Lionparking Reviews 

Dreadful company... avoid at all costs.

Things went well at the airport drop off although there was no written evidence provided to me that they'd collectedmy car.

I later returned to the UK and, as per the company's written instructions, called them once I had cleared customs to pick up my car. I was then informed that there was no record of my vehicle in their system so they'd have to contact their admin for support. 15 minutes later, I had to call them again and was informed to wait about 30 minutes for an update.

I had to call them again 30 minutes later, was informed that my vehicle had now been traced but there were three people ahead of me so it'd likely take another hour to get my car. In all from it took almost two hours. I called them at approximately 10am and finally left the airport at around 11.49am! No apology, no explanation, just terrible service.

don't use this company.
Typing this review whilst still waiting 2 hours and they keep lying saying it's seconds away..
Absolutely awful
They may be £10 cheaper but not worth waiting for your car after a 9 hour overnight flight

Appalling. No explanation as to why the car went to Harrow on the first night they had it (we have a tracker!). The person on the phone could not speak English, Had to wait over 30 mins from us calling them for the car to arrive. Car park fees not included so allow £16 more than quoted! Spend a bit more for a better service from elsewhere. Won't be using them again.

AVOID! Late, rude, and they do not pay entry charges - I had to pay a fine :( Worst car-parking firm I have ever used. Nevere again.

I don’t write reviews often, my last meet and great was terrible, BUT HAVE FAITH, THERE ARE GOOD ONES OUT THEIR!! I booked Lion Parking through the site COMPARE parking prices, and I was again sceptical as they were on the cheap side, but fear not, they called me 3 times before I reached the airport, at my stated time, ( nice to be chased for a change even though I was on time) car was collected in a professional manor. On my return, even though I experienced a 5 hour delay, they were where before got to short stay car park after I collected my luggage and called them. Car in good condition no excessive mileage as I took photo before and after.

My only criticism would be they adopt a corporate uniform or at least have company registered name badges!!! Well done Lion Parking 👏👏👏

Don’t use them! Our connecting flight was delayed getting into Heathrow. I contacted them 9 hrs before and got no reply. When we arrived at 22;30 there was no answer. We had to wait overnight in the airport to pick our car up at 05;00, after 30 hrs travelling. We got no apology. Despite trying to contact them since we have received nothing. Dispicable service . Do not use.

On drop off, the car was picked up promptly at Heathrow with no problem. However, on my return, we had to wait almost 90 minutes and make 9 phones calls before I got my car. I received no apology and the driver just took off without a word. What I did get however was a £80 PCN as instead of the terminal car park they dropped it in the drop off zone and said nothing. I've emailed through a complaint but needless to say I will not be using them again!!

Start to finish absolute rubbish use at your peril 🥵 Arrived at Heathrow drop off point rang the company prior to our arrival, said they had dispatched a driver collect our car sat waiting for driver to arrive, 30 minutes later still no driver called the company to be told there was someone on there way waited another 30 minutes and told the driver was there , he arrived after wandering around us for the next 15 minutes we asked him twice if he was our driver replied no and then decided he was our driver, check your vehicle passed him the keys no receipt for key nothing. We returned home 3 weeks later called the company to stay we had passed customs and waiting for our car sat, to them be told that they had misplaced our car keys and couldn’t return the car just yet to wait in the terminal building someone would be in contact waited 30 minutes, which I called them back as to where my vehicle was , to be told they still hadn’t found our keys and we have to take an uber home a 3 hour journey which my response was definitely not , could we wait a little longer so after waiting nearly 3 hours for the return of our car I would definitely not recommend you this company, totally unacceptable behaviour if you value your car please do not use this service

They Scratched my Wheels.. I served a Court Order on them and they have changed the registered business and created a new one to avoid legal charges.. They are cowboys

Without doubt the worst Meet & Greet I’ve ever used.

Upon arrival, we had to wait half hour for our driver and pay for short stay parking despite calling ahead. When we returned, our car was at the wrong terminal despite giving flight details and telling them we’d be returning to terminal 4. We had to wait over an hour despite calling ahead again as the member of staff argued about the booking over the phone. Will never use ever ever again.

