Little Ones London Reviews 

2,558
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 147 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and supportive staff for providing outstanding guidance, making the entire job search process remarkably smooth, reassuring, and completely stress-free. People consistently highlight the exceptional customer service, noting that consultants are always extremely responsive, kind, and genuinely dedicated to matching individuals with the right families. However, some customers also noted frustrating delays, unhelpful communication, and significant difficulties when trying to secure suitable candidate replacements. A few reviewers expressed deep disappointment regarding unresolved issues, poor follow-up service, and a complete lack of proper support after initial placements unfortunately failed.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is professional, supportive, and efficient... See more

Service

Customers report overall satisfaction and positive experiences with the service, highlighting professional... See more

Customer service

Users describe positive interactions with customer service, often highlighting the helpfulness and... See more

Response time

Reviewers highlight ambiguous aspects of response time, with experiences varying significantly among... See more

User experience

Consumers find user experience to be very satisfying, reporting that the whole process is smooth, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rebecca was absolutely amazing throughout my job search. She was supportive, professional, and really took the time to understand what I was looking for in a nannying role. Thanks to her help, I found... See more

Company replied

Rated 5 out of 5 stars

I called in a Sunday and Robert Mc Fadyen answered my call I needed help to find job as I wasn’t happy with the person who’s dealing with me and Robert says to me I’m going to work with you ! After fe... See more

Company replied

Rated 5 out of 5 stars

I have worked with Nadia for finding the right match with the families. She is always listens both clients and my preference and tries to match us both what we are looking for in terms of developme... See more

Company replied

Rated 5 out of 5 stars

Jack was absolutely incredible during my job search. He took the time to really understand what I was looking for, and it showed in every step of the process. Jack was professional, attentive and pa... See more

Company replied


Company details

  1. Child Care Agency
  2. Recruitment Service

Written by the company

Little Ones is an established London Nanny and Housekeeping agency. We have been specialising in the placement of bilingual and English-speaking Nannies, providing childcare solutions since 2005. We are the leaders in our field. We are proud to promote bilingualism and intercultural understanding through educating children with articulate bilingual and English speaking Childcare-givers. We understand the importance of language development in a child’s early years and we recruit candidates who share the same ethos. We understand that the roles of a Nanny, a Nanny-Housekeeper and a Housekeeper are very different. This is why our consultants are specialists both in the vocations and cultures of the people they place. We guarantee we can make the domestic recruitment process positive, personal and above all stress free.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(2,558)

154 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have worked with Nadia for finding…

I have worked with Nadia for finding the right match with the families. She is always listens both clients and my preference and tries to match us both what we are looking for in terms of development.
Nadia is great to rely on always and anytime.
I appreciate all her help she provided me through my journey to find the right employment.
Thank you

3 March 2025
Unprompted review
Little Ones London logo

Reply from Little Ones London

Good afternoon Mary,

Thank you so much for taking the time to leave us a review - we'll be sure to pass your kind words to Nadia. Best of luck in your new role!

Regards,
Little Ones

Rated 5 out of 5 stars

Hello

Hello. My name is sneha. I am looking for job. And kusum is very helpful to find me a job for me. Thanks you to helping to me.

3 March 2026
Unprompted review
Little Ones London logo

Reply from Little Ones London

Good afternoon Sneha,

Thank you so much for your kind review, and best of luck in your new position!

Best,
Little Ones

Rated 5 out of 5 stars

Kusum was so supportive in helping me…

Kusum was so supportive in helping me find my next nanny role. I highly recommend her! I am really enjoying my AuPair role with Little Ones.

3 January 2026
Unprompted review
Little Ones London logo

Reply from Little Ones London

Good afternoon Issy,

Thank you so much for the feedback. Congratulations on your new role and best of luck in the future!

Thanks,
Little Ones

Rated 5 out of 5 stars

I found Kusum to be very helpful and…

I found Kusum to be very helpful and attentive. I am grateful for all her help in finding me the perfect job. She was professional, supportive, and encouraging. The whole process felt smooth and stress-free, and I couldn’t be happier with the family she matched me with.
I highly recommend her to anyone looking for a nanny position!

3 March 2026
Unprompted review
Little Ones London logo

Reply from Little Ones London

Hi Izzy,

Thank you so much for your positive feedback - we are thrilled to know that we have been of assistance to you and will be sure to pass your kind words to Kusum!

Thanks,
Little Ones

Rated 5 out of 5 stars

My experience with Little Ones has been genuinely excellent from start to finish.

From the very first contact, the process felt professional, well-organised, and transparent. Communication was always clear and timely, which made what can often be a stressful experience feel smooth and reassuring.

A very special ⭐⭐⭐⭐⭐ plus an extra 5 stars to Nadia for her outstanding support throughout. She was always available, gave me extremely valuable advice, and guided me with great care at every stage. Nadia truly listened to my preferences and managed to find the best possible family for me — which was not easy, especially considering my vegetarian requirements. I deeply appreciated her dedication and understanding in ensuring the match was right for both sides.

Her calm, thoughtful, and professional approach made me feel supported and confident throughout the entire process.

