I raised a ticket due to my internet not working. It then took several more messages and days, and another ticket being raised to make a complaint for Lila to get back to me. The engineer they sent wa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Arrived when planned , Very polite on arrival, Explained the scope of work required. Very tidy when work was completed. "Cavan the engineer took the time to explain the new workings of the... See more
Company replied
Nikki and Adam attended our house today to upgrade our Internet. They were both brilliant! Explained everything they were going to do and why etc. Really polite, friendly and definitely went above and... See more
Company replied
Hello, Absolutely fantastic service today for a fibre upgrade from Adam & Nikki. They were courteous, wore shoe protection, explained everything clearly and were very very friendly! I would love... See more
Company replied
Company details
Written by the company
At LilaConnect, we deliver BROADBAND DONE BRILLIANTLY! Ultrafast, full-fibre broadband built for real life. No patchy connections. No evening slowdowns. No mid-term price hikes. Just a rock-solid, lightning-fast connection with upload speeds that leave the national average behind.* Our customers stick with LilaConnect because we keep things simple; honest pricing, outstanding service, and broadband that just works. Whether you’re streaming, gaming, working from home, or running a busy household, LilaConnect delivers speed, reliability, and performance you can rely on… every day, every time. That’s Broadband Done Brilliantly! * Ofcom UK Home Broadband Performance Report, March 2023. FAQ: https://lilaconnect.co.uk/faq
Contact info
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Reply from LilaConnect UK
Hi Leon,
we’re really pleased to hear you received great service from Adam and Cavan.
Thanks for sharing your feedback!
Kind regards,
Customer Support Team 💜
Wifi
Brilliant service ADAM + CAVAN were lovely guy helpful polite anything we need to know explained great service thanks
26 March 2026
Unprompted review
Reply from LilaConnect UK
Hi Maria,
Thank you for the brilliant 5‑star review!
We're so pleased to hear Adam and Cavan were helpful, polite, and explained everything clearly. They’ll be delighted with your feedback 😊.
Kind regards,
LilaConnect Customer Support Team 💜
Reply from LilaConnect UK
Hi Abs,
thanks for the 5★ review! ⭐ We’re glad you received great service from Ramesh and Sami.
Kind regards,
Customer Support Team 💜
The engineers Adam and cavan were…
The engineers Adam and cavan were informative, articulated all the necessary work to be carried out, bright & breezy characters,it's a pity he's a Manchester utd fan,,🤣😂😅
26 March 2026
Unprompted review
Reply from LilaConnect UK
Hi Joseph,
We’re really glad to hear that Adam and Cavan kept you fully informed and made the experience such an enjoyable one! It’s great to know their bright and breezy approach stood out — even if we’ll politely overlook the Manchester United comment 😄⚽
We’ll be sure to pass your feedback on to them.
Kind regards,
Customer Support Team 💜
Ramesh and sami was excellent team and…
Ramesh and sami was excellent team and very friendly and clean every after installation
26 March 2026
Unprompted review
Reply from LilaConnect UK
Hi Agnieszka,
Thank you for taking the time to provide this 5★ review! ⭐
We’re delighted to hear that Ramesh and Sami provided a friendly and tidy installation. We’ll be sure to pass on your kind feedback.
Kind regards,
Customer Support Team 💜
This is my second review after nearly…
This is my second review after nearly being a customer for 2 years.
I've since moved on to 2.5Gig service with them and it's been great.
The company is still in my opinion the best internet provider going and I just wish you were all over so others could see what a ISP should look like
26 March 2026
Reply from LilaConnect UK
Hi Mark,
thank you so much for taking the time to leave another 5★ review! ⭐
We really appreciate your loyalty over the past two years, and it’s fantastic to hear you’re enjoying the move to our 2.5Gig service.
Your kind words mean a lot to the whole team, and we’re proud to be your ISP of choice.
Kind regards,
Customer Support Team 💜
Having issues with the router customer…
Having issues with the router customer service were amazing sorted the problem and got a new router delivered within and hour as one of the staff lived close by
Highly recommend
25 March 2026
Unprompted review
Reply from LilaConnect UK
Hi Clint,
Thanks so much for the 5★ review! ⭐
We’re really glad our team could get the router issue sorted quickly and get you back up and running so fast. It’s great to know the customer service experience made a difference.
Thanks again for the recommendation!
Kind regards,
Customer Support Team 💜
Ramesh and sami were very helpful
Ramesh and sami were very helpful, friendly and professional.
The installation was done quickly and the workmanship was very good. They were clean and tidy. I am well pleased. Thank you.
25 March 2026
Unprompted review
Reply from LilaConnect UK
Hi Gerald,
Thank you for the fantastic 5‑star review!
We're really pleased to hear Ramesh and Sami were helpful, friendly, and professional, and that your installation was completed quickly with great workmanship. They’ll be delighted with your feedback 😊.
Kind regards,
LilaConnect Customer Support Team 💜
The engineers Adam luke Ramesh and …
The engineers Adam luke Ramesh and Sammy have come to install the Internet today and was very polite did the job well did it quick and was very respectful would recommend
25 March 2026
Unprompted review
Reply from LilaConnect UK
Hi Liam,
Thank you for the brilliant 5‑star review!