I have to post about this company they were brilliant prompt and great service , I feel there are so many negative comments which is very unfair . I can actually say they were brilliant great value for money . I was worried about all the negative comments but their service was fantastic .

Booked through Compare Parking Prices. Was supposed to drop the car off at Heathrow Terminal 2 but there as a issue where the police had closed off the area so they were accommodating and let me drop off the car at Terminal 5. On my return the flight was delayed. I messaged them and they said that was fine and just to call when I get my baggage. I did that and the car arrived about 5 mins after I reached the pickup point. Very happy with how accommodating they were. Only improvement I would suggest is for them to give a receipt when they pick up the car and for passenger to give that receipt back when the car is returned or that they ask for some form of ID to confirm.

Left waiting for over half an hour after calling in advance of EtA. Quick to take your money but poor service.

In contrast to all the negative reviews, everything worked as a clockwork, good value for money.
Consider that people who write negative reviews might be a minority and this review is my way of thanking the company and giving them credit for excellent service. (we traveled in a 16 year old family runabout, i would not risk my new car) will use loin parking again!

I would advise against using this company. Thankfully our car was not damaged, unlike many others.

Ultimately, you get what you pay for, they are cheap and terrible. We were made to wait over an hour at drop off despite phoning to confirm arrival time (we were on time per our booking), which cost me more in the on the day parking ticket, and they kept lying on the phone about how long it would be.

Then on pick up we had read the bad reviews about timing so we phoned as soon as we got off the plane at 6:10, told he was on the way. We then phoned again at 6:40 when we arrived at the car park and were told 20 minutes; but when the driver turned up at 7:10 he had brought the wrong car. The boss on the phone said we should get in with his driver and go to the “yard” and collect our car, which I refused on principle. We eventually got our car at 8am, almost 2 hours after we initially phoned to tell them to leave.

The person on the phone is very rude, hangs up on you or doesn’t even answer your calls after he’s said it’ll be 5 minutes and it’s been 20.

Don’t use them. And if I could I would leave no stars. Called on arrive as instructed no one here to meet and greet eventually arrived. Phoned during baggage collection was told 10-15 mins it’s now been an hour and I am still waiting. All I’m getting is phone calls trying to confirm car make and staying be 10-15 mins don’t ever use this company.

WE had to wait over an hour and half for our car. I took a photo of my mileage when I left the car but when they brought it back there was 80 miles not accounted for. I had left my back seats down but found they had been put back up. The inside was really dirt with lots of dirt under the mats on the drivers side. Do not user this company

Used this company on 30th October 2025, took them 1hr to come and meet us at the ‘Meeting Point at Heathrow Airport’. Which resulted in us having to rush and check-in our bags. They tried to say we was late and charge an additional £20 which refused as the company was late and not us. We had to pay £15 for car parking on site whilst waiting for the pickup due to their delay.

On return from our Holiday, we had to wait 1hr 30mins for them to come and return the car, this is when we notice there was a big scratch and dent on our bumper. The driver also noticed this when checking the before and after pictures. We were advised to email them to rectify the issue and it’s been 3 weeks now and had no response. After multiple phone calls to the company, still don’t have a resolution and looks like we will be left to foot the bill. This is the worst company we have ever dealt with and their customer service is terrible. If you take 1 thing from this review NEVER USE THEM

With the cost we are now paying for their very unprofessional service and lack of care for customers vehicles, we should have just parked at Heathrow Car Park. There would be no damage to our car and no waiting time. And more safer!

They don’t even deserve 1 star!!!!

Do not use this company- They have damaged my car. I was told to send an email to which they will respond. 12 days later nothing from them even after chasing them every other day. Avoid them at all cost.

Avoid at all cost!
When we arrived at the car park, we had to wait 30 minutes for someone to collect our car.
On collection, I followed the instructions and called them after we collected our bags and they said it is a 40 minute wait! There was no apology, they just said ‘it’s busy, not sure what you expect us to do, all our drivers are out at other terminals’
When booking it says the fee will be £5 on arrival and exit however it was £7.50 on both arrival and exit!