LitMedia Reviews 

130
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service and the helpful, kind, and professional staff. Many people highlight the fast response times and efficient solutions provided by the support team, often going above and beyond to assist. The service is frequently described as very good, with users appreciating the clear explanations and thorough follow-up. However, some customers also noted a decline in service quality and product functionality, particularly regarding content generation. There were mentions of constant denials for prompts and issues with previously advertised features no longer being available, leading to dissatisfaction.

What people talk about most

Customer service

Clients share positive opinions on customer service, frequently highlighting the quick, friendly, and... See more

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism,... See more

Product

Consumers find the product to be ambiguous, with some reviewers expressing satisfaction with its ability to... See more

User experience

Reviewers mention ambiguous feedback about user experience, with many customers finding the platform... See more

Service

People report positive experiences with service, often highlighting its efficiency and helpfulness. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This product comes equipped with a variety of programs, each with its own unique features, for generating videos from images, allowing users to freely select and use whichever they like. I also thin... See more

Company replied

Rated 5 out of 5 stars

I had a request regarding my plan and the support from LitMedia LitVideo was outstanding. Katrina helped me quickly and professionally to upgrade my account to the Lifetime Plan Plus. She even went... See more

Company replied

Rated 5 out of 5 stars

Had a problem with my credits for using LitMedia LitVideo, the points got lost somehow without using them, but after contacting support via mail, they replaced the credits without much fuss. Th... See more

Company replied

Rated 5 out of 5 stars

They have a very good customer service that personally answers you and they've been very kind in responding. Also very generous in giving credits through special event. The subscriptions plans al... See more

Company replied


Company details

  1. Software Company
  2. Video Editing Service
  3. Video Production Service

Written by the company

LitMedia is an innovative AI tools platform dedicated to empowering creators and enthusiasts with next-generation content creation solutions. Our core product, LitVideo, is a powerful AI video generator that features multi-model and multi-modal support, including image-to-video, text-to-video, video-to-animation, AI video extender, and AI animation capabilities. With hundreds of popular video effects—such as AI kissing, hugging, muscle generator, and Ghibli-style filters—LitVideo makes it easy for users to generate stunning and creative videos with efficiency and cost-effectiveness. At LitMedia, we support leading AI models like LitAI4.5, Kling AI, Vidu AI, Jimeng AI, and Wan AI, allowing users to select the best model for their creative needs. Additional features include AI lip sync and background music generation to further enhance the video production experience. Beyond video, our suite of AI-powered tools includes: ● LitMusic: An AI music generator offering both lyrics-to-music and prompt-to-music modes, allowing users to customize lyrics, style, and instruments to create unique songs. ● PicMuse: An advanced AI body and face editor app with features for virtual body shaping and beauty enhancements. ● AI Danza: A fun and creative AI dance generator that enables users to create animated dance videos and memes perfect for social media sharing. ● Soundboard Resources: A large collection of meme, game, anime, music, and movie soundboard sounds—all free to download. LitMedia is committed to delivering intuitive, accessible, and high-quality AI content creation tools for video creators, music lovers, and digital artists worldwide. Discover the future of AI creativity with us at www.litmedia.ai!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

130 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(130)

130 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

8 January 2026
Unprompted review
LitMedia logo

Reply from LitMedia

Dear customer,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.

Rated 1 out of 5 stars

Total scam

Now neither the sfw version doesnt work, ever pic i tried to upload from my library it’s refused because too large size.
It’s a total scam, dont lost your money

27 December 2025
Unprompted review
LitMedia logo

Reply from LitMedia

Dear customer,
I apologize sincerely for this inconvenience. We could not find your email or refund request. Would you please tell me how you contact us?
Would you please tell us your order ID or the email address that you used to make the purchase?
Then we will check and help you solve this problem.
Thank you for your cooperation.

Rated 5 out of 5 stars

Good app

It has good Templates LitAI the customer service agent name is Katrina she did help me out convince to get the LitAI

25 December 2025
Unprompted review
LitMedia logo

Reply from LitMedia

Dear customer,
Thanks for leaving us such a wonderful review.
We are thrilled that you love your experience with us.

Rated 5 out of 5 stars

Anna was very helpful and attentive…

Anna was very helpful and attentive when I had an enquiry, I recommend Litmedia LitAI due to their good staff.

21 December 2025
Unprompted review
LitMedia logo

Reply from LitMedia

Dear Brett Shaw,
Thank you so much for your feedback!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.

Rated 4 out of 5 stars

Good AI platform

Good AI platform, lots of supported AI engines. Not for those who want to create NSFW content, as from end of November 2025 it is no longer supported.
Very good customer support, responsive and accountable.

13 December 2025
Unprompted review
LitMedia logo

Reply from LitMedia

Dear David,
Thank you so much for your feedback!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.

Rated 5 out of 5 stars

My experience has been very positive

My experience has been very positive. The support team addressed my concerns with clear explanations, accurate guidance, and detailed information about the improvements and solutions available.

In particular, Anna provided exceptionally kind, patient, and thorough support throughout the entire process. I truly appreciate her professionalism and the way she handled my concerns.

I would like to express my gratitude to her once again. I am confident that she is a highly valuable and important member of your company.

10 December 2025
Unprompted review
LitMedia logo

Reply from LitMedia

Dear customer,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.

Rated 5 out of 5 stars

Got real good support when I got into…

Got real good support when I got into issue. Was supported in very fast time and with good result !

5 December 2025
Unprompted review
LitMedia logo

Reply from LitMedia

Dear Frank,
Thank you so much for your feedback!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.

