Linktree Reviews 7,046

Customer service is atrocious.

We’re a small-to-medium-sized business and have been Pro members for several years. Linktree removed our account for a supposed “community violation” — even though we’ve done nothing wrong. We’ve invested tens of thousands of dollars in stickers and marketing materials with our QR code linked to our profile, which is now unusable.

This exact issue happened last year, and after a week of persistence, a rep finally said,

"Hello,
Thanks for reaching out to let us know of your account limitation.
We’ve reviewed your Linktree profile and can confirm there are no breaches of Community Standards in your links.
We apologize for any inconvenience caused and thank you for your patience and understanding on this matter.
Your account has now been reinstated, you should be able to log in and view your profile live immediately.
Should you experience any other issues, please let us know as we’d be happy to help.
Sincerely,
Linktree Trust & Safety"

Since then we have changed ABSOLUTLY NOTHING regarding our linktree.

Now it’s happened again — a month and a half ago — and every appeal we submit gets auto-denied. It’s clear no one is actually reviewing them. Support agents will connect via chat, briefly respond, then ghost us without answering basic questions such as "which link violates your terms?".

Unacceptable service for a paying business customer.

(They're also on stolen land)

I am new to Linktree and have only been signed up for an annual subscription for two weeks. Unfortunately, I haven't had the chance to utilize the service because I've been very busy. I contacted support when I had trouble logging into my account and discovered that I had two profiles. After speaking with them, I tried to delete one profile, but I mistakenly deleted my entire account instead.

I reached out to support again to explain that I didn't know deleting one profile would result in losing my whole account, especially since I had essentially paid for 12 months of service. They told me there was nothing they could do, and I had lost my money.

I expressed my dissatisfaction, stating that it was unacceptable. I threatened to contact Bank of America and mentioned that I would leave negative reviews since I'm a verified reviewer on Trustpilot. Eventually, after my complaints, they agreed to refund me $81 of my total payment, but they refused to give me back the entire $90 for the annual subscription. Although I found their service to be reasonably user-friendly, I decided to move on to other similar services. I believe that no one should have to deal with issues arising from a simple mistake. If they had handled it appropriately, I would have likely started a new subscription. Their response made it difficult, so I’ve decided to part ways.

Awful service bunch of scammers they get you to sign up then once you have sign up and created your account profile it demands that you will be charged £11.99 which it doesn’t say when signing up I deleted my account over three months ago never used it but they some how tried to take £11.99 out of my bank account four times even though I did give them my bank information now I. Getting unwanted emails off them now taking legal action against them

Sistema que da erro toda hora, vai ser substituído para algo melhor muito rapidamente

Been trying to get help for over two days now, no one replying on any forms of chat.

horrible company! Can not even contact them to stop there auto pay. Have to contact your bank and do a stop pay. They just help themselves to your account!

Good for starting if youre new but i got one of my instagram account banned for using it i think

I want to delete my account - but linktree just spinns with "verify identity" after I very find it with code delivered to my e-mail. I do it from Chrome on my iPhone and I deleted browser history - because of multiple trying.

Linktree offers quick setup and basic functionality, but customization feels limited and premium features are overpriced. Good for beginners, but easily outgrown.

Not hearing back from customer support after requesting for refund because I forgot to cancel my trial. Contacted support 3 times, no response.

I’ve been a paying subscriber of LinkTree for a while, but I’m extremely frustrated with their lack of support. My LinkTree link hasn’t been working properly on mobile for over a month, and despite multiple follow-ups, I keep getting the same generic responses with no real progress.

This is not just a small inconvenience—it’s a big issue because I’ve already printed and distributed QR codes using this link. Changing it isn’t an option, and LinkTree’s failure to fix this is causing serious problems for me.

As a paying customer, I expected better service. Instead, it feels like they just don’t care. If you’re thinking about using LinkTree for important business or marketing purposes, think twice—because if something goes wrong, you might be left without a solution for weeks!

I purchased 7 packs of hair for 310.00 and upon inspection of the hair I smelled a horrible odor like rotten eggs. I told her I’d send the hair back then she says I had to pay for that, and she would give me 270.00 .

No warning that annual renewal is due, just take the money. Very poor.

I truely disappoint for their services. I had a subscription issue that the system falsely reagonize that I already had the subscription, so I contact the billing team to inform the issue, then they told me that the engineer team has aware the issue. After a month later, I still yet receive any updates from the engineer team and I still found I can’t pay for the subscription. I don’t get it why it took that long.

Literally they’re scammer, they said you can try the pro version so i took it then cancelled the same day.

NEVER GOT THE REFUND! SCAM SCAM SCAM

The lady promoting their website on FACEBOOK makes statements that do not work. Additionally, when you ask questions about what she is offering she never responds. So your questions go unanswered!

Overcharged and They refused to close my account!
I realized i had linktree running on a old clients instagram account for the past 2 years and was being charged. Asked LinkTree to close the account and they refused until my old client contacted them to close it. Even though there was zero activity on linktree service for over 2 years. My old client contacted them and requested to close the account in writing. They responded and refused because his email address was no longer active that he used on the old linktree account. They spent weeks making my old client jump thorugh hoops and STILL WILL NOT CLOSE THEIR ACCOUNT. Has to cancel credit cards, deal with banks.. DO NOT USE THIS SERVICE!!!

Worst customer service and spammy!! bad business ethics.

Awful.
I hade an account ,cancelled a subscription , cancelled an application , and they still trying to charge my account every month. Writed a lot of e-mails, they said that a problem is resolved but is not .
Start to chat with one person, after one hour , somebody else is reaponding me , Everybody asking me all over again what my problem is , I reply to them and nobody solved IT yet. I hade screenshot of my cancelled subscription but they Are tryin to charge my acc anyway

They billed for services not used and claimed I wasn’t charged the. Ignored when I asked more questions and was not refunded

Very poor support. After 15 mails back and fort still no solution.