This works well most the time but when people text you things like a video or share a contact with you it cannot be opened which is awkward. Customer service is very responsive which is nice when... See more
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Review summary
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I am unable to text out because that new regulation requiring tax number. I have used my SS number in lieu of a tax number for 40 years with no problem from the IRS. My tax man advised me to conti... See more
Company replied
Once in a while I have to either delete the software and redownload it to my iPad Air 4 and other times reboot the iPad. That because I miss calls and text message. Sometimes I get to see that I got... See more
Company replied
I think the service is really bad at times and people has trouble in hearing you in a phone call- Also would be helpful and great if we were able to share videos on the text message-for some reason I... See more
Company details
Written by the company
Line2 adds a second phone line to your favorite mobile devices. Keep work calls and texts separate from personal ones. Do business on the run.
30-Day Money Back Guarantee
Get started in minutes with no hardware, no complicated setup.
If you cancel within the first 30 days of your subscription.
Contact info
United States
- 888-472-9900
- www.line2.com/resources/contact
- line2.com
2.8
Average
830 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Reply from Line2
Hello Moe - Thank you for your feedback. We sincerely apologize for your recent experience and any frustration it may have caused. We strive to provide high-quality service, and we regret that we did not meet your expectations.
Upon reviewing your recent interaction with our team, we noted that after establishing that the international calling feature was not included in your initial service package, you requested to cancel your account. According to our Terms of Service https://www.line2.com/terms-of-service/accounts, accounts less than 90 days old are not eligible for international call access, as we require a positive payment history of at least 90 days. We appreciate your understanding in this matter and are here to assist you with any further questions or concerns you may have.
It seems the common issue is people…
It seems the common issue is people can't save their recovery address or their emergency address to their account, nor can they seem to transfer phone numbers and use them.
4 January 2026
Reply from Line2
Hello Dark - We’re sorry to hear that you’ve experienced technical difficulties. We’re always happy to help, and in some cases, email may not be the most efficient way to provide support due to potential delays between responses.
We’d love the opportunity to assist you by phone. To make this as easy as possible, we now offer scheduled phone appointments through our Contact Us page. Simply visit the link below and select Set Up Assistance Appointment. You’ll then receive a link to choose a dedicated time to work one-on-one with a member of our team. https://l2up.zendesk.com/hc/en-us/requests/new. We look forward to speaking with you and getting this resolved as quickly as possible. As a reminder, if you are dissatisfied with your new account for any reason, we offer a 30-day money-back guarantee.
Trying to reach someone about my…
Trying to reach someone about my account to no avail. Its not letting me pay online.
31 December 2025
Reply from Line2
Hello Emilie - Thank you for bringing this to our attention, and we are happy that our team was able to reach out and assist with accessing and clearing the payment. Providing exceptional support is something we take pride in!
Inconsistent
Lots of spam calls, a robust filter would help.
Sound and connection stability aren’t consistently reliable
Calls coming in work
Calling out works inconsistently
13 December 2025
Reply from Line2
Hello Tom - Thank you for sharing your feedback regarding the issues you are experiencing with our service. We appreciate your insights, as they are invaluable in helping us improve our offerings. We understand that you are receiving a significant number of spam calls and that a more robust filtering system would be beneficial. Additionally, we acknowledge your concerns regarding sound quality and connection stability, as well as the inconsistent performance of outgoing calls. Please submit a request at this link https://line2.zendesk.com/hc/en-us/requests/new and include code TP1626OS in your message so we can prioritize your case and arrange outreach promptly.
I wanted to reset my password
I wanted to reset my password. They sent me a reset link which expired before I used it. I requested another reset link and so far one has not been received by me.
30 December 2025
Reply from Line2
Hello Adam - Thank you for reaching out regarding your password reset issue. We apologize for the inconvenience you have experienced with the expired reset link and the delay in receiving a new one. We have sent a new password reset link to your registered email address promptly. Please check your inbox, including your spam or junk folder, for the email.
This company is a complete fraud
This company is a complete fraud. They have been taking my money for over 15 years and they have sucked me dry.