Rated 1 out of 5 stars

Initially advertised services are no…

Initially advertised nsfw generation services are no longer supported. There is no way to request a refund because the support link on the site does not work. This was a total bait and switch. Do not spend money on the site, they cannot be trusted.

3 December 2025
Unprompted review
LitMedia logo

Reply from LitMedia

Dear customer,
We are sorry to hear that the program didn’t work for you.
My colleague will contact you to check if we can provide you with a solution to fix this.
Sorry for the inconvenience.
Thank you for your kind understanding.

Rated 2 out of 5 stars

NSFW images and videos don't work anymore

Have to agree with the recent reviews that this is a major let down after it started out so well.
I created some amazing things with this tool in the beginning which was literally the only reason I subscribed to this site and now they took that possibility away, becoming just an ordinary of many AI creating sites.

If you don't want to lose many good paying customers, including myself, please allow at least 1 or 2 models to create explicit content again, preferably LitAI and LoveAI, thanks.

29 November 2025
Unprompted review
LitMedia logo

Reply from LitMedia

Dear customer
We are sorry to hear that the program didn’t work for you. I apologize sincerely for this inconvenience.
My colleague will contact you to check if we can provide you with a solution to fix this.
We will try our best to provide you with a satisfactory solution.

Rated 1 out of 5 stars

now that litmedia doesn't allow nsfw…

now that litmedia doesn't allow nsfw anymore there are many others far better and it cannot be suggested. nsfw was the thing that put it very high. No nsfw ? get 1 star. and you get 1 only because zero was not possible.

28 November 2025
Unprompted review
LitMedia logo

Reply from LitMedia

Dear customer,
I apologize sincerely for this inconvenience. We could not find your email or refund request. Would you please tell me how did you contact us?
Would you please tell us your order ID or the email address that you used to make the purchase?
Then we will check and help you solve this problem.
Thank you for your cooperation.

Rated 1 out of 5 stars

nsfw images doesn't work anymore in…

nsfw images doesn't work anymore in "Image to video" on every model. so this site is now totally useless for me; I've more than 2000 credits and nothing to do with them. A pity, because it was quite good, untill 2 weeks ago I would have given 4 or 5 stars. I hope they will change their minds, stop this nonsense and be back being a good platform that can be professionally used and paid. I totally, absolutely don't understand why they have done such a stupid thing.

28 November 2025
Unprompted review
LitMedia logo

Reply from LitMedia

Dear customer
We are sorry to hear that the program didn’t work for you. I apologize sincerely for this inconvenience.
My colleague will contact you to check if we can provide you with a solution to fix this.
We will try our best to provide you with a satisfactory solution.

Rated 5 out of 5 stars

Really good program and super fast and…


Really good program and super fast and nice support team if you have any questions. Thanks to Olivia from their support team

26 November 2025
Unprompted review
LitMedia logo

Reply from LitMedia

Dear Brian Martin Rasmussen,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.

Rated 1 out of 5 stars

nsfw no longer works so back to the…

nsfw no longer works so back to the free grok. lit video was a total waste of my money & time. very disappointing.

20 November 2025
Unprompted review
LitMedia logo

Reply from LitMedia

Dear Jamze Hampleman,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.

Rated 5 out of 5 stars

Great job by Jinelle

The support Jinelle provides is fully professional with full knowledge of the product and full understanding of the problem mentioned by the customer. The answers provided by Jinelle are polite and comprehensive. The solutions are instant and satisfying.

Also thanks to LitMedia and LitVideo creators of course.

24 November 2025
Unprompted review
LitMedia logo

Reply from LitMedia

Dear Miłosz Obłoza,
Thanks for leaving us such a wonderful review.
We are thrilled that you love your experience with us.

Rated 5 out of 5 stars

Good customer support

23 November 2025
Unprompted review
LitMedia logo

Reply from LitMedia

Dear Josh Martins,
Thank you so much for your feedback!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.

Rated 1 out of 5 stars

nsfw images doesn't work anymore in…

nsfw images doesn't work anymore in "Img to video" on each model. "it doesn't meet the requirements".so this site is now useless for me. for making nsfw videos. Probably they changed the rules.

21 November 2025
Unprompted review
LitMedia logo

Reply from LitMedia

Dear Fratze,
I apologize sincerely for this inconvenience. We could not find your email or refund request. Would you please tell me how you contact us?
Would you please tell us your order ID or the email address that you used to make the purchase?
Then we will check and help you solve this problem.
Thank you for your cooperation.

Rated 1 out of 5 stars

Nsfw content generation worked first…

Nsfw content generation worked first few times.. now everything I've previously used is saying incorrect image format

18 November 2025
Unprompted review
LitMedia logo

Reply from LitMedia

Dear John,
I apologize sincerely for this inconvenience. We could not find your email or refund request. Would you please tell me how you contact us?
Would you please tell us your order ID or the email address that you used to make the purchase?
Then we will check and help you solve this problem.
Thank you for your cooperation.

Rated 5 out of 5 stars

Prompt support from the service team

Prompt support from the service team. One email and my request was taken care within an hour. That was fast!

18 November 2025
Unprompted review
LitMedia logo

Reply from LitMedia

Dear Jimma,
Thank you so much for your feedback!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.

Rated 5 out of 5 stars

I received fast and helpful support…

I received fast and helpful support from Chloe at Support, who resolved the issue.

10 November 2025
Unprompted review
LitMedia logo

Reply from LitMedia

Dear customer,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look