Lack of accountability throughout the end-to-end process .
Good morning,
I purchased a table and a bed headboard from you in Week 40, and at the time of the purchase I was informed that the delivery lead time would be up to 4 weeks. I only received my order yesterday, in Week 50.
When I contacted the sales team, I was told that “the delivery timeline is not your responsibility”, which, from a customer-experience standpoint, significantly reduces the perceived value and is quite disappointing.
Due to the delay and the failure to meet the promised timeline, I had to cancel events at my home and look for temporary solutions. The lack of accountability throughout the end-to-end process has been very frustrating.
I would appreciate if you could look into this matter.
Kind regards,
Laura
Reply from likehome.dk
Thank you for your review.
I have looked into your case in detail, and I can see that your order was a pre-order. At the time of purchase, the expected delivery date was estimated to be around 18 November 2025. The item was shipped from our warehouse on 28 November.
We automatically synchronize expected delivery times directly from our suppliers, and we even add additional buffer days to help ensure we can deliver within the stated timeframes. However, it is not possible for us to predict the exact delivery date for pre-order items, as the goods sometimes need to be transported from a container ship to our supplier in Spain, and afterwards through Europe before arriving at our warehouse in Aalborg. From there, the product must be unpacked and prepared for final delivery to our customers.
I have also reviewed all correspondence. You contacted us many times, and I cannot see that we have attempted to avoid responsibility at any point. We have simply explained where your order was in the process and provided updated delivery information as soon as it became available.
Furthermore, we can see that your order has now been delivered. In your review, you mention that we should look into these matters. We are not entirely sure if there is anything further you would like us to take action on, so if you believe something still requires our attention, please feel free to contact our customer service team.
Lastly, I would like to emphasize that we have absolutely no desire for pre-order delivery times to deviate from the estimates we provide. We invest significant resources to ensure that our delivery dates are as accurate and reliable as possible.
Have a nice day.
