Liquidline recently supported us at a large function in the midlands. It was super nice to see Tim again after his support at our last event. After setting up, he handed over to David who was ex-ce-ll... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having reported a fault with one of our coffee machines this morning. I contacted a young lady named Lorraine who took the details of the fault. She said she would refer it to the technical team. I... See more
Company replied
Karl repaired and adjusted everything on our coffee machine, thank you! He came back the next day to adjust espresso shots for our taste and change water filters. Swift and professional service! :)
Company replied
Excellent service from the Liquidline engineer Reece. He arrived nice and early, was professional at all times, knowledgeable, patient, and quickly diagnosed what needs to be done in terms of new step... See more
Company replied
Company details
- Coffee Machine Supplier
- also in
- Bottled Water Supplier
- Coffee Store
- Coffee Vending Machine
- Coffee Wholesaler
- Vending Machine Supplier
Written by the company
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
Written by the company
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
Contact info
Jackson House, 86 Sandyhill Lane, IP3 0JA, Ipswich, United Kingdom
- 0800 849 9110
- customerservice@liquidline.co.uk
- liquidline.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Liquidline
Good Afternoon , hank you so much for your 5-star review! ⭐ We’re delighted to hear that your order arrived on time and that you enjoyed the Walker Biscuits. Your kind feedback means a lot to us, and we hope to serve you again soon
Great customer service
Great customer service from Matt, Jasmine and Paul. Quick response time, effective trouble shooting, comprehensive instruction... and obviously delicious coffee!
7 October 2026
Unprompted review
Reply from Liquidline
Good Morning Amelia, Thank you so much for your fantastic review! We’re delighted to hear that Matt, Jasmine and Paul were able to provide such helpful and responsive support. It’s great to know that the troubleshooting and instructions hit the mark — and of course, we’re especially pleased you’re enjoying the delicious coffee! ☕️
We really appreciate you taking the time to share your experience. We’ll be sure to pass your kind words on to the team!
Delivery
Always like the next day delivery! Simple ordering! But the the delivery was left at from door and some boxes damaged.
2 October 2026
simple online ordering
26 September 2026
Reply from Liquidline
Thank you for your review! We're really pleased to hear you found our online ordering process simple and easy to use. We really appreciate your feedback and hope to continue making ordering as straightforward as possible for you!
As always Lee sorted out our problem…
As always Lee sorted out our problem with the coffee machine and the milk dispenser not working. We have been having issues on going for a while now. It seems the only person that can sort it is Lee. Ben came and helped and he went into it straight away and fixed it with Lee he was brilliant. So from now on the two main people we will want to fix our machine is Lee and Ben.
23 September 2026
Reply from Liquidline
Thank you so much for taking the time to leave such a lovely review.
We’re really pleased to hear that Lee was able to get your coffee machine and milk dispenser back up and running, and it’s fantastic to hear that Ben was able to jump straight in and work alongside Lee to get everything resolved.
We’re sorry to hear you’ve been experiencing ongoing issues, but it’s great to know that Lee and Ben have given you confidence that your machine is in good hands. We’ll be sure to pass your kind feedback on to both of them — they’ll be delighted to hear it!
Thank you again for your continued patience and for recognising the hard work of our engineers.
Coffee machine repair
Karl repaired and adjusted everything on our coffee machine, thank you! He came back the next day to adjust espresso shots for our taste and change water filters. Swift and professional service! :)
9 September 2026
Reply from Liquidline
Good Morning Inga, Thank you so much for your fantastic review! We’re delighted to hear that Karl was able to get everything on your coffee machine working perfectly and fine-tune the espresso shots to your taste. It’s great to know you were happy with the swift and professional service. We really appreciate your feedback
Always quick to respond and super…
Always quick to respond and super helpful
28 September 2026
Unprompted review
Reply from Liquidline
Good Morning, Thank you so much for your kind review! We’re delighted to hear that you’ve found us quick to respond and helpful. We really appreciate your feedback and look forward to helping you again in the future!
ALWAYS EXCELLENT SERVICE
ALWAYS EXCELLENT SERVICE, ON TIME DELIVERY(NEXT DAY AMAZING) BRILLIANT SERVICE.
