Lightinbox Reviews 156

I would rather give 0 stars
This is a terrible company
DO NOT DEAL WITH THEM
I recieved a dress I ordered, fabric was so cheap it was almost see through.
I did not expect much, as it didn’t cost too much. It was for a 60s night.
Sizes are weird im a size 12
I had to order a size XXL
it was supposed to be a mini,
It came almost down to my ankles,
I’m 5’5’’
Contacted them to return the item.
They told be as I had to pay for the return, it would cost as much as the item itself.
They said they would give me 10%
of my money back !!!’nn

I bought my son a Naruto hoodie size 3x well that is NOT the size of a 3X—it may have been a large, but my son is very disappointed as well as I am. I paid $22 for shipping; more than the hoodie itself. I am looking for return instructions and will be shelling out more money for return shipping. I will not buy through this “company” again. (If I could rate 0 stars I would have.)

Had to post a review regarding their dreadful return and refund policy since doing this they have finally returned my payment . So well done light in the box...... to summarise if you complain they will eventually return your payment !

Absolutely disgusted waiting and waiting and waiting for items that never come this company take people money and do not deliver would not rec come nd to anyone

What kind of company that does not send confirmation of order, delivery information? I placed an order on 21 October, meant to receive order in 7 days. Today is 13th November. All I see is money taken by company from my account 😞. I have given one star, just to confirm it's an on line business, where you can order goods. As of receiving them, well that depends on luck I presume. Still waiting, almost 3 weeks now.

Hi No answer when I try to cancel the products due to no shipping information. #39978943 is the order and I have placed an info on site but no info back

Louise

This company is 100% a scam. I advise anyone to avoid them and save time and money. I bought something on the 7th of September and arrived on the 21st beside the fact that the items were supposed to arrive 5-7 days after the purchase. What I got was a pair of see-through leggings and a pair of shoes that smelled toxic. Neither of the items had a label or a box and when I asked to send the items back they informed me I had to pay the return I checked and it was £19 to send the items back to China. They also told me I should have marked the parcel as a "gift " What kind of scam is this? I am trying to solve the situation and get my money back and send them back the garbage they gave me but I won't hesitate to contact the International Consumer Protection and Enforcer Network (ICPEN) and to take further legal action. I really hope this is can be solved asap.
UPDATE
I have received the full refund. Glad everything was sorted but still annoyed I had to fight to get my money back.

I outlined reasons to avoid Lightinbox after 2 of 3 items I ordered arrived late despite me paying for Express delivery. Plus I had unanticipated import charges & clothes were poor quality. Now they advise the 3rd item is no longer available — but I can have discount off next buy! But they have had the payment & express delivery surcharge in their bank for nearly 4 weeks now. No apology, no refund offer. Complete fraud. My worst impression now double bad...

I have updated my review and 1 star
Rating to 3 stars
For the customer services
I cannot upgrade my star rating for the company
As of yet I haven't ordered anything
But I now will put my faith into the company as they was as good as their word and credited my money
Back within 7 days for my cancelled order
I will try to order from them now in the future
And all being well would like to a 5 star rating
I would like to give a special thank you to Ismail

For handling my ticket issue

Taken my money and not sent my order. I don’t know who to contact about this

Yes this company is a total scam! They sent me the wrong size jerseys,after months of trying to contact them ( they have no way of contacting them!).I through trustpilot wrote a bad review. Only then did lightinbox emailed me. The phony rep. said, send the jerseys back and they would send the right size. I sent it back to the return address on package (Chino,Ca) with return # and copy of packing list. months later still nothing!! They ripped me off!! THEY ARE A SCAM CHINESE COMPANY!! STAY AWAY FROM THIS SCAM CO.

This is my order no. 1808021730239494
I've ordered few items on 2 Aug 2018 from Lightinbox Websit, until today I've not received my item and any shipping update status.
I'd contacted customer service, replied email said that check the their created a account for me (with password ), but when I loged in that account, I cannot found my order item list in ORDE tap, it display "You have no order on file."
the Items was there before the account created. I cannot contact customer service via their websit.

Did anyone has same issue before?

Simon

this company is not ligament i tried to order item thy get the money and send me a massage the shipment returned for i do not know why and credit me, i reordered the item again but my ordered canceled i tried to write them they keep canceling my tickets.

Order Number: 1703161822016985

This company it's scam

I have made several orders in LightInBox, and for me is the best site to shop. I'm very happy :-D

I ordered several pairs of shoes. When I attempted to return them by going thru each item and creating a "ticket" for a refund, the response I received by their customer service was to be admonished that I should have used their website's guidance for fitting. Although I DID go by the website's guidelines for fitting, none of the shoes fit properly. In addition, they were very poor quality. Their customer service department consolidated each of the "tickets" created for each item I was wanting to return into one ticket. They then responded they could not refund the items but could give me a 30% discount or a "rewards credit." I responded and expressed my frustration by saying I would not be recommending their company, that I now I had a box full of shoes I can do nothing with, and that although I thought a higher discount would be appropriate, I did say that I would take the 30% discount. I also stated that I would be contacting Paypal to dispute the remaining charges. They then responded by closing the one consolidated ticket, and referring me to a previously "closed" ticket, sending me into an endless loop of "closed tickets" and no way of contacting their company at all. So now I am stuck with a box full of useless, cheap shoes, and they have ignored their own offer to refund me 30%. Worst of all, they have shut down any opportunity to communicate directly with their company regarding the issue, which I find to be an unethical and fraudulent manner of doing business. I've done a lot of online shopping, but this by far is the absolute worst experience I have ever had with a company. Avoid them at all costs.

Everything was perfect.