29 December 2025
Unprompted review
Reply from Line2
Hello Sandhya Nagabhushan - Thank you for sharing your concerns. We’re genuinely sorry to hear how frustrated and disappointed you’re feeling. We take feedback like this very seriously and want to help. We would like the opportunity to better understand what has led you to feel this way and to review your account in detail. We will do our best to ensure everything has been handled correctly and transparently. Please reply to the Trustpilot request for more information so we can contact you offline.
The only way you will ever get a better…
The only way you will ever get a better deal on your car
28 December 2025
Unprompted review
Reply from Line2
Hello Kr Deschambeault - Thank you for the great feedback! We're glad to hear you had a great experience. Providing great service is always our priority.
Reply from Line2
Hello SteveB - Thank you for your great feedback. We're glad to hear that the issue has been resolved. If you have any further questions or need assistance in the future, please feel free to reach out. Your satisfaction is important to us.
Reply from Line2
Hello Harry Batth - Thank you for your feedback! We're glad to hear that you find Line 2 easy to use. Your suggestion regarding the integration of AI features is valuable, and we appreciate your input as we continually strive to enhance our services.
Best believe bro 💯 and time
Yes we are the only company on top right now
21 December 2025
Unprompted review
Reply from Line2
Hey Brian Watson - Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience. Providing exceptional service is our highest priority.
Communications is very poor
Communications is very poor. I was never told the problem I was having was resolved. I love the Line2 App but customer support and communications needs work.
26 November 2025
Reply from Line2
Hello Mark - Thank you for your candid feedback regarding your experience with our customer support. We sincerely apologize for the lack of communication and any frustration this may have caused you. We're glad to hear that you love the Line2 app, and we appreciate your understanding as we work to improve our support services. Your insights are invaluable, and we will ensure that your concerns are addressed with our team to enhance our communication processes moving forward.
Line 2 has just made life easier by…
Line 2 has just made life easier by separating business from personal all on the same phone. The transcribed voicemail is also a plus when in places that you cannot take an audible message.
25 November 2025
Reply from Line2
Hello Richard - Thank you for sharing your feedback! We're glad to hear that it has made managing your business and personal communications easier. The ability to separate these aspects on the same device is indeed a valuable feature, and we agree that the transcribed voicemail functionality is incredibly helpful in situations where taking a call isn’t possible. We always appreciate hearing from our users!
Can’t Hear Callers
I get calls on Line2 but when I answer, I cannot hear the caller. I’ve done all the service email tell me but to no avail.
12 December 2025
Reply from Line2
Hello Christy - Thank you for taking the time to leave your review. We're sorry you have had persistent issues with hearing the caller for inbound calls. We completely understand how frustrating this may be. Our technical support team would like the opportunity to troubleshoot these issues. Please review your emails with the ticket number (1399485) and reply so that we can arrange a time to connect with you via phone.
There are many good qualities that I…
There are many good qualities that I appreciate, but the deficits create an overall poor experience. Three stand out. First, the sound quality on calls leaves much to be desired. Many times I've had to end a call because someone could not hear me clearly enough. I depend on these calls for my business, so this is a critical shortcoming. Second, the length of text messages is truncated making it necessary, when leaving more detailed messages, to break them into several parts. An unnecessary consumption of time in a busy day. Lastly, unlike mainline services (AT&T, T Mobile, etc), text messages are deleted after a period of time. In my work it is necessary to retrieve a string of correspondence that may go back two or three years. Conclusion: I will probably be closing my account in the coming year and just pay the additional cost for a mainline service in order to avoid dealing with the above mentioned problems.
