Lindt Chocolate UK Reviews 5,658

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 4,719 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often describing the chocolates as delicious and the best they've ever had, with a wide variety of flavors and choices available. The delivery service is frequently highlighted for being prompt, well-packaged, and arriving in great condition, ensuring the contents are protected during transit. However, some people mentioned issues with the online ordering system, finding it confusing or experiencing problems with missing items, incorrect orders, or damaged products upon arrival. There were also instances where customers paid extra for faster delivery but did not receive the expedited service, leading to dissatisfaction with the overall service experience.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the immense choices, beautiful... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the products as "superb,"... See more

Order

People report ambiguous experiences with order, with many finding the online ordering process easy and... See more

Service

Reviewers mention positive feedback about service, with many describing it as excellent, superb, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lovely chocolate but normal price is too expensive, Ordered online to get special offer ,great price but terrible website. Packaging and delivery were excellent.

Company replied

Rated 5 out of 5 stars

As someone who buys 200g boxes of single flavour Lindt balls I decided to try a mix and match tin as retirement present to myself. The choices are immense and the flavours beautiful, especially the t... See more

Rated 5 out of 5 stars

Well packaged absolutely delicious products from my favourite chocolate makers I bought a selection of items for gifts but mainly for me The Sakura chocolates are wonderful… I got 3 boxes!

Company replied

Rated 5 out of 5 stars

L-o-v-e Lindt Chocolates. Without hesitation, I would say that they are my favourites for both, myself and to offer as an extended 'thank-you'. However, as a senior citizen, I found their On-line Or... See more


Company details

Written by the company

Since 1845, Lindt has been dedicated to producing the finest chocolates and the recipes created by the Lindt Master Chocolatiers are of the highest quality to delight your taste buds. Whether it is the perfect gift for any occasion, or a blissful treat just for you, Lindt Chocolate is always made with the finest ingredients with passion and love. Lindt is one of the few “bean-to-bar” chocolate makers in the world. We take on responsibility from the selection of cocoa beans right through to the finished product. Discover a world of pure indulgence and delight with our brands such as Lindt LINDOR, Lindt EXCELLENCE and Lindt GOLD BUNNY.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

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Rated 5 out of 5 stars

Favourite chocolates

Delicious chocolates! It was delivered really fast. Highly recommended!

18 May 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We're so glad you enjoyed our delicious chocolates and fast delivery! Thank you for your kind words.

Rated 5 out of 5 stars

The box was clean and sealed

The box was clean and sealed, it was heavy. The contents were/are in great condition, and wrapped well to protect them in transit. The delivery driver was smiling as she passed me the big heavy box. Nice work with the delivery.

21 May 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We are so glad to hear your order arrived safely and in excellent condition. It's wonderful to know our delivery team provided such a positive experience! Thank you for your kind words.

Rated 5 out of 5 stars

Great product

Great product, shame it’s not available in the shops.
Quick delivery all packaged safely.

18 May 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We're glad you enjoyed our product and the quick delivery! We appreciate your feedback.

Rated 3 out of 5 stars

Chocolate

I’m not sure if the chocolates have arrived as I’ve had no response from the
person who should of received them .

18 May 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

Thank you for your review. I can see from tracking info that this order was delivered on the 20th May.

If you need any further assistance, please contact us via our contact page at www.lindt.co.uk/contact-us and we will be happy to assist you. Thanks again, Lindt UK

Rated 5 out of 5 stars

Excellent

Received correct order, within time stated. Quality excellent.

21 May 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We're so glad you're happy with your order and our quality! Thank you for your kind words.

Rated 5 out of 5 stars

A great thank you gift

The company had an easy ordering site where a huge selection was offered. The selection was made and quickly packaged and delivered as promised. A great service and I will use again.

21 May 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We are so pleased to hear you enjoyed our selection and found the ordering process easy. Thank you for your kind words; we appreciate your feedback.

Rated 1 out of 5 stars

Packaging shocking !

Packaging shocking !! It was for a birthday gift. Won't be gifting it now !

21 May 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We are sorry the packaging was unsatisfactory for a gift. We are addressing this.

Rated 2 out of 5 stars

The order was incomplete

The order was incomplete, items were missing from a pick and mix box, discount offered was laughable.

21 May 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We appreciate you sharing your experience. We are concerned to hear about the missing items and your disappointment with the resolution. If you need any further assistance, please contact us via our contact page at www.lindt.co.uk/contact-us and we will be happy to assist you. Thanks again, Lindt UK

Rated 5 out of 5 stars

Website clear and easy to navigate

Website clear and easy to navigate. It made selection of goods simple and quick. Delivery of parcel was swift and on time plus I was able to track parcel if needed. My parcel was well packed so no damage to my chocolate. Will order again as service was superb very happy my experience

21 May 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We're so pleased to hear you found our website clear and easy to use! It's wonderful that your order arrived swiftly and well-packed. We appreciate your kind words and look forward to your next order.

Rated 5 out of 5 stars

Pick and Mix

Quick and convenient. The pick and mix allows you to try different flavours

21 May 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We're so glad you enjoyed the convenience and variety of our pick and mix! We appreciate your positive feedback.

Rated 4 out of 5 stars

Lovely chocolate but normal price is…

Lovely chocolate but normal price is too expensive,
Ordered online to get special offer ,great price but terrible website.
Packaging and delivery were excellent.

21 May 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We're happy you enjoyed our chocolate and the excellent packaging and delivery. We appreciate your feedback regarding our website and pricing; we are always working to improve.

Rated 5 out of 5 stars

Recommend

Good value, well packaged, quick delivery and good reward scheme

21 May 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We're so glad you appreciated the value, packaging, delivery, and our reward scheme. Thank you!

Rated 5 out of 5 stars

This selection of chocolates was…

This selection of chocolates was exactly what I was looking for! Excellent quality and loved by all the family

13 May 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We're so happy our chocolate selection was exactly what you wanted and that your family loved it! Thank you for your kind words.

Rated 4 out of 5 stars

Everything was great

Everything was great, but the greeting card was missing.

20 May 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We're glad to hear you enjoyed your experience. We apologize for the missing greeting card.

Rated 5 out of 5 stars

Great products

Great products, received everything and it was perfectly packed, with lots of care and attention, with lots of wrapping so they didn't break.

30 April 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We're so glad to hear your products arrived perfectly packed with such care and attention! Thank you for your wonderful feedback.

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