Bunkaroo Reviews 43

Ordered a mattress on 16th June. Received a confirmation email with an order number. Never received a mattress. Emailed and phoned them repeatedly with no response to emails or voicemails. Eventually used my credit card chargeback option and had an email this week to say that they are challenging it?! I literally never received my order so it's pretty cheeky to try and pretend that you sent it and challenge the chargeback. I notice there are responses to reviews on here claiming they've been victim of a website cloning incident. That doesn't explain why your phone is never answered unless that incident included taking ownership of the phones and all your social media...

Ordered for a specific delivery date in the future - order was never shipped on that date and despite attempts to contact Little Snoozes via email and phone, still haven’t received a response or a refund.

Order is missing vital part, have tried to phone, email & contact them on social media numerous times- no reply.

Warns against buying from this company! I bought products for a client of mine, never received them, and this after countless phone calls and emails to customer service, who was apologetic at first and then just ignored my emails. shame! Just thieves and liars

Items never arrived

Awful, scam
Haven't answered any of my emails, including the one they give below as they have apparently been cloned. That's not true. I have got everyone involved police ect now

Delivery was very delayed, wrong items delivered. No tracking info for package. James tried to remediate (thank you), but still not resolved. It’s been over 2 months. Follow up has been very slow.

No response from seller. No track id even the shop shows the shipment status is fulfilled. I have sent multiple emails regarding to the delivery arrangments. No response at all. Order information is still on Littlesnoozes.co.uk. It is not website cloning issue.

Nothing delivered and no refund. Seems to be a scam

Great service, loved the product. Arrived on time, and well packed.

Still not received my order from 2 June. So disappointed with your company

We placed an order on the 14th June which was expected to be delivered in 3-4 weeks. We have heard nothing from them despite attempting to contact them via phone (including voicemail), email, Facebook messenger and even directly messaging the owner on LinkedIn. I've requested a chargeback from my credit card company and reported them to Trading Standards.

Absolute scam. Didn't receive my order, sent several emails but no response, called but nobody ever picks up and left several messages.
Order was placed 9th of June and not even an email.
Definitely a scam.

Order hasn’t arrived, no commuincation after trying phone, email and socials. I’m contacting my bank today to see if I can get the money back that way.

I never received my order and could not get a hold of customer service. I was charged, but the order never arrived.

DON'T BUY - They are a fraudulent business that take your money and don't deliver.

I've placed an order on 16 June and a subsequent order for aprox 2 k, as they were recommended suppliers of Oliver's furniture. I've emailed, called multiple times and left voicemails for the past two weeks but no response. I've contacted them on socials but still nothing. I could have been understanding if I was kept up to date with any delays and the fact they claim to be a family business, but total silence. They are clearly a fraudulent business and the best thing you can do is get your money back if you've already fallen in their trap & report them to Trading Standards. This will stop them operating in the future.

After we confirmed the delivery date, there were no response or update on whether if we would receive our order on time or not.

Great communication. Fast delivery. The small double was probably the easiest piece of furniture I’ve put together - I’ve put a lot together! Daughter absolutely loves it. Highly recommend!

After an easy ordering process and a friendly call with someone at Little Snoozes that confirmed a delivery date, we have not heard back from the business. Two weeks after the delivery date has come and gone and no response to multiple emails and calls.

Good service after all!
I bought an Oliver furniture wardrobe from Little Snoozes. The delivery times for this was 2-3 weeks, confirmed by email by the company. But it longer than that. In the meantime I tried to contact them via phone and email with no much success. Eventually when they received my wardrobe I got a call from James and finally got booked in for the delivery, which was quite last minute. The delivery was on time and the assembly of the wardrobe was very quick and amazingly done. They were also very friendly! Very good service!
I think it’s a small company and they take more time to respond, so maybe they need to improve their customer attention. Other than that, I am pleased I chose them in the end!