Bank since 1995
6 August 2025
Unprompted review
Reply from Lively
Thank you for sharing your experience! We’re glad to hear everything is working smoothly now and that you’re enjoying Lively compared to your previous provider. We appreciate your patience during onboarding — and your feedback helps us continue improving the setup process to make it clearer and easier for new users. Thank you for choosing Lively! - Lively team
I love that this HSA is not tied to job…
I love that this HSA is not tied to job deposits and I can manage it on my own. Claims are easy. The only issue I see is the interest rate could be a bit better.
6 October 2025
Unprompted review
Reply from Lively
Thank you for your thoughtful feedback! We’re so glad to hear you’re enjoying the flexibility and ease of managing your account — especially when it comes to claims. We appreciate your note about interest rates, and we’ll share this with our team as we continue exploring ways to enhance the value of our accounts. Thank you for choosing Lively! - Lively team
Best HSA I could find and happy I did.
6 October 2025
Unprompted review
Reply from Lively
Thank you for the kind words! We’re so glad you found Lively and are happy with your experience. Thank you for choosing Lively!
- Lively team
Great experience!
So far I’ve had a great experience with Lively! They were one on the first HSA custodians that allowed me to do a trustee to trustee transfer to invest my HSA funds. Before I had money just sitting in a local bank account doing nothing.
6 October 2025
Unprompted review
Reply from Lively
Thank you for the great review! We’re happy to hear you’ve had a positive experience and that our transfer options made it easy to put your HSA funds to work. We’re glad you chose Lively and appreciate you sharing your experience! - Lively team
I have been impressed with the customer…
I have been impressed with the customer service multiple times now
6 October 2025
Unprompted review
Reply from Lively
Thank you for sharing this feedback! We’re so glad to hear you’ve had great experiences with our customer service team. Providing helpful, responsive support is one of our top priorities, and we truly appreciate you taking the time to recognize it! - Lively team
Perfect HSA Account
Everything about this HSA account is easy and accurate. Deposits are seamless. Payments are accurate. Communication is great. A+
6 October 2025
Unprompted review
Reply from Lively
Thank you for the wonderful feedback! We’re so glad to hear everything has been easy, accurate, and seamless — from deposits to communication. We appreciate your A+ review and are happy to have you with Lively! - Lively team
Every time I have had a question
Every time I have had a question, every representative has been kind, helpful & helped me solve or get an answer to my question.
When transferring money for medical expenses, it is always, a simple thorough procedure to transfer by ACH to my banking account.
I have referred many to Lively!
3 May 2025
Reply from Lively
Thank you so much for your kind words! We’re glad to hear our representatives have been helpful and that your experience with our customer service team has been positive. Making sure every interaction is friendly and supportive is one of our top priorities. We also appreciate your referrals and are grateful to have you as part of the Lively community! - Lively team
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