Thai Lion Air Reviews 

Booked flights for party of 6 flying from Chiang Mai to Utapao 1st March 2022 paid in August 21. Got email 3rd February has been rescheduled when in fact they are cancelled, with no explanation or alternative as appear to have cut the route. In order to process a refund its taken several emails to even get an answer. Not expecting refund anytime soon. Avoid this Airline at all costs they are a charlatan outfit with an appalling customer service record. Rebooked with Thai Air.

horrible. Orribile

Terrible baggage policy . You have to book beforehand, if within24 hrs you cannot prepay for baggage. I had to pay over USD $500 for 2 bags for a low cost ticket! You will not be able to get through online or by phone to prepay! Avoid like the plague!

I wait for refund
More than 215 days
They told me with in 45 days that was in may you have refund
I call 10 time minum
Send 40 email minum
And still no refund
So watch out when book ticket they dint refund you

SCAM ARTISTS! I have been waiting 6+ months for a refund, and they never reply to any emails or enquires. Terrible airlines and terrible service. They have basically taken free money for a service that was never provided. This airline is nothing short of a giant scam and operate similar to criminals. Never will I ever book with them again, and I will warn every single traveller to avoid this airline at all costs.

UPDATE

I *finally* got my money back after almost 7 months. I asked my bank to get involved and see if they could reverse the transation and low and behold the money appeared less than a week later. I would suggest that others do the same, the banks can put pressure on these companies to cough up!

This company are a bunch of crooks! They cancelled my flight in March (yes *they* cancelled it, not me) and so offered me a refund.

Here we are in August and I have yet to receive my money. Having sent many emails that have never been answered and spent hours and hours on the phone with hapless and rude customer service agents, I have now given up hope of ever getting my money back and will try to claim it from my credit card company instead.

How a company is legally allowed to operate like this in 2020 is beyond me. This is nothing short of outright theft, they are no better than common criminals...

I received an email from Thai Lion Air informing that they will postpone my outbound flight by one day. This change of the schedule made my journey from Bangkok to Chiang Mai non-sense, as I was supposed to stay away only a weekend.
I replied via email asking for alternatives or eventually a refund, but I got no answer. Hence, I called the customer care via Skype. It took about an hour to get someone on the line and I was kindly requested to call back two days later, so that they could get the refund approval by the manager. Two days later I was on the line for other 90 minutes before I could get someone's attention. At least I was happy to hear that I would get a full refund including the re-schedule fee (I had previously changed my flights once). It made me forget the frustration with spending over 2 hours on Skype at the total cost of circa 15 dollars. I did not mind either about the long refund processing times, up to 45 days.

It was the beginning of March and, unfortunately, I have not seen a penny as of July 7. I emailed Thai Lion Air a couple of times but I never got an answer. At this point, I do not think it is worth to spend other money and time calling again the customer care. I understand that the coronavirus pandemic has been giving airlines a hard time. Yet, I am very disappointed at never hearing back from the customer care. They could at least say that, due to the tough situation, refunds are considerably delayed.
I regret to say that I will avoid Thai Air Lion in the future, as I value transparency and respect for the customer more than saving a few dollars on a flight.

Found a great price online, booked, but for the life of me couldn't figure out how to add baggage, they've made it impossible! I emailed them, they took an entire month to reply, the email response made zero sense! I then tried logging in a few days before the flight to see if I could add the baggage for my boyfriend and I and I couldn't find a way to do so, I suspect they've done this on purpose so that they can sting you at the airport! I tried to contact customer care, I doubt it actually exists!

The flights were £131.55 pp, the baggage costs an eyewatering £361pp, so upon leaving Bali we had to fork out £722.13!!!!!

I WAS PISSED AND STILL AM! NEVER AGAIN! DO NOT FLY WITH THESE COWBOYS!

Regardless of numerous request and constant emailing back and forth the company did not cancel my flight or refund money even though it was a cancellation 2 months in advance. They simply stone walled every email with an automated response.

Never again.

Bad company. Very unpleasant personal and at the bagages check in they charged us a lot of money. The fly was very uncomfortable. To avoid.

Please cancel and full refund due to SC
DASZAD
I called to the customer center and waited more than 10min, but no one replied.

I bought a flight with Thai Lion Air which was rescheduled to a much earlier time two days later. I emailed them for a refund and received no reply. Tried calling them and waited 36 minutes listening to their inane message, with no reply.
That's when I checked their reputation on Trustpilot. I'm just going to put this one down to experience and lose the money I paid.
I implore people not to book Thai Lion Air. I should have learned the only other time I flew with them and they charged me 2000 baht to check in an acoustic guitar. That's never been an issue with any other airline.
Like other reviewers, I can't understand how this airline keeps going. Avoid at all costs!

After payment, I received a popup window telling me my booking failed and I need to try again. I then tried to contact the airline via phone and email for a booking confirmation. On the phone I was in the waiting line forever until I gave up and on my email I only received an answer over a week later, what was the day of my departure. Never have I received a bookig confirmation and then they write me 2 hours before schedueled flight time, that I am booked for the flight and can proceed check-in!
Not knowing if I had a flight ticket, I booked a couple of days before my departure date with a different airline. I tried to resolve the matter with Lion Air, but their customer service is absolutely useless, replies weren't read, templates sent out, long periods between responses...
I then requested a chargeback from my creditcard provider what got turned down in the end. So I had to pay for the flight twice.
Only to save a few Baht I would think twice now. Maybe a bigger provider is the better option.

