Do not buy !! Company based in China (not London as their advertising falsely claims) I ordered some sandals they’re made of the cheapest plastic and not worth the money!! When I asked to return I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Admittedly this isn't a review, it's an observation by someone who keeps suddenly seeing this site on Facebook. If it's been established since 2000 how are there only 8 reviews? All left within the la... See more
DO NOT BUY from this company it's a Chinese scam company. Very poor quality product which is falsely adverted I wish I read the reviews first. DO NOT BUY. Items shipped from China and they make retur... See more
Unfortunately managed to be scammed by this company who are not as advertised! Item took a long time to arrive, terrible quality, thin, cheap and when requested to return got offered a 10% refund to k... See more
Company details
Written by the company
Founded by sisters. Inspired by women. Rooted in London. Since 2000, Lilah Mae London has created timeless womenswear with elegant silhouettes, exceptional quality and thoughtful design. Family-founded and women-led, we celebrate 25 years of loyalty, trust and refinement – clothing made to live with you, not just for the season.
Contact info
United Kingdom
- lilah-mae.com
Breach of guidelines
Zero stars if I could
Zero stars if I could! Scam! Item ordered was not received and will not refund!
30 September 2025
Unprompted review
Scam & falsely advertised!
These people are a scam! The quality of these products are horrendous and not even worth £10!!! Please don’t make the mistake I made and buy from them, do your reviews first! They change their name all the time to catch people! I bought this exact jacket and it took forever to get to me, pathetic fabric and zip quality and if you want to send it back you realise it came from china and it’s your cost to send back which is more than the darn jacket itself! Do not buy from them ⚠️
29 September 2025
Unprompted review
Poor quality from China
This is not a London Company the goods are shipped from China and not the same quality as in the photo. The Marietta Jacket is so poor quality and cheap and the sizing is small. The returns are to China at your own cost. Avoid this company
29 September 2025
Unprompted review
Do not use this company
Do not use this company. They are not a family run London based company. Items are sent from China. Bought a coat and when it arrived it was a cheap knock off of the one on the picture.
They wouldn’t let me return for a full refund, originally offered my 10% after complaining g twice more they offered 35% or an item up to the same value. I hat does that tell you.
AVOID!!!
26 September 2025
Unprompted review
Fraudulent company
Received a coat with a broken zipper, tried to ask for refund but the email address is invalid! Fraudulent company! Coat is also terrible, as thin as a bin bag but advertised as warm and cosy! Also saw same item on Shien (cheaper there!) Do not buy from this company!
26 September 2025
Unprompted review
Scam bags never spend your hard earning money. Facebook should do something about it. These Chinese scumbags should be ashamed 🤮
Scam bags never spend your hard earring money
19 September 2025
Unprompted review
Terrible quality winter coat like…
Terrible quality winter coat like tissue paper. Advertised as from London based shop and then only return to London at cost and no guarantee of refund. Really disappointed not like the picture advertised.
23 September 2025
Unprompted review
I can’t review the product as I haven’t…
I can’t review the product as I haven’t received it!! Very poor service and beginning to think it’s a scam!
Order placed on the 7th Sept, shipping email received on 8th and expecting a 3-7 day delivery time.
It’s now the 20th sept and still nothing.
Several emails sent, to the company and no further forwards.
Do not use
I have found the information on the Lilah mae London home page misleading, it appears to indicate the products are Uk manufactured when in fact they are shipped from China! Well according to the shipping information if that is accurate?? Who knows with this company, automated responses to emails, no useful information on missing delivery, no product that was ordered!
20 September 2025
Unprompted review
Expecting this review to not see the light of day
Admittedly this isn't a review, it's an observation by someone who keeps suddenly seeing this site on Facebook. If it's been established since 2000 how are there only 8 reviews? All left within the last 5 days?!! The clothes look nice, the prices are too good to be true and trustpilot confirmed what I suspected.
12 September 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.