Reply from Lightspeed Schweiz
Hallo Denis,
Vielen Dank für die nette Bewertung!
Ihr Lightspeed-Team
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
Lightspeed ist eine cloudbasierte Handelsplattform, die von kleinen und mittelständischen Unternehmen in über 100 Ländern der Welt genutzt wird. Mit intelligenten, skalierbaren und zuverlässigen Kassensystemen ist es eine Komplettlösung, die Restaurants und Einzelhändler dabei unterstützt, kanalübergreifend zu verkaufen, den Betrieb zu verwalten, mit Kunden in Kontakt zu treten, Zahlungen zu akzeptieren und ihr Geschäft zu erweitern. Lightspeed mit Hauptsitz in Montreal, Kanada, ist auf über 900 Mitarbeiter angewachsen, mit Niederlassungen in Kanada, USA, Europa und Australien. Lightspeed is a cloud-based trading platform used by small and medium-sized businesses in over 100 countries around the world. With intelligent, scalable and reliable POS systems, it is a complete solution that helps restaurants and retailers sell across channels, manage operations, connect with customers, accept payments, and grow their business. Headquartered in Montreal, Canada, Lightspeed has grown to over 900 employees, with offices in Canada, the United States, Europe and Australia.
Contact info
Switzerland
- +41 22 700 4545
- lightspeedhq.ch
4.3
Excellent
61 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service and follow…
Excellent customer service and follow up. They are always very reactive to any issue you might have.
23 July 2026
Unprompted review
Reply from Lightspeed Schweiz
Hi Farah,
We're so happy to hear that our customer service and responsiveness met your expectations!
We truly appreciate your positive feedback.
All the best,
Your Lightspeed Team
Misleading Pricing – Hidden Charges!
Be very careful before signing up with the Light Speed K-Series MASSE system. At first, they made everything sound great and got me to sign a contract quickly. But after that, it was like a trap. They started charging me for additional services even though I never used them. When I questioned it, they claimed it was part of the agreement – but that was never clearly explained.
This feels like a dishonest way to do business. The system might look good on the surface, but the way they add hidden costs is extremely frustrating. I strongly recommend that new customers read every single line of the contract and get all details in writing. Better yet, look for a more transparent company.
Warning: Once you sign, it’s very hard to get out without paying a lot more than expected.
23 May 2025
Unprompted review
Reply from Lightspeed Schweiz
Hi Harjit,
We’re truly sorry to hear about your recent experience with Lightspeed. Your feedback is incredibly valuable, and we’d appreciate the chance to understand more about your situation so we can address your needs.
Unfortunately, we weren’t able to locate your account in our records. Could you please contact your Account Manager directly for further assistance? If you need immediate technical help, our Support Team is also here to assist.
Thank you,
The Lightspeed Team
Reply from Lightspeed Schweiz
Thanks so much for your feedback! We're glad to hear you had a fast and friendly experience—exactly what we aim for. Don't hesitate to reach out again if you need anything!
everything smooth with Marianne
everything smooth with Marianne
thanks
William Scheffer
24 April 2025
Unprompted review
Reply from Lightspeed Schweiz
Thank you, William! We're glad to hear everything went smoothly with Marianne. Your encouraging words mean a lot to us, and we’ll make sure she hears them. Thank you again for sharing your positive experience!
Reply from Lightspeed Schweiz
Merci, Diana ! Si vous avez des retours ou besoin d’assistance, n’hésitez pas à nous contacter. Nous sommes ravis de vous aider !
Great experience with LightSpeed support (Marianne)
I manage a network of 12 restaurants using LightSpeed solution. I had to install the solution on a new POS this afternoon, and the help of Marianne has been greatly appreciated... She spent all the time needed to find some technical solutions to have a full installation, in a funny and friendly atmosphere.. Many thanks to her and her newly arrived colleague Anastasia...
2 April 2025
Unprompted review
Reply from Lightspeed Schweiz
Hello,
Thank you for your kind words! We’re delighted to hear that you had a great experience with Lightspeed support. Marianne’s dedication and technical expertise, along with Anastasia’s support, truly reflect our commitment to providing the best service possible.
It’s fantastic to know that your installation went smoothly and that our team could assist you in a friendly and efficient manner. We appreciate your trust in Lightspeed for managing your restaurant network, and we’re always here if you need any further assistance!
Best regards,
The Lightspeed Team
Transaction Fee Penalty
Great software technically - if you decide against using their expensive payment service though, this software product is not for you.
After several months of using the software, suddenly a payment service fee popped up on the monthly bill, which Lightspeed wants you to pay for not using their payment solutions. Although we were not informed about this during our contract negotiations and therefore our contracts include no such fee, Lightspeed will shut down your back office regularly on weekends and effectively force you to pay the payment service fee. This has been the case of several restaurants/ bars in my city, while customer support and account managers cannot be reached and do not respond to your communications.
I highly recommend to refrain from choosing this software
1 March 2024
Unprompted review
Reply from Lightspeed Schweiz
Dear Joel,
We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you experienced regarding our payment service fee policy. While we want to proactively reach out to discuss this matter with you directly, unfortunately, we are unable to locate your account within our records. We kindly ask you to contact your Account Manager for further assistance. If you require immediate technical support, please don't hesitate to reach out to our Support Team.
Thank you for your time, Joel
The Lightspeed Team
Best retail an ecom Software ever
Best retail an ecom Software ever. Very easy to use and best price.
15 November 2023
Unprompted review
Does the job perfectly
As a user for many years we are very happy with the solution. We are also very satisfied with the service, which always meets our needs.
I would recommend it to anyone in the food and beverage industry.
25 January 2023
Unprompted review
Reply from Lightspeed Schweiz
Hi Vino!
Thank you for your review and super happy to read it!
We would like to get in contact to learn more about your experiences and have reached out to you! Thank you and we wish you continuous success from your Lightspeed solutions!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.