Lightning Motorcycle Training Reviews 216

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional patience, knowledge, and supportive approach throughout the training process. Many highlight the clear instructions and effective coaching that made learning both productive and enjoyable, leading to successful test passes for numerous individuals. The overall service is frequently described as professional, efficient, and genuinely invested in student success. However, some people were dissatisfied with their experience, citing issues with the user experience and service. These individuals mentioned feeling that training sessions were rushed or focused more on testing than teaching. Specific concerns included instructors being late, giving confusing or contradictory instructions, and in some cases, exhibiting unprofessional behavior, such as making inappropriate comments or neglecting students during training. Some customers also felt that their individual needs for more help were not met, with instructors prioritizing breaks or other learners.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the instructors for being... See more

Instructions

Reviewers highlight positive aspects of instructions. Many customers praise the clear explanations and... See more

User experience

Clients share ambiguous opinions on user experience. Many customers report genuinely positive experiences,... See more

Service

Reviewers mention ambiguous feedback about service. Many customers praise the training, highlighting... See more

Location

People report ambiguous experiences with location. While some customers found convenient test centers in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had to ģive 5 stars only because I couldn't give 7 stars!! Remarkable experience with lightning Wembley special thanks to Dave,Andrew and Keith!! Would very highly recommend lightning for motorcyc... See more

Rated 5 out of 5 stars

Just passed my Category A motorbike test and couldn't be happier! 🎉 A huge thank you to Lightning Pass Motorcycle Training in Reading, especially Adrian and Rob—you both were brilliant instruct... See more

Rated 5 out of 5 stars

Passed my Mod2 yesterday with lightning motorcycle training. They are truly the best motorcycle training company! A big thank you to Rob, whose patience and expertise got me through my MOD1, not an ea... See more

Rated 5 out of 5 stars

I attended Oxford’s Sandy lane sports ground to do my CBT, having pretty much no experience of riding a motorcycle, aged 53 and a 1/2! Carl, my trainer was fantastic, he tapped into my confidence... See more


Company details

  1. Motorcycle Driving School

Written by the company

Lightning Motorcycle Training is based in Abingdon, Oxford, Reading, Wembley and Stourbridge, covering Oxfordshire, Berkshire, London, Middlesex and the West Midlands. We do CBT to Full Licence (DAS, A1 & A2) providing motorcycle hire and equipment, as well post test training like the Enhanced Rider Scheme (ERS) and Back to Biking. Established in 2000 we have decades of experience. Excellent prices and availability with online booking. Everyone welcome.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

216 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My CBT Renewal And Today's Experience With Dave.!!!😄

This Company I've Trained.With Them For. 10yrs Now... Every Two Years.....Intermediate
I've Been A Novice Rider For Years And I Would'nt Change Them.
The Classroom Used To Be At Empire House At Wembley Adjacent And Below Wembley Tescos Express... I've Liked Their Customer Service Humourous Relaxed And Accomodating To Their Customers....
My CBT Instructor Today 11th October 2023 .....
Dave Is Very Good Humourate Ans Is Funny But A Strict Teacher In A Nice Way ! Made Us All Feel Relaxed And Was Accomodating In He's Teaching To Us ......(Dave Is Excellant Smooth Accomodating Instructor)
Also Marcus And Ben.... But Dave Is Great He's Approachable And Is Nurturing And Students Will Get By Whether Its CBT Or Module 1 And Up To Test Full Stage.
A Very Good Instructor Makes Your Day Rewarding.!!!☆☆☆☆☆

11 October 2023
Unprompted review
Lightning Motorcycle Training logo

Reply from Lightning Motorcycle Training

Thanks very much for your super review. We are very pleased that you enjoyed our training with us and will recommend.

Rated 5 out of 5 stars

great teacher

great teacher , really helpful

11 September 2023
Unprompted review
Lightning Motorcycle Training logo

Reply from Lightning Motorcycle Training

Thank you :) We look forward to seeing you again!

