Reported an issue with my broadband at 3:30pm on Thursday, by 10am the following day the engineers came and resolved the issue. The engineers (Nikki and Keith) were very friendly and polite and I c... See more
Company replied
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Review summary
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Reviews shaping this summary
Arrived when planned , Very polite on arrival, Explained the scope of work required. Very tidy when work was completed. "Cavan the engineer took the time to explain the new workings of the... See more
Company replied
Hello, Absolutely fantastic service today for a fibre upgrade from Adam & Nikki. They were courteous, wore shoe protection, explained everything clearly and were very very friendly! I would love... See more
Company replied
Had a few teething problems with WiFi connectivity, ad had to contact customer support. Problems happen, but the level of customer service that is received defines how good a business is. The customer... See more
Company replied
Company details
Written by the company
At LilaConnect, we deliver BROADBAND DONE BRILLIANTLY! Ultrafast, full-fibre broadband built for real life. No patchy connections. No evening slowdowns. No mid-term price hikes. Just a rock-solid, lightning-fast connection with upload speeds that leave the national average behind.* Our customers stick with LilaConnect because we keep things simple; honest pricing, outstanding service, and broadband that just works. Whether you’re streaming, gaming, working from home, or running a busy household, LilaConnect delivers speed, reliability, and performance you can rely on… every day, every time. That’s Broadband Done Brilliantly! * Ofcom UK Home Broadband Performance Report, March 2023. FAQ: https://lilaconnect.co.uk/faq
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4.4
Excellent
2K reviews
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Replied to 97% of negative reviews
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arrived early sorted in no time
Shaun.s arrived early very friendly and polite, sorted my board band problem in no time. Thanks.
20 March 2026
Unprompted review
Reply from LilaConnect UK
Hi Lisa,
Thank you for the lovely 5‑star review!
We’re so pleased to hear Shaun S. arrived early, was friendly and polite, and got your broadband issue sorted quickly.
We really appreciate you taking the time to share your experience.
Kind regards,
LilaConnect Customer Support Team 💜
From my initial call to installation…
From my initial call to installation and the refer a friend was simple and hassle free. When it was installed the connection has been brilliant with only one night of interruptions.
8 March 2026
Reply from LilaConnect UK
Hi Nick,
Thank you for the great 5‑star review!
We're really pleased to hear your journey — from first call to installation — was simple and hassle‑free, and that your connection has been brilliant since.
We appreciate you sharing your experience with us.
Kind regards,
LilaConnect Customer Support Team 💜
First class emergency aftercare.
Well, when your broadband goes down, that's a thing, and is what happened to me with my usually reliable Lila service. When that happens, the aftercare service becomes the most important thing, and Lila's excellent engineers Shawn and Keith got to me almost 24 hours ahead of schedule and had everything up and running again in about an hour (problem was a physical one at the cabinet caused by a third party). This is what you want ie when you're down, you want your broadband emergency service to be right there and they were .
19 March 2026
Unprompted review
Reply from LilaConnect UK
Hi David,
Thank you for your fantastic 5‑star review!
We’re really glad to hear that Shawn and Keith reached you ahead of schedule and got everything restored so quickly. Even when unexpected third‑party issues occur, our goal is exactly what you described — to be there fast and get you back online with minimal disruption.
We really appreciate you taking the time to share your experience.
Kind regards,
LilaConnect Customer Support Team 💜
My broadband was fitted by Luke
My broadband was fitted by Luke, everything perfect. No complaints
20 March 2026
Unprompted review
Reply from LilaConnect UK
Hi Rijo,
Thank you for the brilliant 5‑star review!
We’re really pleased to hear everything went perfectly with your installation and that Luke provided a faultless service.
We truly appreciate you taking the time to share your feedback.
Kind regards,
LilaConnect Customer Support Team 💜
Lila connect fitting
I had Lila fitted at my property by Shaun S, everything went perfect, no issues and all done with all mess cleaned that he made, extremely professional and a credit to the company.