I am truly grateful for this experience and would happily recommend Little Ones to anyone looking for a reliable, professional, and supportive agency.

2 March 2026
Unprompted review
Little Ones London logo

Reply from Little Ones London

Good morning,

Thank you so much for taking the time to leave us a review - we're thrilled to know that Nadia has been of assistance to you and will be sure to pass on your kind words to her.

Best,
Little Ones

Rated 5 out of 5 stars

I had my amazing agent Kusum help me…

I had my amazing agent Kusum help me find my new family! Within a week she had interviewed me and already set me up with interviews with potential families. She was there to help me every step of the way and finalised everything for my new role!

28 February 2026
Unprompted review
Little Ones London logo

Reply from Little Ones London

Hi Lakeisha,

Thank you so much for your positive review. We deeply appreciate candidate feedback and are thrilled to know that we have been of assistance to you!

Best,
Little Ones

Rated 5 out of 5 stars

Very professional and found us twice…

Very professional and found us twice excellent nannies that matched our wishes.

24 February 2026
Unprompted review
Little Ones London logo

Reply from Little Ones London

Hi Alicia,

Thank you so much for taking the time to leave us a positive review! We are thrilled to know that Harry has been of assistance to you on multiple occasions and will be sure to pass your kind words to him.

Best,
Little Ones

Rated 5 out of 5 stars

Amazing agency

Kusum was beyond amazing. She was super helpful, kept me updated at every stage and made the process very easy and fast!

19 February 2026
Unprompted review
Little Ones London logo

Reply from Little Ones London

Hi Gemma,

Thanks so much for taking the time to leave us a review. We're pleased to know that Kusum has been of assistance to you and wish you the best of luck in the future.

Best,
Little Ones

Rated 1 out of 5 stars

Not even one star for this company

Not even one star for this company. They are not interested in providing jobs. They do not communicate with you when required, they just ignore you. It’s like you are ghosted as soon as you sign up. Don’t waste your time. I did

16 February 2026
Unprompted review
Little Ones London logo

Reply from Little Ones London

Good afternoon Neneh,

I am sorry to hear that you are not satisfied with your experience with Little Ones. I would be happy to look into this matter for you to see if there is anything I can do to help.

I can be contacted at j.ross@littleoneslondon.co.uk.

Best regards,

James Ross
Client Relations Manager
Little Ones UK Ltd

Rated 1 out of 5 stars

If I could give them less stars I would! avoid this scam company!

If I could give them less, I would!

I attempted to work with this agency on two different occasions years apart, and unfortunately had almost identical outcomes both times.

On both occasions, I paid for required training, but after that there was little to no genuine effort to place me in work. The first time, they scheduled an interview with a family that didn't go well (the couple had a massive argument in front of me), yet the agency never followed up to check in; instead, they completely disappeared.

This most recent time was no different. I clearly explained my availability (I’m a university student and can only work certain days), yet I was repeatedly sent roles that didn't align with my availability, including full-time positions and jobs on days I had explicitly said I couldn’t work. After sending me only around four unsuitable roles, communication stopped entirely. I have still not heard anything back to this day.

What’s particularly concerning is that the agency claims there are “too many jobs to fill,” yet appears to advertise numerous roles that are not actually available. I’ve seen jobs listed as newly posted, only to be told they are unavailable when enquiring, sometimes within minutes of being posted.

Overall, this has been a complete waste of time, money, and effort. Based on my experience and that of others I know who have also attempted job searches through this scam company, I would strongly recommend avoiding them, as they appear to charge upfront fees and then ghost candidates after misleading them about job availability.

12 January 2026
Unprompted review
Little Ones London logo

Reply from Little Ones London

Good afternoon Nicole,

I am sorry to hear that you are not satisfied with your experience with Little Ones. I would be happy to look into this matter for you to see if there is anything I can do to help.

I can be contacted at j.ross@littleoneslondon.co.uk.

Best regards,
James Ross
Client Relations Manager
Little Ones UK Ltd

Rated 1 out of 5 stars

I can't recommend this company,never!

I can't recommend this company, "Little Ones London," because they hide huge fees (more than £2000) in their contract, which is not fair for a trustworthy company. Please be aware and run away if you want to find a nanny through this company because they are not serious or trustworthy. Very disappointed! 😢😔💯

6 February 2026
Unprompted review
Little Ones London logo

Reply from Little Ones London

Good afternoon Ms Pricop,

I am sorry to hear that you are not satisfied with your experience with Little Ones. I would be happy to look into this matter for you to see if there is anything I can do to help.

I can be contacted at j.ross@littleoneslondon.co.uk.

Best regards,
James Ross
Client Relations Manager
Little Ones UK Ltd

Rated 5 out of 5 stars

Good experience

Good experience. Nadia is amazing

5 February 2026
Unprompted review
Little Ones London logo

Reply from Little Ones London

Good morning,

Thank you so much for taking the time to leave us a review!

