LIVALL Reviews 38

All three Pikaboost units were defective. Each one had its own unique defect.

1) The first Pikaboost lasted almost a year before the motor fell off the unit. No rear suspension and the riding conditions were on a smooth surface on a parking lot, I was peddling gently about 8 mph. The motor fell off immediately as I switched to assist mode.

2) The second one had a non-concentric wheel mounted a 16th of an inch off center. This caused a rumbling and significant drag around 12 mph and going downhill.

3) The third one drops power and changes power output randomly, then at the bottom of a long downhill, it introduced an unforgiving drag such that I had to stop and lift the unit above the wheel in order to get home. At the bottom of that hill, the battery have been completely drained. I had charged the battery overnight and I was in standby mode throughout the whole ride. How did it discharge the battery in standby mode?

Three batteries stopped charging within a month. The first battery lasted almost a year with its unit. The batteries nominally accept a charge at 20 volts with about 63 watts of power. When the batteries no longer accept a charge, the power input is 5 volts at 0.1 Watts

Now I can only use those Pikaboost units and batteries for door stops and paperweights. They work extremely well for those purposes.

I offered to return the units and the batteries at my own expense so they could debug their defective designs and Manufacturing processes. They declined my offer.

Unit #3 was defective upon arrival. It is not operating like any of the other devices. All of the other devices maintain smooth power outputs. This one the power output varies as I ride and occasionally stops completely.

At 62° and 6.5 mph the power cut out for one second. One minute later the power cut out for 30 seconds. Several other times during the ride there were one second power drops. There are two or three times of 10 second power outages. On the second ride the first specific cut out occurred at a temperature of 57° and a speed of 8 mph. There were multiple dropouts subsequent to that. However, I never requested assistance over 10 mph.

I went back to unit #2. That unit was operating on firmware 1.7 with the United States region. It did not have any power outages. The newer unit (#3) with identical remote controller, region and firmware had several Power outages. With an upgraded 2.06 firmware this unit did a complete shutdown requiring a Dismount and starting the unit up again. The battery always had plenty of charge. The charge was above 50%.

Customer service recommended I select the private road option. Ignoring the fact that unit #2 does not have the problem and unit #3 has the problem.

I could not find the private road option in the regional settings. I had always used the United States settings. I asked them which region would not allow power assistance at 7 mph? What design changes did they make to create the defective unit?

I noticed about five power settings from Pikaboost #3:
Zero, 0.5 standard, standard, power and 1.5 power

I left Pikaboost in standard mode while I was traveling at 12 miles an hour. During that time, the power output varied randomly amongst those five power settings. Some of the power settings would only last for a few seconds before switching to a different Power setting.

With identical settings Terrain and conditions, neither units #1 nor #2 acted in this manner.

Customer service said they will get back to me when they can replicate the issues that I have. They say it is a software issue.
If the software issue is regarding the power drops. That only occurs with the last unit. With identical firmware build the previous unit did not have that issue. If I had returned that third unit to them, they would be able to reproduce the problem immediately. Within 5 to 10 miles they would have replicated that power drop.

The other defect that happened when I got back is the battery would not take a charge anymore! It always read 20 volts with about 63 watts of power. So the power is now 5 volts at 0.1 Watts and the rear view of three solid dots and one blinking dot is the same as before. I was switching the battery between units. For version 2.0.8 did they change how the unit interacts with the battery? I previously noted the 20 volts and 63 Watts input for version 2.0.6.

Yo estoy muy contenta con mi casco Liveall. Escribo esta reseña respecto al servicio postventa. Perdí la tuerca que ajusta el casco a la parte de atrás de la cabeza. Me puse en contacto con el servicio técnico por e-mail (primero en inglés. Tras detectar que escribía desde España, el resto de mensajes fueron ya en castellano) y recibí respuesta entre 4 y 5 días después. En un par de semanas desde el primer contacto me enviaron a casa la tuerca, la pieza completa de sujeción, _ que incluía una segunda tuerca _ y un set nuevo de almohadillas. El casco tiene más de 4 años y está en perfecto estado, a pesar de que lo uso a diario. Intermitentes, conexiones y carcasa.
I’m very happy with my Liveall helmet. This review is about their after‑sales service. I lost the nut that adjusts the helmet at the back of the head. I contacted customer support by email and received a reply about 4–5 days later. Within a couple of weeks from my first message, they sent me the nut, the complete adjustment mechanism — which included a second nut — and a new set of padding.

