Lings - Triumph Essex Reviews 386

TrustScore 4.5 out of 5

4.6

Unit 1, Oak Industrial Park, Chelmsford Road, CM6 1XN Great Dunmow, Essex, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Great service Chris was spot on 👍refreshing to be told the truth from start and not sales waffle, quick service from start to finish would highly recommend. Will be back for.my explorer upgrade C... See more

Company replied

Rated 5 out of 5 stars

My experience was 5 stars at the Gt Dunmow branch Alex looked after me from the word go nothing was to much trouble very polite and very knowledgeable. Where the Ipswich branch where I live was terr... See more

Company replied

Rated 5 out of 5 stars

Ordered a new ghost e teru b advanced from first contact very professional service from the lings team bike delivered promptly well ahead of schedule all great service

Company replied

Rated 5 out of 5 stars

Johnathan at Dunmow was extremely helpful and patient whilst accommodating my indecisions about going for a new bike or one a few months old. He allowed me a test ride and then went out of his way to... See more

Company replied


Company details

  1. Motorcycle Dealer
  2. Bicycle Store
  3. Motorcycle Equipment and Accessories Store
  4. Motorcycle Shop
  5. Triumph Motorcycle Dealer
  6. Used Motorcycle Dealer

Written by the company

Lings Powersports based in East Anglia - Main Dealers in the UK for Triumph, KTM, Husqvarna, GasGas, CFMOTO, ZEEHO & Honda Offroad Motorcycles. Full Workshops and MOT facilities. Over 50 years of Trust, Value & Service.

Lings Powersports - Family owned & run since 1913.

Written by the company

Trusted by our Customers and respected by our Competitors.
Founded as a Wheelwright and Blacksmith in 1874, the Lings Motor Group moved into the Motor Trade in 1913. Customer service was at the heart of the business at the beginning, and it is as true today. Family owned and operated for over 100 years has meant that these values are at the core of the business.

Contact info

  • Unit 1, Oak Industrial Park, Chelmsford Road, CM6 1XN, Great Dunmow, Essex, United Kingdom

  • 01371512022

Rider-approved Motorcycle Dealer Group

Browse our range of quality bikes backed by genuine Trustpilot reviews

4.6

Excellent

TrustScore 4.5 out of 5

386 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great service Chris was spot on…

Great service Chris was spot on 👍refreshing to be told the truth from start and not sales waffle, quick service from start to finish would highly recommend.
Will be back for.my explorer upgrade
Cheers Paul

25 June 2026
Lings - Triumph Essex logo

Reply from Lings - Triumph Essex

Thanks for the great feedback! It was an absolute pleasure helping you out.

I'm glad you appreciated the straightforward approach! Enjoy the Indian FTR1200, it’s a brilliant machine.

Looking forward to seeing you again at Triumph Essex!

Rated 5 out of 5 stars

Ordered a new ghost e teru b advanced…

Ordered a new ghost e teru b advanced from first contact very professional service from the lings team bike delivered promptly well ahead of schedule all great service

16 June 2026
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Reply from Lings - Triumph Essex

Thanks so much for the fantastic 5-star review, Chris! We’re thrilled to hear the team took great care of you and got your new Ghost E-Teru B Advanced delivered ahead of schedule.

Enjoy the new ride, and thank you for choosing Power2Cycle!

Rated 5 out of 5 stars

Friendly and knowledgeable salesperson

Friendly and knowledgeable salesperson

27 May 2026
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Reply from Lings - Triumph Essex

Thank you for taking the time to leave us a review! We're glad to hear you had a great experience with our team. The Honda CB1000R is a spectacular machine—congratulations on the new bike. Wishing you many happy miles from all of us here at Triumph Essex!

Rated 5 out of 5 stars

Friendly easy to deal with

Friendly easy to deal with

2 June 2026
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Reply from Lings - Triumph Essex

Thanks for taking the time to leave us a review! We're thrilled to hear you found the team friendly and easy to deal with. Congratulations on the Ducati Scrambler—it’s a brilliant bike. Safe riding, and thank you for choosing Triumph Essex!

Rated 5 out of 5 stars

First class dealership

Always great service from all the triumph dealership, saying that the service I got from Mr Alex Eggleton was exceptional, first class salesman, I think he went over and above to insure that I was totally satisfied ,I can't praise Alex and the rest of the team enough , I would highly recommend Lings Triumph Essex and will use them again .

5 June 2026
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Reply from Lings - Triumph Essex

What a brilliant review, Ken! Thank you for the high recommendation.

Alex and the rest of the Lings Triumph Essex team are so glad they could deliver exceptional service for you.

Have an absolute blast out there on that Speed Triple 1200!