12 December 2025
Reply from Line2
Hello Invictus Psychological - Thank you for taking the time to share your detailed feedback. We sincerely apologize for the call quality issues you have encountered, and we understand how disruptive it can be when calls are unclear or need to be ended prematurely. Various factors can impact call quality, including network connection, data availability, or temporary technical issues. Regarding the truncation of text message length, we acknowledge that this is not unique to eVoice and can be typical when using VoIP or virtual service providers, as these services operate differently from traditional mobile carriers. Concerning message retention, we recognize that our current text message storage policies differ from those of some major carriers. We understand that long-term access to message history is critical for professional recordkeeping, and many of our business customers have opted to download their messaging history for retention purposes. While we regret to hear that you may be considering closing your account, we truly appreciate the opportunity you have given us and the candid feedback you have provided. We would welcome the chance to troubleshoot the call quality issues you have experienced and explore potential solutions before you make a final decision. Please submit a request at this link https://line2.zendesk.com/hc/en-us/requests/new and include code TP1216OS in your message so we can prioritize your case and arrange outreach promptly.
Customer Support
20 November 2025
Reply from Line2
Hello A.D. Selders - Thank you for the great feedback! We're thrilled you had a positive experience. Delivering excellent service is always our top priority.
The representative was kind and…
The representative was kind and accommodating in assisting me.
23 November 2025
Reply from Line2
Hello Abdus-Shaheed Azeez - Thank you for your feedback. We are pleased to hear that our representative was kind and accommodating in assisting you. Providing excellent customer service is our priority, and your satisfaction is important to us. If you have any further questions or need additional assistance, please do not hesitate to reach out.
Joke inconvenient, ineffective iPhone app
Lol, this company. They may mean well, but their iPhone app SUCKS. It is totally unreliable. Just about every other time I go to use it to make a call, it it comes back with a message saying "Could not connect to server". It says this even though I am correctly logged into my account. It just will not complete the call. Whenever this happens, I have found the only "fix" (if you can't even call it that) is to delete the app, reinstall it, and log back in again - IF I can log back in again. When I try to do that, it almost always says, "Check your login information and try again". This, even though I KNOW I am using the correct username and passcode. This problem goes on far too often, probably every other time I try to use the app. I'm sick and tired of it.
8 December 2025
Unprompted review
Reply from Line2
Hello Robert M. - Thank you for taking the time to share your feedback, and I’m truly sorry for the frustration you’ve experienced. This is absolutely not the level of reliability we want for our users, and we understand how disruptive it is to depend on an app that doesn’t consistently work as expected.
If you're willing, please reach out to our support team via https://www.line2.com/resources/contact/ and include the code AP121PD in your message. This will help us quickly locate and prioritize your request.
Thank you for your patience. Your feedback helps us improve, and we’re committed to getting this resolved for you.
This time someone actually picked up…
This time someone actually picked up the phone and helped me solve my problem. In the past no one would ever answer the phone.
4 December 2025
Reply from Line2
Hello PIERCE/DARRICK MICHAEL - Thank you for your feedback. We are pleased to hear that your recent experience was positive and that you received the assistance you needed. We strive to improve our service and ensure that our customers feel supported. Your comments are invaluable in helping us achieve this goal. Should you have any further questions or require additional assistance, please do not hesitate to reach out.
I am unable to text out because that…
I am unable to text out because that new regulation requiring tax number. I have used my SS number in lieu of a tax number for 40 years with no problem from the IRS. My tax man advised me to continue using it and not complicate things with the IRS. There seems to be no valid reason to do so. I feel I should be able to continue to use my SS number, And since I can no longer send text out I should pay a discounted rate for the service.
4 December 2025
Unprompted review
Reply from Line2
Hello Greg Fayton - We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. The registration requirement for sending business SMS is part of the nationwide 10DLC regulations that apply to all VoIP providers https://try.line2.com/10dlc-faq/. Our 10 DLC support team is always ready to assist with completing the process, as we prioritize our customers' needs. We’d love the chance to make things right. If you’d like to speak with a specialist, please submit a request at this link https://line2.zendesk.com/hc/en-us/requests/new and include code TP124OS in your message so we can prioritize your case and arrange outreach promptly.
Situation got handled quickly.
10 November 2025
Reply from Line2
Hello Ray - Thank you for your feedback. We are glad to hear that the situation was resolved promptly. If you have any further questions or require assistance in the future, please do not hesitate to reach out. Your satisfaction is our priority.
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