Lightspeed HQ Reviews 

Elijah was great help! I appreciated his help!

I had a great experience with this company. The customer service representative was extremely professional, knowledgeable, and kind throughout the entire process. They made setting up my point-of-sale system simple and stress-free. I truly appreciate the level of service and attention to detail. Highly recommended!

I recently made the switch to Lightspeed from Clover and honestly I wish I had done so from day one.

From the moment I came onboard the entire experience has been seamless and professional to say the least. My account manager Emily has also been incredibly welcoming and responsive, Jean-Michel who is my account manager’s manager went above and beyond to make things happen when I needed it most, and Aria from the onboarding team was extremely informative, patient, and easy to work with. Atu who is also a member from their support team who assisted me during setup was also very professional and took the time to walk through everything thoroughly and made sure I understood the system setup process as far as Lightspeed equipment pairing goes. Even their partner processing company 2Accept and their team has been great so far too, especially Ryan who is my account manager at that company.

After communicating with everyone you can just tell this is a well-oiled machine. Everyone I’ve interacted with thus far has thankfully been knowledgeable, patient, and genuinely invested in helping me succeed compared to my poor experience with Clover.

The lightspeed platform itself is just as impressive. After going through training and setup I personally believe it’s clear that Lightspeed is a powerful all-in-one system that’s built for real businesses. Everything feels streamlined, intuitive, and designed with efficiency in mind. Still a lot for me to learn as I only just signed up but I based on what I know so far It has everything I need and more for my business.

To be honest, while preparing to sell my old clover POS system on marketplace I came across a lot of other listings for the same one and it made me laugh and realize I definitely made the right decision switching to Lightspeed. I thought to myself, I can see why.

Nonetheless if anyone ever asks me for a POS recommendation, Lightspeed will always be my answer.

Overall, so far so good and I look forward to being a long-term customer and not looking back.

Over charged , zero customer satisfaction, they’re always trying to rip you off, sales people lies all the time . Not recommended!

Lightspeed once again fails to work out the bugs with updates that do not actually help.

Problems Lightspeed has that would be helpful and time saving to fix, are not fixed. Instead Lightspeed tries new stuff that cause additional issues instead of getting the basics down.

For example, Lightspeed R has some new crap for account and deposits. But the deposited money from customers is not available to use. And error message
"Could not process deposit usage. Please try again."

After many attempts and rebooting, we connected with support. Support wasted more time and then disconnected when I was helping a customer. Support also suggested we call their use number. When I was one forever hold, the lightspeed phone message as to use their online tech support. A real catch 22.
Ultimately after waiting for a long time on the phone, Lightspeed disconnected the call.

With further research I learned lightspeed has a "Major system issue" and that issue was noted 4 hours ago. And the "Major System Issue" is related to our issue.

Lightspeeds support does not know what is going on and did not seem to know that there was an issue that made what we where needing to do impossible.
Could not process deposit usage. Please try again.
is as follows:

Lightspeed Invoicing Customer Deposit Balance Discrepancies Subscribe
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 02, 2026 - 11:45 EDT
Identified - The issue has been identified and a fix is being implemented by reverting the impacted accounts.
Apr 02, 2026 - 11:19 EDT
Investigating - We are currently investigating reports of incorrect customer credit account balances for R-Series merchants who have been onboarded to Lightspeed Invoicing in the past 2 days. Our engineering team is actively working to identify and resolve these imbalances.
Apr 02, 2026 - 09:40 EDT

Yes! Lightspeed is not even able to communicate within their own business let alone actually help their paying customers.

I would never ever suggest anyone get involved with Lightspeed other than to short their stock and actively promote how Lightspeed is not able to perform as they claim.
If like us your stuck with this horrify poorly manage POS do not us there tech support. Go get a cup of coffee and a pen and paper and do things manually and pry Lightspeed figures something out.

There are plenty of other POS programs.
I have several other complaints if someone wants more information.

We have been experiencing more than normal issues with our Lightspeed equipment and technical prcoesses causing loss of sales and frustration for staff. Lightspeed is generally quick to fix it, however it would be better if we didn't have to do with it at all.

I talked to Elijah quite a few times on the phone. Our first conversation he was patient and listened to what I wanted from a POS. He told me about the system and explained features. Answered questions. Each time we talked after I had more questions. He was very knowledgeable and explained the answers. I had talked to 5 other POS companies in the same week and they all thought they knew what I needed. Elijah listened and recommended software. He made the whole process very smooth. I would recommend any one thinking about a new POS to at least talk to Elijah and see what you think.

We’ve had an overall positive experience using Lightspeed for our business operations, particularly with their POS system. However, we’ve encountered an issue with Lightspeed Payments that has been frustrating and remains unresolved.

Our account was approved at a processing rate of 1.75% + $0.10 per transaction. Beginning around August 2024, we noticed our rate had increased to 2.1% + $0.10 without clear communication or supporting documentation.

We brought this to Lightspeed’s attention and, in September 2025, received written confirmation that the rate would be corrected. While we appreciate that acknowledgment, the issue was not corrected fully until March of 2026 after additional requests to correct the rate had to be made. We are still seeking clarity on the cause of the change, as well as reimbursement for the excess fees charged during this period.

