LiTime Reviews 

evere invoice discrepancy causing major export delays

We purchased two batteries specifically for export, stating our requirements clearly from day one. However, after buying them from their US location, we received invoices listing a Hong Kong address. This mismatch has created a major compliance and customs nightmare, leaving us unable to ship the cargo and facing a critical deadline in two weeks. Despite making our export intentions clear from the start, their administrative error has completely stalled our process. We are awaiting an immediate correction and resolution.

Update: after month they finally reimbursed me.
Company has not refunded my money after sending the wrong battery. FedEx shows the warehouse received it 2 weeks ago and yet they say they can't confirm it was received. Customer support has not helped resolve the issue.

Easy return. Simple and quick. New product works great.

Emailed support asking where can I see QR code so I can connect battery's bluetooth to the app but did not get a response.

The balancer I bought wasn't described well enough in the catalog and will not work for my system, or any other system that doesn't use 12 volts. I live remotely and off grid and this was a tool I would like to have had to keep my batteries efficient and long lasting.Very disappointing.

Following up quickly after I shared dissatisfaction with technical assistance and helping me with my original question.

The ordering process was straightforward and simple to understand. The products ordered were received in a timely manner and were well packaged.

Ordered the kit that included battery, charger, wires, circuit breaker. Received everything but circuit breaker in which i received a notification of "back order". 3 weeks after purchase i see online that the item is "in stock". I call and speak with a rep in which it took alot of effort to explain that i did not receive it. Apparently i am being sent a one now, we will see

quick to respond to my emails and phone calls and my order was correct

First I want to compliment the support team. Before I ever bought their batteries I communicated with them about a DIY approach to upgrading my RV to lithium. They answered my questions and confirmed that the approach I was taking would be safe and effective, although not optimal. Then I bought two 165 AH LiTime heated batteries. I installed them (and the other components) and promptly went for a boondocking weekend. Everything worked great! I love the BMS software and its bluetooth feature. The conversion has been a total success. So yes, I rate these batteries and the support team as 5 stars.

Items shipped in timely manner and arrived in short time. My only issue was I can’t get my battery charger registered like I did with the battery. It keeps telling me that I already used the order number as my two items arrived on different days and I guess since I had already registered it first I can’t do the charger. Have been happy with trolling motor battery performance though. Used for first time several hours and it barely used up any overall charge power. Happy with my purchase so far.

The customer service was outstanding. I really appreciated the quick, knowledgeable responses and the effort made to ensure all of my questions and concerns were addressed.

I specifically worked with Beryl on a warranty claim, and he made the entire process seamless from start to finish. His exemplary customer service, professionalism, and willingness to help exceeded my expectations. He communicated clearly, responded quickly, and made what could have been a frustrating warranty process extremely easy.

This experience definitely gave me confidence in LiTime as a company. Great products are important, but having excellent customer service standing behind them makes an even bigger difference. Beryl represented LiTime extremely well, and I truly appreciate the way he handled my claim. Excellent experience all around!

One battery replacing two!
I found that the company gave excellent information about the product. And when it came time for me to order my 24v 100a battery you honored the discount code I applied. The battery came very well packaged and it even came with a wrench for easy installation.
Thank you!
Donald Richter

I sent a negative review of FEDEX deliveries. LiTime offered a monetary incentive to revise my review.

Expedient, quality products. Good customer service.

I was in the market for my fourth 48Volt 30AH Comflex battery. I had bought one through Amazon, two directly from LiTime through their website and now I have bought a fourth through LiTime on eBay. I got the best price this time on eBay due to a 20% special promotion. Shopping their multiple distribution options has saved me $$ on each battery purchase. Delivery and product remain consistently the same thus far. My LiTIme points even transfer for each purchase.

easy hook up of battery to charger and monitor within my boat

Great reviews of your batteries and a great price.

Reasonable price,prompt delivery, easy installation.

Love the battery so far