Excellent service from the Liquidline engineer Reece. He arrived nice and early, was professional at all times, knowledgeable, patient, and quickly diagnosed what needs to be done in terms of new step... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have just had our Barista training by the wonderful "David Lane " he was patient ( he needed to be with 2 Menopausal women with anxiety and brain fog ) he definitely had his work cut out today.... See more
Company replied
I struggle with our coffee machine at times.....it seems very temperamental. The biggest improvement for me is in the customer service. If I can't sort it out myself it's because I've tried pretty muc... See more
Company replied
Jed was brilliant training Holiday Inn staff on liquid line machines. He answered all questions and helped staff gain a greater understanding of not just how to safely use the machines but any common... See more
Company replied
Company details
- Coffee Machine Supplier
- Bottled Water Supplier
- Coffee Store
- Coffee Vending Machine
- Coffee Wholesaler
- Vending Machine Supplier
Written by the company
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
Written by the company
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
Contact info
Jackson House, 86 Sandyhill Lane, IP3 0JA, Ipswich, United Kingdom
- 0800 849 9110
- customerservice@liquidline.co.uk
- liquidline.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We have had many difficulties with…
We have had many difficulties with liquid line in the past but today I spoke with Lorraine and she was so helpful and kind, and was a pleasure speaking to Lorraine. 10/10 for customer service to you . thankyou
9 September 2026
Unprompted review
Great customer service
Pamela was very helpful, friendly & professional. She sorted out my login issue & also put in a priority order for supplies.
9 September 2026
Unprompted review
Pamela Cawood - Customer Services Representative
I rang and spoke to Pamela, she was very helpful and very professional. She answered everything I asked for and more, nothing was to much trouble.
9 September 2026
Unprompted review
Reply from Liquidline
Good Afternoon Sharon, Thank you so much for your wonderful review! We’re delighted to hear that Pamela was so helpful and professional and that she was able to answer all your questions. We’ll be sure to pass your lovely feedback on to her. We really appreciate your kind words and your support
I missed something off the order and…
I missed something off the order and called straight away. Even though they could not add to the order they placed an additional order for me and did not charge the extra delivery charge which I greatly appreciated.
4 September 2026
Reply from Liquidline
Good Afternoon Heather, Thank you so much for your lovely review! We’re delighted we could help when you realised something was missing from your order. We always do our best to make things as easy and convenient as possible for our customers, so we’re pleased we could arrange the additional order without an extra delivery charge. We really appreciate your kind words and your support
Very helpful
Very helpful. The problem was not as serious as I had previously presumed but the solution was well managed and communicated to us.
8 September 2026
Unprompted review
Reply from Liquidline
Good Morning Thank you for taking the time to leave us a review. We’re really pleased to hear that we were able to manage the situation effectively and keep you well informed throughout. It’s great to know that our communication and support gave you confidence, and we truly appreciate your feedback.
Quick and Professional Service
Quick and Professional Service. Delivery was within the times. Cannot fault this service
4 September 2026
Reply from Liquidline
Good Morning Lorraine, Thank you for your fantastic review! We’re delighted to hear that you were happy with our quick and professional service and that your delivery arrived on time. We really appreciate your kind feedback and your recommendation.
Recent Job
I was dealing with George Batram over the phone, he was extremely helpful in helping me with my issue. Very friendly and informative. Thanks again.
8 September 2026
Unprompted review
Reply from Liquidline
Good Morning Joe, Thank you so much for your kind review! We’re delighted to hear that George was able to help resolve your issue and that you found him friendly, helpful, and informative. We’ll be sure to pass your lovely feedback on to George. Thank you again for choosing us!
Lovely customer service and great quality
Really helpful and lovely people - gave me awesome expertise and recommendations! Delivery was prompt as well!
3 September 2026
Reply from Liquidline
Good Morning Juno, Thank you so much for your lovely review! We’re delighted to hear that you found our team helpful and appreciated our expertise and recommendations. It’s also great to know your delivery arrived promptly. We really appreciate your support!
quick speedy delivery
1 September 2026
Reply from Liquidline
Good Morning Pam, Thank you for your great review! We’re delighted to hear you were happy with our quick and speedy delivery. We really appreciate your support
Very professional company and always…
Very professional company and always polite, also, very helpful delivery people.