Additionally, the inconsistency across our multiple locations—where some accounts remained at the agreed rate while others did not—has added to the confusion.

We value our relationship with Lightspeed and are hopeful this matter can be resolved promptly and transparently. Clear communication and follow-through would go a long way in reinforcing trust.

If this issue is addressed appropriately, we would be happy to update this review accordingly.

Lightspeed Does NOT Protect Its Merchants.

I had a very frustrating and concerning experience with Lightspeed POS.

My business (Roberio Cycling Lab) had multiple transactions that were legitimate, documented, and properly authorized by customers. Despite this, Lightspeed classified them as fraudulent and processed chargebacks without properly reviewing the evidence.

We submitted all documentation proving the transactions were valid, but Lightspeed still reversed the payments. This resulted in direct financial loss to my business.

What is most alarming is how unprotected merchants are on this platform. It feels like the system automatically sides with the customer, even when there is clear proof that the transaction is legitimate.

Customer support was not helpful, and even after opening a ticket (#6001141), no real solution was provided.

If you are a business owner, be very careful when using Lightspeed. You may end up paying the price for fraudulent disputes with no support from the platform.

Very disappointing experience.

Great experience overall.

The whole process was great and efficient. I was able to talk directly to the sales team to get a quote on the software and hardware.

After the purchase everything was set up quickly, I was able to instantly start using the software while waiting for the hardware to come in which only took 2 days to come in.

The onboarding process was 10/10 for sure. Kanwal was great and every meeting we had she would ask questions for me and answer any questions I had. I also emailed her a few times for some pointers and she would reach back out to me very quickly. The hardware was easy to set up and very high quality. Excited to start using LightSpeed starting next week full time. Appreciate all the help from the team!

We signed up with Lightspeed and explained that we would have two distinct groups for onboarding. The remote staff that would run the inventory and purchases. Then once we got the store going we wanted to onboard the first retail employees that would actually work in the store. Now that the store has opened and we have requested onboarding for the retail it has been denied. Even though we had requested that before we even signed up. Not one employee working in the store was given onboarding. Such a small issue of customer service just completely fumbled.

I am with Big City equipment, and we have a lot of really strange little things we need within the system .. and I am learning so I mess up stuff a lot.. lol .. The team is always super helpful in either fixing what I messed up, or helping me figure out the best way to meet the needs I currently have. Would definitely recommend to people in the future

Oliver Hu made my experience with Lightspeed excellent. Oliver listed to my total business scope and then offered a zoom where he specifically highlighted the areas that were most important to me. Oliver is friendly, professional, and very well versed in the system. I also appreciate that I asked a question regarding barcodes and while he did not have the answer immediately he asked for a few moments to source it and came back w every detail I could of wanted on the barcode option. I am very excited for the on-boarding process and hope the employee I work with next is as good as Oliver has been.

this company is doing the best it can.
thanks to Nickson he was able to help me fast with my menu set up.

Beyond extraordinary customer support I went through three different calls all through zebra trying to figure it out all three calls with zebra where followed by them hanging up on me But lightspeed helped and went above and Beyond helping find a compatible model for zebra and was able to help guide me and answer all my questions and concerns both I and my boss are Beyond greatfull for such outstanding support 100/10 will definitely recommend

I have been in the process of finding a new pos system for our business, at first lightspeed seemed like such a good option, but after reading reviews, and talking to other companies I feel otherwise. Very pushy and rude, not a fan of the learning diffrent things about them that they could have told me before.

Although we waited several days for a resolution, Tristan ultimately delivered one of the strongest examples of advocacy and customer service we’ve experienced in nearly five years of operating our business.

Following the devastating impact of the largest Category 5 hurricane in the Western Hemisphere in modern history, our business was severely affected. Tristan approached the situation with a level of humanity and care that we will not forget.

He actively advocated on our behalf and successfully secured a refund for the months during which we were unable to use our license. He went above and beyond to provide meaningful relief at a time when it was most needed.

I've been working with Lightspeed for about 5 years now. Overall I'd say my experience with them has not been very good at all.

Prices: The prices are lower compared to some competitors, but it comes with its pitfalls. Many necessary eCom options are pay-extra-to-use.

Software: The software is easy to use and pleasant on the eye, but for eCom, the quality is poor. It's missing many options which should be a standard in eCommerce. Their focus seems to be on finding a way to charge a person to use a new function instead of fixing and implementing it into their sofware. Besides bugs, we've had many issues with synchronisation between our stores.

Support: The support is very kind, but (on average) extremely unhelpful. Finding workarounds yourself is often a better time spend than talking to support.
We are suppose to have a dedicated account manager too, but he is more abscent and unhelpful that I almost forgot mentioning him.

Conclusion:
In short, Lightspeed is re-active when they should be pro-active. Focusing on quick monetization instead of offering a long-term quality product.

If you're a single restaurant owner and want to use a easy/cheap software service, I could recommend Lightspeed.
If you're a 7 figure eCommerce business like us, I would definitely recommend looking elsewhere, cheaper is not always better.

Nick, make my day. Best customer service.