Poor decision by the company
Update to say they finally offered ticket exchange but it took a lot of complaining when instead they should have thought about how their poor decision would impact on their customers and brand reputation and just offered it from the start. It has tainted what I hope will be a lovely experience.
No care for customer safety. There is a severe weather warning in place which you’d think would be covered by their t&c’s for cancellation but they put their money first and stayed open where others such as Marwell put customers first and closed. Will never ever book this again.
Poor customer service and consideration. Im not risking mine and my families lives to see some pretty lights which I’m sure would have been great in that wasn’t the case really disappointed and disgusted.