We're really pleased to hear Adam, Luke, Ramesh and Sammy were polite, respectful, and got everything installed quickly.
We really appreciate the recommendation 😊.
Kind regards,
LilaConnect Customer Support Team 💜
Shaun Stoke on Trent
Shaun was great very polite and knowledgeable he fixed my problem straight away
4 February 2026
Unprompted review
Reply from LilaConnect UK
Hi Victoria,
Thank you for the lovely 5‑star review!
We’re really pleased to hear Shaun was polite, knowledgeable, and fixed the issue straight away.
He’ll be delighted with your feedback 😊.
Kind regards,
LilaConnect Customer Support Team 💜
Cable repair
Efficient and prompt service to repair a damaged cable by Shaun S and Carl M.Thankyou very much.
25 March 2026
Unprompted review
Reply from LilaConnect UK
Hi Dee,
Thank you for the wonderful 5‑star review!
We're really pleased to hear Shaun S. and Carl M. repaired your cable quickly and efficiently. We appreciate you taking the time to share your feedback 😊.
Kind regards,
LilaConnect Customer Support Team 💜
Lila connect are a brilliant company
Lila connect are a brilliant company, only ever had one issue where my router stopped working and an the engineer, Shaun Stubbs come and fixed it very quickly, reall nice bloke
18 September 2025
Unprompted review
Reply from LilaConnect UK
Hi Lee,
Thank you for the brilliant 5‑star review!
We're really pleased to hear your service has been great and that Shaun was able to get your router fixed quickly — he’ll be delighted with your feedback 😊.
Kind regards,
LilaConnect Customer Support Team 💜
We never get the speeds we are paying…
We never get the speeds we are paying for, 1000Mbps. It often falls below 600. But the biggest problem is that it often crashes altogether. We try to watch TV but at night and all weekend it freezes, disconnects . We end up watching ordinary Ariel provided TV. Where we live we don't get a good mobile coverage, so we rely on WiFi calling, often we can't use this because there's no WiFi service!
15 March 2026
Reply from LilaConnect UK
Hi Susan,
Sorry you’re experiencing this — you should be getting the full speeds you pay for, and the dropouts aren’t acceptable.
One of our team will reach out to you directly and can investigate your in‑home connectivity across both wired and Wi‑Fi to get this resolved.
Kind regards,
LilaConnect Customer Support Team 💜
Excellent service
The service is reliable and when there was a problem we were informed and advised how long it would take to rectify the problem.
22 March 2026
Reply from LilaConnect UK
Hi Richard,
Thank you for the great 5‑star review!
We’re really pleased to hear you think our service is excellent, your service has been reliable and that our team kept you informed.
Clear updates and quick resolution are exactly what we aim for 😊.
Kind regards,
LilaConnect Customer Support Team 💜
Martins and Marcus were very helpful…
Martins and Marcus were very helpful and brilliant with what they were doing. All set up with no disruption :)
24 March 2026
Unprompted review
Reply from LilaConnect UK
Hi Becs,
Thank you for the brilliant 5‑star review!
We're delighted to hear Martins and Marcus were helpful and got everything set up smoothly with no disruption 😊. We really appreciate you sharing your experience.
Kind regards,
LilaConnect Customer Support Team 💜
Martins and Marcus
Martins and Marcus. Were fantastic they explained everything what they were doing fantastic 2
24 March 2026
Unprompted review
Reply from LilaConnect UK
Hi Lindsey,
Thank you for the brilliant 5‑star review!
We're so glad to hear Martins and Marcus were fantastic and took the time to explain everything clearly. They’ll be delighted with your feedback 😊.
Kind regards,
LilaConnect Customer Support Team 💜
Great service and excellent…
Great service and excellent installation by Cavan and Adam would recommend
23 March 2026
Unprompted review
Reply from LilaConnect UK
Hi Richard,
Thank you for the fantastic 5‑star review! We're really pleased to hear you received great service and that Cavan and Adam delivered an excellent installation. We truly appreciate the recommendation 😊.
Kind regards,
LilaConnect Customer Support Team 💜
I am happy the way have done thier job thanks nikki & luke.
I am happy the way have done thier job. Professional
23 March 2026
Unprompted review
Reply from LilaConnect UK
Hi Wajih,
Thank you for the great 5‑star review! We're really pleased to hear you were happy with the work carried out and found the team professional 😊.
We appreciate you taking the time to share your feedback.
Kind regards,
LilaConnect Customer Support Team 💜
Very reliable and fast full fibre…
Very reliable and fast full fibre internet connection.
19 March 2026
Reply from LilaConnect UK
Hi
Thank you for the fantastic 5‑star review!
We're really pleased to hear you’re enjoying a fast and reliable full‑fibre connection. We appreciate you taking the time to share your experience.
Kind regards,
LilaConnect Customer Support Team 💜
Absolutely fabulous if i could give a…
Absolutely fabulous if i could give a 10/10 i would went above and beyond adam and cavan are brilliant
23 March 2026
Unprompted review
Reply from LilaConnect UK
Hi Toni,
Thank you for the amazing 5‑star review! We're thrilled to hear Adam and Cavan went above and beyond — they’ll be so pleased with your feedback.
We really appreciate you taking the time to share this.
Kind regards,
LilaConnect Customer Support Team 💜
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