Rated 5 out of 5 stars

Today I passed the CBT in Oxford

Today I passed the CBT in Oxford. I had a wonderful instructor, Todd. Man is created to teach. His professional approach to students deserves great respect. The entire course took place in a pleasant atmosphere. Todd answered every question in a way that everyone could quickly understand. I highly recommend Todd and thank you. Dom

2 September 2023
Unprompted review
Lightning Motorcycle Training logo

Reply from Lightning Motorcycle Training

We are so glad that you enjoyed your training with Todd. We have shared your kind words with him. We look forward to seeing you again!

Rated 5 out of 5 stars

Amazing! Highly recommend it!

I passed my A Licence today first time and I am so happy and thrilled from such a great experience with Lightning Motorcycle Training, with instructors David, Carl, and especially Marcus. He is an amazing, calm and really patient instructor. His constructive feedback about my ride was straightforward, focusing not only on my ride improvements but also pointing out my good decisions on the road, which helped me with my confidence.
Thanks to all I have learned a lot! I highly recommend the Lightning Motorcycle training! You will definitely pass with them! :)

30 August 2023
Unprompted review
Lightning Motorcycle Training logo

Reply from Lightning Motorcycle Training

Thanks very much for your lovely review - we really appreciate it. We are so glad that you passed and have shared your kind words with all.

Rated 5 out of 5 stars

Cannot recommend enough!

I have used Lightning Motorcycle Training (LMT) for over 6 years and they never disappoint! I completed two CBTs and completed my A2 and Full A licence with them. Each session was well-structured, professional and enjoyable. I have been with many different instructors over the 6 years and all have been great.

Alongside the great instructors, the office team that deals with calls and organising tests are also extremely helpful. Not only are they easy to contact and helpful on calls but they also organise a retest for the students ASAP after a test failure. I failed my MOD1 A2 test and the team were able to book my next slot once I had got back to the LMT centre.

I cannot recommend this company enough! A special shout out to Kevin (instructor) who did my two CBTS and training throughout the years. He is amazing at his job, enthusiastic, witty and great man!

14 August 2023
Unprompted review
Lightning Motorcycle Training logo

Reply from Lightning Motorcycle Training

Thanks very much for your kind words. We are so glad that you enjoyed your training with our company! Well done on passing!

Rated 5 out of 5 stars

Absolutely brilliant!

Absolutely brilliant! I am 62, 5'2", 10 stone and a woman with an ambition to obtain an A class licence having never ridden before. The (many) instructors I had were all excellent, patient, encouraging, calm and really enthusiastic.

I was able to book as many practice sessions as I needed, including one on one lessons, and when I still managed to fail my Mod 1 twice, the office had managed to organise a resit before I had even driven home. The office support, email reminders and online training links are fantastic. This is a really professional company.

They never batted an eyelid when I fell off or dropped the bike, but helped me get back on and ride. The bikes are well maintained, and insurance for damage up to a certain limit was included. The teaching is multi-faceted and I found the scientific explanations as helpful as the practical support.

A really big thank you for helping me achieve something I didn't think was possible

25 July 2023
Unprompted review
Lightning Motorcycle Training logo

Reply from Lightning Motorcycle Training

We are so glad that you enjoyed your training. Thanks very much for the comprehensive review. We have shared wit all involved in your training.

Rated 5 out of 5 stars

Passing 1st time.

I passed both my MOD1 and MOD2 first time. I trained at the Wembley site. Marcus gave me a road rider session as well as my MOD1 training lesson, Andrew took me to my MOD1 test where I passed and Dickie was my MOD2 lesson instructor and on the morning of my MOD2 test he gave me great pointers to help settle my nerves. I am in the process of searching for a bike and aim to be on the road soon.

Thanks everyone
N.Atwell

10 August 2023
Unprompted review
Lightning Motorcycle Training logo

Reply from Lightning Motorcycle Training

Well done on passing! Thanks very much for your lovely review! Please do pop in when you are passing to say hello :)

Rated 5 out of 5 stars

Dave is a legend

I did my CBT with Lightning (Reading) and had Dave as my instructor. I'm not going to lie, the day was tough and there were points when I really debated just giving up. But Dave went above and beyond to build up my confidence and skills. He was honest and I knew that there was no way he'd progress me unless he knew I could be safe on the road. Honestly, I can say that Dave's passion, patience and dedication to his students is second to none. He wants people to fall in love with motorcycling, he wants people to have fun but he also wants us to be safe and good riders. Dave was great at really working with us to figure out our needs. He was firm when he needed to be, made us laugh when we needed it.