19 September 2025
Unprompted review
Reply from LilaConnect UK
Hi Selim,
Thank you for the fantastic 5‑star review!
We’re delighted to hear Shaun S. provided a smooth, professional installation and left everything clean and tidy.
He’ll be thrilled with your feedback — he’s a real credit to the team.
Kind regards,
LilaConnect Customer Support Team 💜
Great service from Cavan and Adam
Great service from Cavan and Adam. Arrived on time and were very professional. Overall I was very impressed.
So far so good
19 March 2026
Unprompted review
Reply from LilaConnect UK
Hi Rino,
Thank you for the brilliant 5‑star review!
We’re really pleased to hear Cavan and Adam arrived on time, provided professional service, and left you feeling impressed. We’re glad everything is running smoothly so far.
Kind regards,
LilaConnect Customer Support Team 💜
Shaun.s was amazing found and fixed the…
Shaun.s was amazing found and fixed the problem with my WiFi straight away and he is a very nice guy
19 March 2026
Unprompted review
Reply from LilaConnect UK
Hi Kyle,
Thank you for the fantastic 5‑star review!
We’re really pleased to hear Shaun S. found the issue quickly and got your Wi‑Fi back up and running — and that he made a great impression too. We really appreciate your feedback!
Kind regards,
LilaConnect Customer Support Team 💜
Shaun. S
Shaun. S came out to repair my fibre cable. Was very polite and efficient. Already recommended lila to family as this has been the only issue I have had within 18 months and he quickly sorted it within my availability.
19 March 2026
Unprompted review
Reply from LilaConnect UK
Hi Tammy,
Thank you for the lovely 5‑star review!
We’re so pleased to hear Shaun S. was polite, efficient, and got your fibre repaired quickly.
We really appreciate your recommendation — it means a lot to us.
Kind regards,
LilaConnect Customer Support Team 💜
Reply from LilaConnect UK
Hi Jason,
Thank you for the brilliant 5‑star review! We're delighted to hear Cavan and Adam provided excellent service.
We really appreciate you taking the time to share your feedback.
Kind regards,
LilaConnect Customer Support Team 💜
Reply from LilaConnect UK
Hi,
Thank you for the 5‑star review 🌟
We’re glad to hear the Cavan's service was polite, quick, and even brought a bit of humour along the way.
Kind regards,
Customer Support Team 💜
Reply from LilaConnect UK
Hi Leyton,
Thank you for the 5‑star review 🌟
We’re really pleased to hear Cavan was polite, pleasant, and got the job done quickly — we’ll be sure to pass your feedback on.
Kind regards,
Customer Support Team 💜
Reply from LilaConnect UK
Hi Rihane,
Thank you for the lovely 5‑star review 🌟
We’re really pleased to hear Cavan was polite, did amazing work, and brought some fun along with it — we’ll be sure to pass this on to him!
Kind regards,
LilaConnect Customer Support Team 💜
Great work Shaun S and Marcus R
We lost our internet due to what appears to be vandalism. Wasn’t long before we had a visit from their engineers who soon had us up and surfing again. Many thanks to Marcus R and Shaun S for a great job. Very polite and professional team 👍👍
18 March 2026
Unprompted review
Reply from LilaConnect UK
Hi,
Thank you for the brilliant 5‑star review!
We’re really pleased Shaun S. and Marcus R. got you back online quickly after the vandalism. Great to hear you found them polite, professional, and helpful throughout.
We truly appreciate you taking the time to share this.
Kind regards,
LilaConnect Customer Support Team 💜
Fantastic Customer service Skills
Fantastic Customer service Skills
Very warm greeting, Quick brief of what needed to be done, Got on with the Job & services were quickly restored
Thanks Lads
Shaun S & Marcus R
18 March 2026
Unprompted review
Reply from LilaConnect UK
Hi Samantha,
Thank you for your fantastic 5‑star review! We’re so glad to hear that Shaun S. and Marcus R. gave you such a warm, professional service and got everything back up and running quickly.
We really appreciate you taking the time to share your experience.