My helmet is over four years old and it’s still in perfect condition, even though I use it every day. The turn signals, connections, and shell all work perfectly.

Pika boost.
Waited for 14 months te get it. After 5 times use the battery pack is broken. Contacted them 10 months ago. Still no replacement. Super bad

The PikaBoost is a brilliant device that completely transforms your riding experience. When my original battery needed replacing, I got to experience Livall's customer support firsthand, and they really came through for me.

A massive shoutout to Ivy on the support team! We encountered some incredibly tricky global logistics and unique supply chain hurdles along the way, but rather than giving up, Livall worked closely with me to find a solution. They were completely trusting, communicative, and happily covered the necessary international shipping fees upfront to make things right.

It took some time and teamwork to get the replacement across the finish line, but their dedication to solving the puzzle was top-notch.

Dont buy from this company,i have lost count on the tmies i have asked where my pikaboost 2 is,they said its in customs and when asked for proof they give you none,just excusses,they generate an tracking number which when checked via the site (itrack) is shows item not found and the royal mali just seys waiting the package....just so fed up with being lied to,maybe if they were upfront with the truth of how long it will take to get your item it would of made it easier.....and tbh looking at other reviews they all say the same,they take your money and you hear nothing.I am going to report this lot to the fraud team and try and get a cash back.

No support or service
The product is defective, but there is no service or repair option – you are simply left with a broken device.
Customer support turned out to be incompetent and eventually stopped responding to my messages altogether.
Unreliable company
The manufacturer itself doesn’t seem to know the real product specifications (conflicting range values on the box, website, and distributors).
My advice: Don’t get fooled by the ads. The Pikaboost is faulty, and the company is unprofessional and disrespectful to its customers.

So, I bought this because I still wanted to use my mountain bike as a mountain bike and to use my mountain bike to assist me getting home when my commute back home is all up hill. The Cruise Mode is what I want to use on the way back home, but any kind of hill and the Cruise Mode gives up. All Cruise Mode does is provide more resistance. I switched to Assist Mode, but you must pedal too hard before Assist Mode kicks in. Once it kicks in, it is still not enough to push you up hill. Also, once you slow down in Assist Mode, it turns off. Once again it just acts as extra resistance. I put it in Stand By Mode to give myself a break from all the resistance Assist Mode and Cruise Mode provided and I got no change in the resistance. At least the Work Out Mode does its job by providing resistance, which does not feel any different than any of the other modes. You can save yourself money and fill a backpack full of rocks which will be a better distribution of weight. At least I know if someone steals my bike, they will bring it back due to this thing pissing them off.

It’s reassuring to know that I’m not the only “unlucky” one. I ordered my pack in November 2024 and still haven’t received it as of June 2025.

After reading the comments, I’m convinced this is a scam.

You place your order, pay for it, but you’ll never receive your pack.
Every month, I get a new excuse (in preparation, in the next shipment, Chinese New Year, etc.) and a vague illusion of progress.

I hope the many comments will help prevent future potential buyers from falling into the same trap!

Just don't! I bought two helmets from them, and a Pikaboost and...I always wanted to believe that they were trying to fix the various issues in their product, but they never will! They just sell you prototypes rather than products, and what you are buying is far from being ready. Furthermore, their tech support is awful - no responses, and no fixes or spare parts. Just don't, get something from other reputable brands!!

Product not delivered. Assistance not replying.

Pickaboost 2 is a horrible product. When not in use it puts a lot of strain on the effort to pedal. The bike becomes un-rideable. A flat road becomes Everest. Also doesn't fit as the instructions say and cannot get any feedback or contact. I tried to return it but get no response. DO NOT BUY ANYTHING from this company.

This seller, even though the purchase was made through crowdfunding, doesn't keep their promises. The Pikaboost 2 package label was created at the end of February in Germany. Still no news. However, the tracking number for the charger, which was created at the end of March, was received 3 weeks later, at my home. I spent over 400 euros on your product, I've been taken for a ride for 4 months, I'm fed up. You sell lots of other products, like helmets at Decathlon, but I would never recommend your brand to my friends. Please resolve my problem as quickly as possible. I've already done crowdfunding, but this is rubbish. NEVER AGAIN.