23 September 2026
Reply from Liquidline
Good Afternoon Suzanne, Thank you so much for your fantastic review! ⭐ We’re delighted to hear that you’re consistently happy with our service and that our next-day delivery has impressed you. Your kind words mean a lot to the whole team. We really appreciate your continued support and look forward to serving you again soon! 😊
Always a quick and reliable service
22 September 2026
Reply from Liquidline
Good Afternoon, Thank you for your kind review! We’re delighted to hear you’ve found our service quick and reliable. We really appreciate your support and look forward to helping you again soon
Great customer service, great quality products
25 September 2026
Reply from Liquidline
Good Afternoon Pamela, Thank you for bringing this to our attention, Please allow us some time to look into this for you and once of our Customer Service Team will contact you shortly to discuss.
Exceptional Service
Having reported a fault with one of our coffee machines this morning. I contacted a young lady named Lorraine who took the details of the fault. She said she would refer it to the technical team. I received and email soon after, followed by a visit from one of their technicians, within 3hours.
The service i received from Lorraine and the subsequent visit endorsed why we use Liquidline. thank you again Lorraine and team.
29 September 2026
Unprompted review
Reply from Liquidline
Good Morning Richard, Thank you so much for taking the time to share your fantastic feedback!
We’re delighted to hear that Lorraine was able to assist you promptly and that our technical team were able to attend and resolve the issue within just a few hours. We’ll be sure to pass your kind words on to Lorraine and the team – they’ll be thrilled to know their service made such a positive impression.
Thank you for choosing Liquidline and for your continued trust in us. We really appreciate your business and look forward to continuing to support you!
easy website to use
easy website to use . good choice of product. speedy deliveries
21 September 2026
Reply from Liquidline
Good Morning Jan, Thank you for your lovely feedback!
We’re delighted to hear you found our website easy to use, enjoyed our range of products, and were happy with the speed of your delivery. We really appreciate you taking the time to share your experience.
great service
24 September 2026
Reply from Liquidline
Good Morning Jacqui, Thank you so much for your lovely review! We’re delighted to hear you received great service. We really appreciate your feedback and hope you have a lovely day.
always good
24 September 2026
Reply from Liquidline
Good Afternoon Rene, Thank you so much for your kind review! We’re delighted to hear that you’ve always had a great experience with us. We really appreciate your continued support .
The order arrived promptly…
The order I placed online arrived promptly the following day.
23 September 2026
Reply from Liquidline
Good Afternoon , Thank you for your lovely review! We’re delighted to hear that your order arrived promptly the following day. We really appreciate your support and hope to serve you again soon.
a massive thank you to Szymon for his…
a massive thank you to Szymon for his extensive checks and for going out of his way to do an end-end job for us without cutting any corners. He took his time, was very polite and resolved multiple issues we have been having in this one visit – very professional and hardworking engineer!
25 September 2026
Unprompted review
Reply from Liquidline
Good Morning , Thank you so much for your fantastic review! We’re delighted to hear that Szymon went above and beyond to thoroughly investigate and resolve the issues you were experiencing. We’ll be sure to pass on your kind words to him — it’s wonderful to know his professionalism, attention to detail and hard work made such a positive difference.
Thank you again for choosing us and for taking the time to share your experience.
Excellent service as always!
21 September 2026
Reply from Liquidline
Good Morning Tracey, Thank you so much for your fantastic review! We’re delighted to hear you continue to receive excellent service from us. Your continued support means a lot to the team, and we look forward to helping you again in the future!
Really good explanation of how to use…
Really good explanation of how to use the machine, really nice and friendly.
17 September 2026
Reply from Liquidline
Good morning Rachel, Thank you for your lovely review! We’re so pleased to hear that you found the explanation helpful and that our engineer was friendly and approachable. We always want to make sure our customers feel confident using their machine, so it’s great to know this was achieved. Thank you again for your feedback!
Pam was very helpful in organising the…
Pam was very helpful in organising the fast shipment of the products ordered from LiquidLine for Wicklow County Council.
24 September 2026
Unprompted review
Reply from Liquidline
Thank you for your lovely review! We’re delighted to hear that Pam was able to help organise a fast delivery for your order. We’ll be sure to pass your kind feedback on to her. We really appreciate your support! 😊
speedy delivery as usual
15 September 2026
Reply from Liquidline
Thank you for your review! We’re really pleased to hear your delivery arrived quickly as usual. We really appreciate your continued support! 😊
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