Give the man a raise, he's an absolute legend and I feel like I'll be a better rider because of his dedication and skill. 10/10 would recommend.

10 August 2023
Unprompted review
Lightning Motorcycle Training logo

Reply from Lightning Motorcycle Training

What a lovely review! We are very glad that you perservered and didn't give up! Well done. We have shared your kind words with Dave :)

Rated 5 out of 5 stars

All I can say is

All I can say is

Dave 🙌

Dave 🙌

Amazing coach and a top guy, highly appreciate all the help. Thank you

Danny

8 August 2023
Unprompted review
Lightning Motorcycle Training logo

Reply from Lightning Motorcycle Training

Lovely review - thank you! We are glad that you enjoyed your course :)

Rated 5 out of 5 stars

Great service, great team.

I completed my DAS course with Lightning (Wembley) today, with a first time pass in both my MOD1 & MOD2 tests, with only one minor in both despite having no "big bike" experience.

Andrew & especially Marcus are great tutors/riders & are a credit to the Lightning team, give them both a pay-rise! They took the time to identify needs of both riders in every session and clearly have a passion for getting people into riding.

Thanks to both Andrew/Marcus & the wider Lightning team.

8 August 2023
Unprompted review
Lightning Motorcycle Training logo

Reply from Lightning Motorcycle Training

Thanks so much for a super review. We are so glad that you enjoyed your training with us! Please pop in when you are passing!

Rated 5 out of 5 stars

I did my CBT with Dave at Lightning…

I did my CBT with Dave at Lightning Motorcycle training in Wembley today. Dave made the whole training session very interesting and he was very knowledgeable and also professional in his approach. II was my renewal so I was dreading doing 6 hours but he made the whole training experience very enjoyable.

If anyone wants to do their cbt training at the Wembley centre I recommend Dave.

Jose Molino Fernandez

7 August 2023
Unprompted review
Lightning Motorcycle Training logo

Reply from Lightning Motorcycle Training

Dear Jose, that is a lovely review thank you. We really appreciate your kind words and look forward to seeing you again!

Rated 1 out of 5 stars

Poor service

Poor service, different instructor for each lesson, cowboys.

31 August 2022
Unprompted review
Lightning Motorcycle Training logo

Reply from Lightning Motorcycle Training

Dear Dinu, thank you for your review. We haven't received any complaint from you directly so we would appreciate if you could email us at enquiries@lightningpass.com so that we can help?

Rated 1 out of 5 stars

Jobs worth instructors

Jobs worth instructors. I arrived literally minutes after the cut off, and was told I couldn't join the session. A poor lady had ridden 3.5 hours in the rain to get there, and the jobs worth jub running the session clearly TOOK PLEASURE in telling her that she would not be able to join either. She was soaked through as it was a rainy day, and it would have been so easy to let us join (cue the cookie cutter response to this review).
The location on Google maps is wrong, and they have a temporary location that was nestled in one of the 8 highly unstructured emails that I received in the run up to the session.
As a gesture of goodwill, I am allowed to rebook with a £20 discount. Absolutely livid. I've no incentive to rebook my CBT now.

5 August 2023
Unprompted review
Lightning Motorcycle Training logo

Reply from Lightning Motorcycle Training

Dear Steven,

We're very sorry to hear that you were unable to attend your course on time. Unfortunately, as a group course it does need to be started on time. Furthermore, it is a DVSA requirement that for CBT courses all students are present at the start of the course. This is made clear in the information that was sent to you when the course was booked with an arrival time 15 minutes prior to the course start time.

We did send you a link to our website for the address and precise location. You unfortunately followed a different map. However you did not tell us that you were having difficulties finding us and we didn't see or hear from you until 30 minutes after the arrival time. This is a situation outside our control. As a not for profit business we do need to cover our costs, and that includes paying for our staff, rent, rates, etc. It is a DVSA requirement that CBT courses do not exceed four students to one instructor, and our prices are based on this ratio. It was not possible to get someone to replace you on the CBT course at such short notice, and the course went ahead.

