LiveLend Reviews 3,845

Josh r was really helpful in answering my questions,

Was originally pre aproved for a loan at a specific rate. I applied via the offer and got aproved at the offer rate, i picked my direct debit date and was then sent an email with a link to complete the loan and get the money paid to my bank. The link did not work so i contacted Livelend of which they explained various technical issues caused the problem and i had to apply again of which i did but could not use the offer. The new offer came out at a higher interest of which i said no its not my fault your technical issue stopped me completing a loan offer that you aproved and also agreed a payment date. So i stood my ground and made them honour the original offer of which the eventually did. Howether had i not stood my ground they would have happily gone back on it. So be aware, all is not as it seems.

Very helpful
I managed to clear my balance quicker than I thought.
Thanks again for your quick&helpful service

Dealing with them is very easy. I am happy and have had a loan for 4 years.

I had taken out two small loans with live lend. The first loan was OK, no issues. They did what they advertised, reduced the payments rates as my credit score improved. The second loan, they didn't and when I queried about this as my loan was coming to an end, I was given a load of 'bull and who shot Jonh'etc.... I wouldn't recommend anymore no advice anyone to borrow from them. I have one month left to clear and after given the run around about why the rates didn't go down, I was asked if I wanted to close the loan early and if I did I would still be charge for the amount owed for this month.

Dreadful service. I made a huge overpayment which showed on my portal that the loan was cleared. Then a few days afterwards started to get phone calls from this company that I still owed my usual monthly payment. I called them several times to query this and was told it was being investigated. I asked them for a written breakdown of what this additional payment related to, but received nothing. In the meantime I received several calls over the last month hassling me for payment. This payment was then charged interest despite making the overpayment 5 days or so before. When I queried this again to say please provide me with a statement the customer service assistant told me he had a sore throat but that he would follow this up for me, I provided my email yet again. I didn't hear a thing until yesterday when they called me again to pay this outstanding balance - which I still don't understand as I have no written statement. I have ended up just paying it now and just hope that's the end of it. I want to write to their complaints department and was told they would pass my concerns on which also doesn't seem right. I will be writing to the financial ombudsman and will be twitting the appalling service I have received. Absolute cowboy company and I really don't understand the positive reviews. In the meantime they have also now damaged my credit rating because of this unexplained missed payment. Please do not use and go to a proper lender if you are looking for a loan.

i was chatting to chelsea online and she was very helpful in sorting out what i needed to get sorted out

outstanding service from this company would highly recommend there service.would use again if had to in the future

Really easy to understand and apply. Great service. Funds in your bank strait away. Would highly recommend, especially if you’re struggling, good interest rates and affordable repayments.

So easy to get a loan and very easy to manage on the app would highly recommend

Ease of process and swift processing to completion

Fair lender,great app.able to pay off section of loan without a charge also having the option to increase decrease payments.

A trustworthy and helpful loan provider that keeps its customers and their needs at the forefront of their business

A fraudulent company took out a loan in my name and LiveLend did not check that it wasn't me. They then refused to tell me what due diligence they had carried out and are making me pay back the loan

Excellent service, have been amazed with how they work in such a good customer focused way.

I have had nothing but positive experiences with livelend. Even the staff have been helpful when I've needed advice.

Professional company and easy to deal with.

Awful.

If you pay your monthly loan payment EARLY it’s classed as a missed payment…. Their IT system doesn’t register this as a payment instead around 9 days after your actual payment is due they start pestering you via email and phone saying you’ve missed a payment and then report it to your credit file. So for example if your loan repayment date is 6th and you pay it on 3rd - on 15th they start chasing…most months I raise a dispute on my credit file to get the missed payment off my report - it’s exhausting!

Online system doesn’t accept direct debit set ups either so it’s manually paid on the system. This would make it an easy solution.

I’ve never known a company to penalise a person for paying a loan payment early.

Easy to apply and hassle free. No concerns at all about using this company