Lime Crime Reviews 61

I ordered online in the sales, and have had a few issues, but Lime Crime customer service have been super quick at sorting them. One parcel went missing with the UK courier, they promptly sent a replacement, one item had been missed when they packed, which they sent out the day after I let them know. Quick response to emails, and fab products :)

I ordered from Lime crime for my daughter. Yes it takes a while but I am overseas and it was quicker than some overseas companies I have used. I rewally liked the colours And they are gifts for my daughters. I risked ordering some more Hoping they get here for christmas. But as i ordered late I am happy even if they do not. I have to date not had an issue from us to uk

On reading the reviews I was doubtful but I am so glad I ordered from lime crime they’ve done amazing! It takes a few weeks to be delivered but what do you expect I’m in the UK and it’s coming all the way from America. But overall very satisfied customer! Lime crime has gone far and beyond. Customer service was great. Tracking was great. Thank you lime crime!

I bought a bunch of lip products last year, but two turned up in significantly different tones than described, and one product had been opened and used, with damaged packaging. I complained and was told to send the products back to a US address for a refund. I did, and watched the parcel tracking leave Australia, and then I waited. And waited. No response from Lime Crime. Then the pandemic happened and bigger problems took over for months. I finally caught up on things last night, realising I still had not received my refund, so I emailed to follow up. Lime Crime replied promptly, to argue that they never knew about a return, that I should have gotten in touch with them earlier, that no parcel arrived, and it was too late for them to refund it. No offer of even a tokenistic credit as an apology. Never again.

I placed an order and received my items in two days! The packaging was amazingly beautiful! Definitely eye catching,
vibrant colors! Cute pink background with red roses and popping green stems!
I ordered the Diamond Dew eyeshadow. which is a beautiful color by the way! I also love the jaziness of the cute bottle it comes in!
My only complaint is, it's not waterproof! Maybe in the future this particular glitter eyeshadow will be made waterproof. No one wants such a beautiful shadow to easily come off on a hot sunny day 😎

Still Waiting almost 8 weeks for order and no one replying to mail. I have mailed but no reply :(

Shipping times are extremely slow. I live in Canada and it’s coming from the USA so I understand that it would not be a fast delivery, but this is crazy. I ordered a product from them on April 22 and apparently it is stuck in California. It is going on two months now and the package has not even made it out of its originating state. Personally I will not be ordering from them again. I have ordered from Fenty Beauty (which came from USA) after ordering from Lime Crime and it came within two weeks, so I am not sure what the issue is.

Wow what a fantastic bunch of customer service staff!! Lately Hermes have been messing me around retuning parcels to senders ect due to “ damage” once I spoke to limecrime on web chat the girl ( Emma ) quickly resent me out a new parcel straight away, absolutely fantastic service, thanks so much x x

I ordered 12 lipsticks and gotten the shade i did not want

Never in my life will I order from them again. It is my first and last time ordering from this company. I wish I could just get my refund. It’s been more than a week and my product still did not arrive.

i had just missed the half price palette sales and i sent them an email asking when did the sale end, they offered to honour me for all the discounts i had missed out on. they werent very clear on their replies however and they did take a while to reply.

I ORDERED TWO LIPSTICKS IN AUGUST 2019. TO DATE NONE RECEIVED. WAS INFORMED BY A PERSON CALLED PAIGE ON OCTOBER 16 2019 THAT MY ORDER WILL BE RE-SHIPPED. TO DATE - NO SHOW.TWO WORDS COME TO MIND - THEFT AND FRAUD!!!!!!!
"RE: Order C1A247F7A8 Has Shipped" - 17 OCTOBER 2019

Maybe I am dleayed, but if you want your business to thrive, then WOW customer service is a MUST.

WHAT'S UP WITH LIMECRIME? IS THEIR BUSINESS ETHIC? ETHICLESS?

Never received my lipsticks. I emailed and requested a refund. Never got the refund either.

I ordered a product of Lime Crime but through a department store. When my lipstick arrived it looked to be safety sealed one side so was confident about the product quality but then when I opened the lipstick itself there was a mark on the lipstick and what looks like a hair of some sorts or a thicker coarser fibre. Don't think I can use this product quiet upset!

I ordered from Lime Crime a few months ago & was impressed with their fast service & amazing product's. I did order 3 units of Unicorn Hair color. The box was packed securely but when I received my order, it looked like USPS had spilled some oily substance on the outside package. I opened up & it had only affected outside box (that's how I assumed it was USPS issue). I did notify Lime Crime of the issue & stated that the product's did arrive in perfect condition. Well,to my surprise Lime Crime shipped out a new order free of charge. I was very happy with their attention they gave my email & how fast they fixed the issue...even though it was not their fault.
Thank you Lime Crime.
PS: when a order is shipped, its the delivery service fault its late and not business fault. I see other reviews are giving less stars because of USPS & Fedex.

It’s been over a month and I still haven’t received my order. It was a waste of money. Don’t order from here. If you email the customer care, they are really nice though and will respond quickly.

I will never order from this website again. Never in my life have I had to wait so long for a package and it still is not here and after messing around with the tracking number for hours because for days it has been saying that my product is still in California, I finally figured it out and found it on FedEx and it's not projected to deliver until June 14 and it is June 3rd. So by the time it gets here, it will have been a month for one single product that I could've just driven to my local Sephora for. Never again. Waste of money.

I don't know why nobody mentions about their slow and expensive shipping? It took 2 weeks to ship from their warehouse in CA to DC. I bought 2 lipsticks, paid $5.95 for shipping which sounds reasonable. I received shipping notification 1 day later, so i thought, yay! But beware they use a forwarding shipping agent which takes a loong time before the item gets to USPS. I wouldn't mentioned "expensive" but if i want my lipstick to be shipped priority, it would have cost me $19 for shipping. Even with priority 2-day, in reality it wouldn't cost more than $8 for 2 lipsticks!!! Please just use regular shipping company or USPS!

Their swatches are heavily edited, as a result you better look online for customer ones because the colour you see on the website most likely isnt the colour you’re going to get. Not to mention that for most of their products they did not use any actual poc model, just a white girl whose skintone they edit from time to time to seem like shes colored. The last time (of many) i ordered from the website, i placed three reviews- two negative and a positive one. They only ever posted the positive one. Velvetines jar rarely come completely filled up, always a little empty.
Pretty sure im forgetting something.
This was my fav brand despite all its bull*hit for a very long time, but i recently come to realize its really not worth it. Give your money to better people.

So after weeks of having my package lost and calling usps to resolve my issue. After phone call after phone call. And being told to contact the company to see if it was their issue on their part. (Knowing it wasn’t) I email them asking for advice . I wait for 5 minutes and the company asks for my address because they want to send me two of the exact products that were lost for free. Y’all they’re customer service is amazing. And I totally recommend buying from Lime Crime.