Lindt Chocolate UK Reviews 5,660

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 4,735 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently express their love for the products, often describing the chocolate as delicious, divine, and the best they've ever had, with many appreciating the wide selection and various flavors available. The ordering process is frequently highlighted as easy and straightforward, and the delivery service is praised for being quick, efficient, and well-communicated, with items arriving safely and beautifully packaged. However, some people mentioned issues with their orders, including missing items, receiving incorrect products, or damaged packaging and contents upon arrival. A few other people also felt that the website was problematic, making it difficult to place orders, and some were dissatisfied with customer service responses regarding these issues.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the unbeatable quality, delicious... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick delivery times and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the deliciousness and taste of the... See more

Order

People report ambiguous experiences with order, with many finding the online ordering process easy and... See more

Service

Consumers find service to be positive, with many reviewers highlighting the ease of ordering and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The chocolate was so nice wrapped with proper attention so it would arrive safely. We have introduced a friend to Lindt, he wants to lose weight, he loves his chocolate therefore the dark chocolate bu... See more

Rated 5 out of 5 stars

Being able to buy online and have it shipped to them directly is really useful. I only wish they had more than just their bon bons available to select for the gift boxes, it would be great to be a... See more

Rated 5 out of 5 stars

Delivered my order in an efficient manner. All in pristine condition in a lovely long box. No waste of unnecessary packaging, just the right fit for the protection of the contents. Much appreciated, T... See more

Rated 5 out of 5 stars

Great service, really easy to order and choose which chocolates. I used the next day delivery and the communication on dispatch and delivery were really good. The chocolates were a gift and the recipi... See more


Company details

Written by the company

Since 1845, Lindt has been dedicated to producing the finest chocolates and the recipes created by the Lindt Master Chocolatiers are of the highest quality to delight your taste buds. Whether it is the perfect gift for any occasion, or a blissful treat just for you, Lindt Chocolate is always made with the finest ingredients with passion and love. Lindt is one of the few “bean-to-bar” chocolate makers in the world. We take on responsibility from the selection of cocoa beans right through to the finished product. Discover a world of pure indulgence and delight with our brands such as Lindt LINDOR, Lindt EXCELLENCE and Lindt GOLD BUNNY.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely selection of chocolates…

Lovely selection of chocolates delivered fast in time for our party.

9 May 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We're so glad the chocolates were a lovely selection and delivered fast for your party.

Rated 5 out of 5 stars

Top Quality Chocolates

Lindt chocolates are top quality and a choice of fillings. They were delivered when expected. Thje ordering was simple and straightforward.

10 May 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

Thank you for your wonderful feedback! We are so pleased to hear you enjoyed our chocolates and found the ordering process simple.

Rated 5 out of 5 stars

Well packaged absolutely delicious…

Well packaged absolutely delicious products from my favourite chocolate makers
I bought a selection of items for gifts but mainly for me
The Sakura chocolates are wonderful… I got 3 boxes!

17 May 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We are so glad you enjoyed our chocolates, especially the Sakura! Thank you for your wonderful feedback.

Rated 1 out of 5 stars

I have raised a request from my side

I have raised a request from my side. I didn’t receive my chocolates because im not there during the delivery day. But still I didn’t get any refund

14 May 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

Thank you for your feedback - we are sorry to hear that your experience didn't live up to our high standards. We understand our customer service team has been in touch with you to resolve the matter. If you need any further assistance, please contact us via our contact page at www.lindt.co.uk/contact-us and we will be happy to assist you. Thanks again, Lindt UK

Rated 5 out of 5 stars

Fabulous service

Fabulous service. Always reliable

27 March 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We are so pleased to hear this. Thank you for your kind words and positive feedback.

Rated 5 out of 5 stars

Brilliant idea

Brilliant idea! Bought a tin of hand picked favourites for my daughter’s birthday.

15 May 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We are so glad your daughter enjoyed her birthday gift! Thank you for your kind words.

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery

15 May 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We are so pleased to hear this. Thank you for your kind words and positive feedback.

Rated 5 out of 5 stars

Great choice and plenty of favourites.

Great choice and plenty of favourites.
The chocolates arrived on time and were well packed to avoid damage.

15 May 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We are so pleased you enjoyed our selection and that your chocolates arrived safely and on time.

Rated 5 out of 5 stars

Lindt is my absolute favourite…

Lindt is my absolute favourite chocolate. I ordered online and delivery was quick and the presentation was beautiful. The chocolate was divine, as always.

12 May 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We are so pleased to hear that you enjoyed our chocolate and that the delivery and presentation met your expectations.

Rated 5 out of 5 stars

Great chocolates

Great chocolates, easy to order and properly packed to arrive in tip top condition

11 May 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We appreciate your feedback! We're so glad you enjoyed our chocolates and found ordering easy.

Rated 2 out of 5 stars

Chocolates were a success for the…

Chocolates were a success for the friend I bought them for but the website kept emptying my basket, and then despite multiple tries just crashed every time I tried to add the gift message. I gave up in the end (and am assuming my friend got the invoice for their gift) then emailed them and called customer services. I was on hold for so long I gave up, though did find a way to leave a message on calling back for the third time. No one ever got back to me by phone or email. Chocolate fine. Customer experience frustrating and poor.

14 May 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We appreciate you sharing your feedback regarding your recent experience. We are truly sorry to hear about the difficulties you encountered with our website and the challenges in reaching our customer service team. We are actively investigating these issues to prevent similar occurrences.

Rated 5 out of 5 stars

Amazing product.

It is easy to order on line, service is very good, arrived on time and the chocolate is delicious. One of the best bits is they are lots of flavours to choose from.xx

11 May 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We are so pleased to hear you enjoyed the variety of flavors and found our online ordering and delivery service excellent. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

What isn't there to love about lindt…

What isn't there to love about lindt chocolate..got a great 70%of Eastern goodies and members discount on the milk chocolate bars 😋

14 May 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We're so happy you enjoyed our chocolate and found some great goodies! We appreciate your kind words.

Rated 5 out of 5 stars

Good site

Good site, easy to use generally excellent

11 May 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We are so glad you found our site easy to use. Thank you for your excellent feedback!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look