Light My Fire Reviews 

Seemed great, is not. After three weeks of use the inner parts are crumbling and deteriorating. So now small parts of plastic are falling out and the spices are leaking in my lunch box. Extremely disappointed. I have pictures too.

Very poor customer/marketing service. Weeks have passed since my first email, and despite several further attempts and reminders, at the time of writing, I still haven't heard anything back from the appropriate team. Unfortunately, one of the worse customer service I had ever experienced. I would be very careful before buying any of their products, as you might end up in the same situation in case you are experiencing any issues.

Received a wonderful customer experience after the harness to my meal kit had broken upon opening. It was my first Light My Fire item so I sent a chance email to the customer service dept explaining my situation. I received a prompt and positive email from the Customer Relations Manager saying that a replacement will be on its way soon!
Opened the package and found enclosed a hand written card along with not one but two harnesses. It’s rare to receive anything personal from a company and this kind and genuine gesture clearly shows how Light My Fire cares about their customers no matter how small the issue they listened and acted! This action has reinforced my belief in the brand and put trust back into their products. Thank you LMF!