Rated 5 out of 5 stars

Always excellent service with…

Always excellent service with knowledgeable people.

29 May 2026
Unprompted review
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Reply from Lings - Triumph Essex

Hi David, thank you so much for the great feedback!

The team works hard to know these machines inside and out, so it’s awesome to hear that their expertise stands out.

We appreciate you choosing Triumph Essex, ride safe, and we look forward to seeing you back at the showroom next time!

Rated 5 out of 5 stars

My experience was 5 stars at the Gt…

My experience was 5 stars at the Gt Dunmow branch Alex looked after me from the word go nothing was to much trouble very polite and very knowledgeable.
Where the Ipswich branch where I live was terrible 0 stars I am in a fb biker group with 30,000 members and no one has a good word to say but I thought I would see for myself and yep totally agree didn’t give me the time of day. So took my business to Alex.

28 May 2026
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Reply from Lings - Triumph Essex

Hi Tony, thank you for taking the time to share your honest experience with us. First and foremost, a massive congratulations on your new Street Triple 765 Moto2 Edition—that is an absolute weapon of a bike!

We are thrilled to hear that Alex at our Great Dunmow branch looked after you so well from start to finish. He really embodies the standard of customer care we aim for, and we’ll be sure to pass your fantastic feedback along to him.

On the other hand, we want to thank you for your feedback regarding our Ipswich branch. We are genuinely sorry to hear that your experience there didn't meet expectations. Please rest assured that we take comments like this very seriously; your feedback has been taken on board and will be reviewed internally with the team at Suffolk Triumph to ensure we are delivering the high level of service our riders deserve.

Thank you again for choosing to do business with Alex and the team at Great Dunmow. Enjoy that incredible machine, ride safe, and we look forward to seeing you back in Dunmow!

Rated 5 out of 5 stars

New Triumph Speed 400

Alex took care of me and my new Triumph Speed 400. Great, friendly efficient service. Thank you

22 May 2026
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Reply from Lings - Triumph Essex

Congratulations on your new Triumph Speed 400! Thank you so much for taking the time to leave such a kind review. We are thrilled to hear that Alex provided you with friendly and efficient service throughout the process. We'll make sure he gets your thank you!

Enjoy the new ride, and we look forward to seeing you at Lings Triumph Essex again in the future.

Rated 5 out of 5 stars

First service is parts only

First service on my scramble,had a space when I needed it all very easy 👍

7 May 2026
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Reply from Lings - Triumph Essex

Thanks for the awesome review, Malcolm! We're glad we could squeeze your Scrambler 1200 X in right when you needed it. Enjoy the ride now that that first service is out of the way! 👍

Rated 5 out of 5 stars

Christian

I dealt with Christian who was so helpful and i never thought for one minute that I would be buying a new motorcycle from 260 miles away without seeing it but from enquiring about the bike to receiving it was 2 days. I am thrilled with the bike and the service I received from Lings and also I would like to thank the driver who delivered the bike as he was a star, thanks all at lings from Jeff Manning

19 May 2026
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Reply from Lings - Triumph Essex

Hi Jeff,

Thank you so much for the fantastic review!

Buying a new bike sight unseen from 260 miles away is a huge leap of faith, so it means the world to us that you trusted Christian and the team to make it happen. We are thrilled we could get your new Speed 400 delivered to your doorstep just two days after your initial enquiry!

I’ll be sure to pass your kind words on to Christian, and to our delivery driver for being a star on the road.

Enjoy every mile on that incredible Speed 400, and welcome to the Lings family!

Rated 5 out of 5 stars

A friendly and professional service ...

A friendly and professional service by Jonathon Palmer (manager)at Lings Triumph Essex.

23 April 2026
Lings - Triumph Essex logo

Reply from Lings - Triumph Essex

Thank you for taking the time to leave us such a kind review!

We are delighted to hear that you experienced a friendly and professional service at our Essex branch. I will be sure to pass your thanks along to Jonathon and the rest of the team; they work hard to make sure every customer feels welcome, regardless of which brand they choose.

The Royal Enfield HNTR 350 is a fantastic, stylish choice for hitting the road, we’re sure you’re going to have a brilliant time on it.

Enjoy the new ride, and we look forward to seeing you again soon!

Rated 2 out of 5 stars

Purchased a Triumph speed twin on the…

Purchased a Triumph speed twin on the 18 April. Christian from start to finish was very helpful. Made the process easy. Contacted a few later as there was an issue with the display not holding the dates and the service light keeps coming on when it shouldnt. Contacted Cristian a few times he always got back to me straight away and said his manager would contact me to sort the issue out. I live 2.5h away so i cant pop in. Still waiting and still being told i will be contacted. Dissapointed with lack of customer care. Wont recommend or be back.