Avoid if you can!!

On our return flight all of a sudden they told us we had no checked in luggage, while we DID buy them on our tickets.

Desperately we were trying to find ANY proof of that we purchased the extra luggage upon buying the tickets, but unfortunately, the organisation never provided any proof of this.

Eventually they made us feel like we were liars (cause they said we didn't purchase any luggage). And they threw their staff under the bus for making the mistake in the first place and that we were 'lucky', because they shouldn't have accepted our luggage on the first flight.

We ended up paying around €200 for 3 bags, which was around the same price as the tickets.

Never booking Thai Lion Air again..

Flight was 25min late and changed time of my flight (still through thai lion) had to pay for my bag twice even though was still through same airline. (2 flights one from Chiang mai to Bangkok then Bangkok to phuket) both same airline .....I checked in online 24hrs before and also paid for baggage but when I arrived to check, they told me it wasn’t paid for. The lady in Chiang mai was able to find my reservation for checked bag but when I had to go to baggage claim go through airport again to go through same airline (made no sense) they couldn’t find my reservation for my bag so I spent 30min dealing with that and still had to pay again. Horrible experience.

Dont book air tickets here as they have the poorest airline customer service i've ever experience. We booked tickets from bangkok to phuket 2 months prior and they confirmed the flight. We arrived in the said airport and surprisingly flight was no longer existing as the flight we booked was under summer promo (or whatever they called it) and why the heck did they confirm it in the first place? they claimed that they sent update about our flight (just only 4 tf days) before our departure (which we didn't receive) and they didn't even bother that there was no acknowledge from the passengers about this changes. The only thing they can offer was a "full refund" and book another tickets with another airlines if you really wanted to be in phuket as you follow your itinerary (which will cost you double from original price). They wont be bothered if you running behind from your itinerary, they won't give you any assistance or even small compensation for the inconvenience they caused.

Got scammed on luggage. Bought return ticket including luggage, on the return flight they claim i did not have luggage included. Forced me to pay or forfeit flight.

Flying with Thai Lion Air is definitely the worst traveling experience in my entire life so far. I have no I idea how their business still survive until this day. I bought my ticket through Traveloka - a third party. I also purchased check in luggage in advance, together with the ticket although their charge for this was surprisingly expensive for a domestic flight from a low-cost airline. About 1 month prior to my departure date, I was informed that my flight had been rescheduled, which was totally no problem to me. However, on my departure date, I gave myself 2 hours in Don Mueang Airport. I kept looking at the screen and couldn't find any info about my flight number, which row to check in and so on. It was like the flight number SL 524 never existed. I checked my mobile app and e-mail again and again, no updates at all. Then I asked the ground staff, they looked at the confirmation and told me to keep queuing and waiting. I was supposed to depart at 4:00pm. Finally, my turn to check in at the counter came, it was about 3:00pm then. The check in staff of Thai Lion Air looked at me with an attitude. She took my passport away and came back about 5 minutes later. She told me that "MADAME, YOUR FLIGHT TIME CHANGED MADAME, 3:30 MADAME, HURRY UP. NO CHECK IN LUGGAGE NOW, CANNOT LOAD. ALL CARRY ON MADAME". I was totally shocked, literally. She only gave me my passport and boarding pass and kept urging HURRY UP HURRY UP. She didn't even give me the last minute passenger tag or something like that to let other department prioritize my following steps before I could board my flight. And of course, no one from this airline accompanied my next steps, not even an apology. Only the hurry up yelling lady!! I rushed to the security counter like never before. The nightmare continued, the departure time was coming so close and the security staff asked me to open my suitcase to check - skincare products, sunscreen and many other things. That was why I pre-purchased check-in luggage. Then I had a bunch of my stuff all thrown away at the security counter, continued running like hell to the gate. I was the last person to get on the plane as flight attendants whispering to each other "Vietnamese". How funny it was to be treated this way. Notified flight time change 30 minutes in advance, paid for check-in luggage, had a bunch of stuff thrown away then had to carry every single thing onto the aeroplane and even being sarcastically mocked for my nationality. And none of these was my fault. That day was a disaster. From the ground staff at Don Mueang Airport to the check in staff from Thai Lion Air, all showed absolutely FANTASTIC responsibility and support!!
The tips with this airlines is very simple - Don't fly with them. Their prices can be cheap, but if you go with them, be prepared for the nightmare ahead!!!

Please avoid. They had an engine problem in Tokyo which delayed me for 3 hours. Missed all connections and they said it wasn’t their problem. Dumped me in the middle of the night in Bangkok with no accommodation.

Also, they run a no outside food and drink policy. Will literally not let you on with drinks. Then they try to sell you food on the plane. One sandwich for a 9 hour journey. Joke.

They have films to watch, but no earphones! You have to buy them. But if you’re connecting you probably won’t even have Thai Bhat.

Staff are rude and aggressive. And no toilet paper in the toilet!

Impossible to buy luggage. They don;t accept foreign creditcards. They don't answer any email or contact form.