Warm regards,
Little Ones

Rated 5 out of 5 stars

Professional support from Nadia

Nadia has great, professional communication and is well organised
Lovely company

1 January 2026
Unprompted review
Little Ones London logo

Reply from Little Ones London

Thank you so much for leaving us a positive review - we'll be sure to pass your kind words to Nadia.

Best,
Little Ones

Rated 1 out of 5 stars

Worst Experience from an Agency

I contacted the agency about a role and their consultant sent me a message on WhatsApp and then we spoke on the phone.

The consultant stated I was ideal for the role and requested identification documents, updated CGV, and a referee he could talk to. I furnished all of these and in fact my referee who is very busy took time out of their day to talk to the agency.,

Then it all went silent, I sent emails and I messaged Toby on LinkedIn, and was basically ghosted. I even telephoned and a consultant assured me that Toby would return my call, alas no.

I have now had to insist that under GDPR they remove all my details from their systems as they are too unreliable and too unprofessional

Update: I have seen the reply from James, and would add that if a candidate requests a updtea, then ghosting is not the reply, but a quick message to say not heard from client reenforces candidate relationship, and by law I do not need to email a certain department to have infornmation removed, I have emailed the agency and under GDPR that is sufficient. I find the reply excuses not reasons.

14 January 2026
Unprompted review
Little Ones London logo

Reply from Little Ones London

Good afternoon Mr Lee,

I am sorry to hear of your difficult experience with the Agency. Unfortunately, some clients do not respond to us in as timely a manner as may be desirable, and this limits our ability to update candidates on the progress of their applications. I can see from our records that your consultant has contacted you today.

If you wish to have your personal data deleted, please make this request in writing to data@littleoneslondon.co.uk.

Best regards,
James Ross
Client Relations Manager

Rated 5 out of 5 stars

Can’t thank Shanice enough for…

Can’t thank Shanice enough for assisting me on finding a lovely family to work for. Shanice is always responds immediately if I have a question about a family she sends me. Shanice is the kindest, most professional Nanny consult I have met!! I wish al of them were like her!

30 January 2026
Unprompted review
Little Ones London logo

Reply from Little Ones London

Hi Sahida,

Thank you so much for the review - we're pleased to know that Shanice has successfully assisted you in finding a suitable position.

Best,
Little Ones

Rated 5 out of 5 stars

Great experience

Great experience

26 January 2026
Unprompted review
Little Ones London logo

Reply from Little Ones London

Thank you for taking the time to leave us a positive review.

Best,
Little Ones

Rated 5 out of 5 stars

I’m having a great experience with Little Ones Agency

I’m having a great experience with Little Ones Agency. The person assigned to me, (Natalia Montano), has been professional, reliable, and respectful from the very beginning. She built my profile quickly and really understood what I was looking for. Communication has always been clear, expectations were explained in detail, and everything delivered matched what was promised. Working with the whole team in the agency has made a real difference in my job search, and the whole process has been smooth and stress-free. I would absolutely recommend Little Ones Agency to anyone looking for trustworthy household support.

26 January 2026
Unprompted review
Little Ones London logo

Reply from Little Ones London

Hi Richard,

Thank you so much for taking the time to leave us a positive review. We appreciate your kind words and will be sure to pass your feedback to Natalia.

Best,
Little Ones

Rated 2 out of 5 stars

I signed up with Little Ones as a nanny…

I signed up with Little Ones as a nanny and they were useful at connecting with me with families.

However, I worked two trial shifts that were supposed to be paid that I never received payment for after chasing several times over many weeks. They also told the family I was starting with that I could start work on a day I was busy, which left me and mum in a difficult situation as neither of us were aware. It's their policy not to exchange contact info so they can deal with any issues, which made it all the more complicated as they made out that the family were rigid with their dates when they weren't and the issue would have been easier to deal with without them, and then took no accountability for the mistake after the fact.

I would not use their service again as a nanny!

23 June 2025
Unprompted review
Little Ones London logo

Reply from Little Ones London

Good afternoon Kez,

I am sorry to hear that you are not satisfied with your experience with Little Ones. I would be happy to look into this matter for you to see if there is anything I can do to help.

I can be contacted at j.ross@littleoneslondon.co.uk.

Best regards,

James Ross
Client Relations Manager
Little Ones UK Ltd

Rated 5 out of 5 stars

Carolina is the best!

I am very happy to share my experience with Carolina.
As usual she helped me to find the perfect family for me in a very short time!
Carolina is very collaborative and she is always there for me!
That’s why I feel valued and supported in every situation!
I have been working with Little Ones for a long time and she is the best I have been working with, her dedication is consistently outstanding!!!
I highly recommend Carolina !

20 January 2026
Unprompted review
Little Ones London logo

Reply from Little Ones London

Hi Erminia,

Thank you so much for your positive review. We're happy to hear that you've had a positive experience with us and will be sure to pass your kind words to Carolina.

Best,
Little Ones

Rated 5 out of 5 stars

Very good agency!

I recommend

1 January 2026
Unprompted review
Little Ones London logo

Reply from Little Ones London

Hi Anna,

Thank you for your positive review. We're glad to have been of assistance to you!

Best,
Little Ones

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look