18 April 2026
Unprompted review
Rated 4 out of 5 stars

The salesman Christian was very helpful…

The salesman Christian was very helpful and efficient.

7 May 2026
Lings - Triumph Essex logo

Reply from Lings - Triumph Essex

Thank you for the great feedback, Clint! We’re pleased to hear Christian made the process smooth, helpful and efficient for you. Enjoy every ride on your awesome new Triumph Street Triple 765 RX, and thanks again for choosing Lings Essex Triumph!

Rated 5 out of 5 stars

Fabulous service

Fabulous service, help me out in my hour of need.
Very impressed with Ashley’s personal service.
Highly recommend

Tim

27 April 2026
Unprompted review
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Reply from Lings - Triumph Essex

Hi Tim,

Thank you for the fantastic 5-star review! We’re really pleased we could help when you needed it most – that’s exactly what we’re here for.

Ashley will be delighted to hear your kind words, and we’ll be sure to pass them on.

Rated 5 out of 5 stars

Johnathan at Dunmow was extremely…

Johnathan at Dunmow was extremely helpful and patient whilst accommodating my indecisions about going for a new bike or one a few months old. He allowed me a test ride and then went out of his way to organise the delivery of the bike I chose from Norwich in double quick time. I was able to collect it a couple of days later and am very pleased with it.

15 April 2026
Lings - Triumph Essex logo

Reply from Lings - Triumph Essex

Hi Bob,

Thank you for the fantastic review! It’s great to hear Johnathan looked after you so well — we know choosing the right bike isn’t always an easy decision, so we’re glad he could give you the time and support you needed.

Delighted we could get everything turned around quickly and have your Trident 660 Triple Tribute ready for collection in no time. An awesome choice of bike — we’re sure you’ll love every ride!

Thanks again for choosing Lings, and enjoy the new machine.

Rated 5 out of 5 stars

5 star customer service from Jonathan…

5 star customer service from Jonathan and his team, special thanks to Christian Clark for his above and beyond customer service, back in March I decided I wanted a Triumph Tiger rally pro, I shortlisted it was the 1200 I was after and after offering Triumph Oxford a very reasonable offer for a 2024 1200 that was declined I contacted Lings and after some negotiations they sold me a 2024 1200 Rally Pro Explorer which is quite the machine! I flew into Stansded airport where I was picked up and chauffeured to the Lings Triumph Essex dealership, 5 star customer service - well done Lings!!!

27 March 2026
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Reply from Lings - Triumph Essex

Thank you for such an incredible review, Michael!

We’re absolutely delighted to hear about your experience with the team, and that Jonathan, Christian, and the rest of the crew looked after you so well from start to finish. Going the extra mile, right down to collecting you from the airport, is all part of making sure your journey to the perfect bike is as smooth and enjoyable as possible.

The Triumph Tiger 1200 Rally Explorer is an incredible machine, and we’re thrilled we could help you secure the right one after your search.

Enjoy every mile on your new bike, and thank you again for choosing Lings, we really appreciate your support!

Rated 5 out of 5 stars
Lings - Triumph Essex logo

Reply from Lings - Triumph Essex

Hi Mick,

Thank you for the great feedback! We’re pleased to hear you had a fantastic experience with Christian—he’ll be glad to know his service made a difference.

Enjoy your new Triumph Tiger 900 GT Pro, and we look forward to welcoming you back soon!

Rated 4 out of 5 stars

Excellent experience despite teething problems

Buying a used motorbike was a very smooth easy process, however the broke down the day after due to a faulty fuel gauge, hence losing a star. However, Christian and the delivery team collected and diagnosed the problem on the same day and everything was sorted under the three month warranty. Absolutely love the bike and is running like a beauty now.

28 March 2026
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Reply from Lings - Triumph Essex

Thanks for your review, Jack!

We’re really pleased to hear the whole buying process was smooth and easy, and that the team were able to get everything sorted quickly for you. Christian and the delivery team will be glad to know their efforts made a difference.

Most importantly, it’s great to hear you’re loving the T120 and that it’s now running perfectly – such a fantastic bike to be out on!

If you need anything at all going forward, we’re always here to help. Enjoy the ride and we’ll see you again soon!

Rated 5 out of 5 stars

Ok ish

Ok ish bike shop

25 March 2026
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Reply from Lings - Triumph Essex

Thanks for the 5-star review, Anthony!

We really appreciate your support and are glad you chose us for your new Tiger 900 – an incredible bike.

Enjoy the ride and we’ll see you again soon! 🙌

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