Kind regards,
LilaConnect Customer Support Team 💜
Fantastic service from shaun.s & Marcus…
Fantastic service from shaun.s & Marcus R. Who had our Internet up back and running and my grandparents in the area shortly after the box was vandalised in our area. Can't fault them, profesional & friendly and our little one is happy that he can watch 'Danny Go' again (as are we). thanks both and to the engineer who came out the previous day who investigated the issue.
18 March 2026
Unprompted review
Reply from LilaConnect UK
Hi Lyndsey,
Thank you for your wonderful 5‑star review! We’re delighted that Shaun S. and Marcus R. got you and your grandparents back online so quickly after the vandalism. It’s great to hear they were friendly, professional, and that Danny Go is back on the screen!
We’ll also pass on your thanks to the engineer who attended the previous day.
Kind regards,
LilaConnect Customer Support Team 💜
Really lovely, helpful staff
Ok, so im a new customer. I had originally put a review reflecting my shock. Since this has been rectified really quickly by Nikki and Keith, who have come out and sorted the issue straight away, Both were really lovely and apologetic, im now left with only good things to say, and really pleased to know this company does care about its customers and their company. Thanks very much Nikki and Keith :)
18 March 2026
Unprompted review
Reply from LilaConnect UK
Hi Tiffany,
I’m really sorry to read this — what you’ve described isn’t acceptable, and I completely understand your concerns, especially with young children at home.
One of our team will be in touch shortly to collect the photo evidence and this will be escalated immediately so we can investigate and rectify as a priority.
Thank you for raising this to our attention and updating your review, we do care and glad you are really pleased Nikki and Keith resolved this promptly.
Kind regards,
LilaConnect Customer Support Team 💜
Shaun S came out to repair our…
Shaun S came out to repair our connection and he was excellent. Shaun was able to explain what he was doing at every step of identifying and fixing the issue which made us feel comfortable and he was really friendly and knowledgeable. Thank you!
16 March 2026
Unprompted review
Reply from LilaConnect UK
Hi Lisa,
Thanks for your 5‑star review! ⭐
We’re really pleased to hear Shaun was able to clearly explain each step while identifying and fixing the issue, and that his friendly, knowledgeable approach helped put you at ease.
We’ll be sure to pass your kind thanks on to him 😊
Kind regards,
LilaConnect Customer Support Team 💜
Excellent service from the guys today
Excellent service from the guys today - Cavan & Adam explained what they were doing etc. Everything left neat and finished off way above my expectations today. Early days yet, but all working perfectly well so far.
17 March 2026
Unprompted review
Reply from LilaConnect UK
Hi Richard,
Thank you for taking time to leave us a 5‑star review! ⭐
We’re pleased to hear Cavan and Adam explained everything clearly, left everything neat, and exceeded your expectations.
It’s great to know the service is working perfectly so far — we’ll be sure to pass your kind words on to our teams 😊
Kind regards,
LilaConnect Customer Support Team 💜
Very good perfect done good job well…
Very good perfect done good job well done/adam and /cavan
17 March 2026
Unprompted review
Reply from LilaConnect UK
Hi Merdan,
Thanks so much for the 5‑star review! ⭐
We’re really pleased to hear everything went perfectly and that Adam and Cavan did a great job.
We’ll be sure to pass on your kind words to them 😊
Kind regards,
LilaConnect Customer Support Team 💜
Great service today from the team.
Great service today from Shaun S that came to fix a fibre that was cut by some road works. I was able to see how the fibre is connected which was really interesting. Pleased they could come out so promptly to fix the problem.
16 March 2026
Unprompted review
Reply from LilaConnect UK
Hi Martin,
Thanks so much for the 5‑star review! ⭐
We’re really pleased to hear Shaun was able to attend so promptly and get everything fixed after the roadworks damage.
It’s great to know he took the time to explain how the fibre is connected too — we’ll be sure to pass on your kind words to him 😊
Kind regards,
LilaConnect Customer Support Team 💜
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