27 August 2026
Reply from Liquidline
Good afternoon Jacqueline, Thank you so much for your kind review! We’re delighted to hear that you found our team professional, polite and helpful. We’ll be sure to share your lovely feedback with our delivery team. It’s greatly appreciated!
Always professional
Always professional, efficient and extremely reliable, excellent consumables, customers are very happy and so are staff members
Thank you
28 August 2026
Reply from Liquidline
Good Morning Lorraine, Thank you so much for your wonderful feedback! We’re delighted to hear that you’ve found our service professional, efficient and reliable, and that both your customers and staff are happy with our consumables. Your kind words mean a lot to our team, and we truly appreciate your continued support. Thank you!
Reply from Liquidline
Good Morning Sean, Thank you so much for your kind review! We’re delighted to hear you had a great experience. We really appreciate your support and look forward to serving you again soon!
Excellent service and delivery
26 August 2026
Reply from Liquidline
Good Afternoon Bruce, Thank you so much for your fantastic review! We’re delighted to hear you were pleased with our service and delivery. We really appreciate your support and hope to serve you again soon!
Nice friendly engineer
Nice friendly engineer, Tyler. He originally fitted our coffee machine. He is a pleasure to deal with and he knows his stuff.
3 September 2026
Unprompted review
Reply from Liquidline
Good Afternoon , Thank you so much for your fantastic review! We’re delighted to hear that Tyler was friendly, knowledgeable, and a pleasure to deal with. It’s wonderful to know he was able to look after you again after originally installing your coffee machine. We’ll be sure to pass your kind words on to Tyler!
I requested a re-visit as the machine…
I requested a re-visit as the machine stopped working again. The call logging system had a "Fault" so I had to chase several times before an engineer visit was allocated. The engineer still couldn't fix the machine and we have been told it will take another week to order a part and engineer to return. We have asked for a temporary machine but apparently this service isn't available.
24 August 2026
Reply from Liquidline
Good Morning Cathleen, We’re very sorry to hear about the ongoing issues with your machine and the frustration this has caused.
We understand how disappointing it must be to have the machine stop working again, particularly when you then had to make several follow-ups before an engineer visit was arranged. We also appreciate how inconvenient it is to be without a working machine while waiting for the required part and a further engineer visit.
We’re sorry that we’re unable to provide a temporary replacement machine in this instance. We appreciate that this is not the outcome you were hoping for, and we understand the impact this situation can have.
We are committed to getting the machine repaired as quickly as possible and apologise for the delays you have experienced. Thank you for your patience and for bringing your concerns to our attention.
One of our customer service team will contact you on 3.9.26 after the engineer has attended to ensure that all is now ok.
Great service
Great service, great products and customer service are so helpful if needed !!
We moved recently to Liquidline and can say from installation to using their products ( Which are team love) they are just in a different league, wish we had moved years ago.
25 August 2026
Reply from Liquidline
Good Afternoon Sue, Thank you so much for your fantastic review! It’s wonderful to hear that you’ve had such a positive experience with Liquidline, from installation through to our products and customer service. We’re delighted to know your team is enjoying the products too!
We really appreciate you choosing Liquidline and are so pleased to hear you wish you’d made the move sooner. We look forward to continuing to provide you with great service!
Lorraine at Liquidline was extremely…
Lorraine at Liquidline was extremely helpful with her approach to my issue. Easy to talk too, informative but overall extremely patient. Greast customer services Lorraine.
1 September 2026
Unprompted review
Reply from Liquidline
Good Afternoon, Thank you so much for your lovely review! We’re delighted to hear that Lorraine was able to help and provided such a patient, informative and friendly service. We’ll be sure to pass your kind feedback on to her — she’ll be thrilled to hear it!
Thank you for choosing Liquidline and for taking the time to share your experience.
Fast and efficient
25 August 2026
Reply from Liquidline
Good Morning Geoff, Thank you for your fantastic review! We’re delighted to hear you found our service fast and efficient. We really appreciate your feedback and support!
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