lightup.com Reviews 2,829

TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

I would never order from this company again. recently I ordered two t8, type B, 18", LED tubes (bulbs) from them. They were poorly packaged. Even though there was no apparent damage to the box they... See more

Rated 5 out of 5 stars

I ordered a large quantity of led 4ft & 8ft replacement T8 tube lights to update our shop and office space lighting. A number of the 4 ft were shattered upon arrival and after contacting customer... See more

Company replied

Rated 5 out of 5 stars

The personal customer service of this company is outstanding. I cannot say enough good things about their dedication to solving any problems that might occur and ensuring the safe delivery of your pro... See more

Company replied

Rated 5 out of 5 stars

I had purchased ceiling recessed lights before and still work great. This time I purchased a case of 4 led light panels (2ft x4ft). The shipment came with physical damage from UPS. As soon as I alerte... See more

Company replied

Company details

  1. Lighting Store
  2. Furniture Store
  3. Light Bulb Supplier

Information provided by various external sources

Lightup offers thousands of LED lighting products, including bulbs, spots, downlights, T8 and T5 tubes, high bays, low bays, panel lights and more. LED saves you money, save even more with our free shipping and lowest ever prices.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 33% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Beware when ordering from this company

I would never order from this company again. recently I ordered two t8, type B, 18", LED tubes (bulbs) from them. They were poorly packaged. Even though there was no apparent damage to the box they came in, when I opened it I found both bulbs were shattered. I sent pictures multiple times to LightUP, as they requested, trying both jpeg and png formats, but they kept responding that either they couldn't open the files or there were no files attached to the email I sent. I tried many times, and blind-copied myself on the emails I sent them so I could verify the image files had in fact been included, but they continued to ask me to please try again. I've never had this issue before and eventually realized they were simply jerking me around and gave up communicating with them.

15 November 2025
Unprompted review
Rated 1 out of 5 stars

Don’t waste your money

It may have helped some people but first of all it was super hard to use the website to find anything to use to revise, you have to make your own flash cards so not useful for last minute revision. The videos are basically what you learn in school there is no extra helpful information and not really anything much of use. Also in a video she said ‘if you was going to’ which while teaching English is not great. For me this purchase was a complete waste of money I had it for a few weeks and barely used it as I found no use from it. It may be able to help people but it’s information you can find very easily on YouTube, there is nothing special about it please do not give into these tiktok videos saying they went from a 4 to a nine the night before just from using this website, it is very obviously fake and I wish I realised that more, the pressure of exams got to me and I purchased a month of subscription and I really regret it so advice to the next year 11’s or parents of them, you can get more and better for free so do not bother.

18 May 2025
Unprompted review
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Reply from lightup.com

We do apologize, we have tried reaching out requesting order information, however we do not supply Videos for teaching. If you are needing help with lighting please reach out to 800-998-6977

Rated 5 out of 5 stars

The Best of the Best in Online Lighting

The personal customer service of this company is outstanding. I cannot say enough good things about their dedication to solving any problems that might occur and ensuring the safe delivery of your products. They have quality products at some of the best prices you will find anywhere. I highly recommend them to anyone requiring quality LED Lighting solutions. Thank you so much Lightup team.

20 February 2025
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Reply from lightup.com

Thank you for taking the time to leave a review! We are thrilled to hear that our customer service representative was able to clear up and solve the problem you were experiencing.

Your feedback means a lot to us and helps us continue to improve our services.

Rated 5 out of 5 stars

Great price

Great price, fast shipping, well packed items with no (zero) shipping damages. Bulbs worked great as intended. Great seller.

24 February 2025
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Reply from lightup.com

Thank you for your review! We are thrilled to hear that you love the bulbs and that your delivery arrived without any damage. Your satisfaction is our top priority, and we appreciate your kind words.

Rated 5 out of 5 stars

I got what I needed and was delivered…

I got what I needed and was delivered quickly.

17 February 2025
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Reply from lightup.com

Thank you for your feedback! We are happy to hear that your order arrived as expected and in a timely manner. Your satisfaction is our priority, and we appreciate your business.

If you have any further comments or need assistance, please feel free to reach out.

Rated 5 out of 5 stars

Great Customer Service

You got the order right and delivered in a timely manner.

17 February 2025
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Reply from lightup.com

Thank you for your feedback! We are happy to hear that your order arrived as expected and in a timely manner. Your satisfaction is our priority, and we appreciate your business.

If you have any further comments or need assistance, please feel free to reach out.

Rated 5 out of 5 stars

Exactly what I needed

Exactly what I needed. Easy install. Love the options for hue and brightness

12 February 2025
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Reply from lightup.com

Thank you for sharing your feedback. We appreciate your business

Rated 5 out of 5 stars

They had the lights I could not find anywhere

Great experience. I could not find those particular lights anywhere because I had two go out on the front of my home and needed a replacement, so I bought as many as I could.

9 February 2025
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Reply from lightup.com

Thank you for sharing your feedback. We appreciate your business

Rated 5 out of 5 stars

Good products

Good products, shipped fast. Will buy again.

10 January 2025
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Reply from lightup.com

Thank you for sharing your feedback. We appreciate your business

Rated 5 out of 5 stars

High quality product that lives up to…

High quality product that lives up to expectations. While professional installation was needed the product was simple and straightforward enough that no learning curve was necessary.

9 January 2025
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Reply from lightup.com

Thank you for sharing your feedback. We appreciate your business

Rated 5 out of 5 stars

This Company is the best

This Company is the best! I have ordered reliable LED lights since 2016 from them! I have replaced several commercial building worth of lights and still have not had to replace any!

20 January 2025
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Reply from lightup.com

Thank you for sharing your feedback. We appreciate your business

Rated 5 out of 5 stars

I had ordered the wrong power ended…

I had ordered the wrong power ended tubes and they were kind enough to return them and send me what I needed. Good selection, fair price.

20 January 2025
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Reply from lightup.com

Thank you for sharing your feedback. We appreciate your business

Rated 3 out of 5 stars

Your product is great

Your product is great. Your website was not current so what I ordered was discontinued and it cost me more $$$$$ to finish the project and have the lights match.

10 January 2025
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Reply from lightup.com

Thank you for sharing your feedback. I’m sorry to hear about your experience! We understand how frustrating that must have been, and will look into this issue and address internally.

Rated 5 out of 5 stars

Euri lights are Excellent!

Euri lights are very good, excellent actually. I’ve used both the Euris and lightup.com before, and I like to keep several of these lights handy. Lightup ships quickly and these bulbs last a long time. I recommend going with both Lightup and the Euri product.

13 December 2024
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Reply from lightup.com

Thank you for sharing your feedback and appreciate your business

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