We recognise that you have already paid and were not able to attend, and it is for this reason that we offer a re-booking cost at a reduced rate.

Please find details here on our website https://www.lightningpass.com/contact-us/please-dont-be-late/

Rated 5 out of 5 stars

Had a great day at LMT

Took my CBT test on 12th July and just wanted to say how much I enjoyed the whole experience.
All the staff there were friendly and cool to be around. Special shout out to my instructor Dave who's teaching method was concise and cordial. Thanks to his patience, positive attitude and professional instruction, I managed to get my certificate first try. Next day I was at my local motorcycle shop with a big grin on my face as I bought my first bike. (YZF125) Highly recommend you do your training with LMT as they really care about the customer and are a good bunch of guys to learn from. Fully intend to pass my theory and head back in a few months to get my full license!

12 July 2023
Unprompted review
Lightning Motorcycle Training logo

Reply from Lightning Motorcycle Training

Thanks very much Eamonn for the super review. We have shared with your instructor. We hope you are enjoying your new motorcycle and look forward to seeing you for your full licence!

Rated 5 out of 5 stars

Had a great experience at the Halesowen…

Had a great experience at the Halesowen department thank you guy's they were very thorough both on the road and classroom base loads of patience when needed. Will be taking my full test with them , would advise anyone looking to start with CBT look no further go for it . Thanks Andy

2 August 2023
Unprompted review
Lightning Motorcycle Training logo

Reply from Lightning Motorcycle Training

Thanks Andy for your fab feedback. We have shared with all at our Stourbridge branch. We look forward to seeing you for your full test :)

Rated 5 out of 5 stars

Completed my CBT, Theory, MOD1, MOD2 Today!

Completed my CBT, Theory, MOD1, and finally the MOD2 passing first time today! Thanks to the Team at 'Reading' Abbey (Dave) for CBT and Mereoak (Keith/Kevin/Jerry) sites for all their expert training, constant reminders to me to switch off my indicator, which I now make sure I do! and for building my confidence on a motorbike from a beginner, learnt loads, thanks Guys!

26 July 2023
Unprompted review
Lightning Motorcycle Training logo

Reply from Lightning Motorcycle Training

We are so pleased that you enjoyed your training with us and learned loads! Please do pop by when you are passing when you have your new bike!

Rated 5 out of 5 stars

Highly recommend lighting pass highly…

Can’t recommend lighting pass highly enough.
All instructors were professional yet friendly.
Excellent stuff
Thanks v much
Peter

21 July 2023
Unprompted review
Lightning Motorcycle Training logo

Reply from Lightning Motorcycle Training

Thanks Peter for your kind words. We have shared with all!

Rated 5 out of 5 stars

Good experience

I had a good experience with Lightning Motorcycle Training. They had immediate availability, and helped me schedule the training sessions so that the timing worked for me. The motorcycles were well maintained. I had the opportunity to ride with different instructors in different locations, and I managed to pass my tests the first time.

11 July 2023
Unprompted review
Lightning Motorcycle Training logo

Reply from Lightning Motorcycle Training

Thanks Phil for your positive review. We are glad that you had a good experience with us and lived up to your expectations!

Rated 5 out of 5 stars

Great experience with best instructor

Had a wonderful training session in Wembley branch with a very nice humble person and ofcourse the best instructor Marcus.

21 June 2023
Unprompted review
Lightning Motorcycle Training logo

Reply from Lightning Motorcycle Training

Dear Muhammad, thanks very much for the kind words! We hope to see you again!

Rated 5 out of 5 stars

Passed my mod1 and mod 2 at the…

Passed my mod1 and mod 2 at the Halesowen branch all in under 2 months Steve was great very relaxed building my convenience with every hour.passed my mod 1 with only 4 hours under my belt, and mod 2 with about 8 hours really enjoyable experience. my daughter did her CBT at the same time never riding before. many thanks to you both, Carl and Lily carney.

1 June 2023
Unprompted review
Lightning Motorcycle Training logo

Reply from Lightning Motorcycle Training

We are very glad that you enjoyed your training with us (and your daughter, Lily). We look forward to seeing you both again. We will pass on your kind words to Steve.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look