Ordered Pickaboost 2 4 months ago. Arrived yesterday from FedEx to the WRONG HOUSE! Sent message about it still no reply! Terrible customer service so DO NOT BUY!!!!!

UPDATE: After way too many emails over the past 7 months! I have finally received a refund. I will never order from them ever again. Finally I am done with their endless excuses! Their logistics, communication, customer service and product quality (PikaBoost 2) is shockingly bad.

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Ordered items through their Indiegogo campaign ages ago, no mention of any despatch delays when placing the order. Here I am, months later, still no items along with a load more customers/victims.

Their communications are all stock responses promising delivery date's, said date's pass and then it's another excuse. So many people are out of pocket on this one, I wouldn't be surprised if a class action lawsuit kicks off.

I wish I had never ordered from this company. I will NEVER do so again and will make it my mission to warn others.

LIVALL GHOSTING AND NOT RESPONDING

ID:3590

LIVALL PIKABOOST are not responding at all to my refund. Is this a fraud of 487 USD

I have provided all bank details and they stopped responding

What an awful company. Dont buy their pikaboost 2 or any other goods. They are crooks. When item breaks within 30 days they don’t honour guarantee. They expect you to pay postage to send back. I’m in uk. They are in China. Scammers. Hope you go bankrupt

I purchased a livall BH60SE helmet in 2023 the control didn't seem to work, I forgot about this due to a head injury and come back to it almost a year later. I contacted livall customer service via email. I explained the situation and my email was replied to the following morning and with no hesitation Dawn asked for my address and sent me a new control to replace the faulty one. Very greatful so thank you very much.

I ordered a helmet from them on August 16th, and kept track of my order with the link they provided that led to 17track. On the 22nd It stopped moving altogether. I emailed them on the 5th of September, and they got back to me on the 6th and 11th. After that I didn't hear anything from them. I emailed them a second time on the 23rd to ask for an update, and again of the 30th for an update or a refund.
Using the tracking number for Fed Ex that 17track provides, Fed Ex never received my order because the only thing in their tracking timeline was that the label was created August 17th.

Edit: I have done what they have said below and I have still heard nothing.

Edit 2: I have requested a refund, but they only offered to send a new one (which every time before was never sent) and ghosted me. I have lodged a complaint through econsumer.gov.

Pikaboost product scam.

Product not delivered. REFUND was promised and not refunded.

Customer support is now ghosting.

Buyer beware, avoid and run.

Contribution ID #1731

10/23/24 Update: Despite providing LIVALL support my information, still no product or refund. Buyer beware this is not a reputable company.

I was excited to order a smart helmet with the bells and whistles, I had the helmet in my cart and was excited to purchase the MC1 Pro helmet when they sent me a 15% off coupon. I ordered the helmet on 7/4 and received the helmet on 7/16. This is where things go downhill. I saw a round plastic shipping bag at my doorstep and thought there's no way that's my new helmet. I picked it up and opened the bag and saw that it was the MC1 Pro helmet in the thin cloth motorcycle helmet bag inside a plastic bag. What were they thinking?! No box for protection from shipping or anything! Now the structural integrity of the helmet is questionable at best! There's scuffs, dents, and dings all over this helmet also found that this helmet has been previously used as well! The stickers had signs of handling and use, the tags were cut, the instruction manuals were also creased and appeared to be previously used. There's no mention on their website that these were pre-owned or returned units.

Emailing back and forth with sales, user, and support, only one response per day or night since the day of deliverance 7/16.

I wanted an exchange for a new unit since that's what I paid for.

They tell me that I would have to purchase the helmet AGAIN then they'll refund me. Or ship the helmet to their shipping location

13400 Nelson Ave E,City of Industry,CA 91746

They will not provide a shipping label and you will have to pay out of pocket to return the product.

I currently have a dispute with them through PayPal.

Livall, do better. I purchased a helmet directly from your website and you sent me a used one. Please note it on your website that the product is previously used or new.

All I want is an exchange for a new one without jumping through hoops.