Light Essentials Reviews 

23
•
TrustScore 3 out of 5

3.2

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Company details

  1. Lighting Store

Information provided by various external sources

Discover Light Essentials and design your own lamp. We believe that lighting should be a design element in itself. Our mission is to give you the ultimate lighting experience. If you need a helping hand in achieving this, we are here for you. Light Essentials has a large range of products. We have over 1000 fabric cables, lamp holders, ceiling roses and more. Our aim: being more than just a hardware store for electrics. Our quality and attention to detail are shared among craftspeople and light design companies throughout Europe and even further.


Contact info

3.2

Average

TrustScore 3 out of 5

23 reviews

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3.2

All reviews

(23)

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Rated 2 out of 5 stars

Waiting weeks & no comms from Light Essentials

I got my sales reference & invoice details straight away - all good and correct, no complaints. Downside is 3 weeks later no lamp and no communication apart from 'rate us on Trust Pilot'.

I've both emailed and completed the support request form on the website to ask detail on dispatch / delivery and zero response.

Communication guys, if a product is not in stock fair enough, we can deal with it, its not a big problem, but please, please don't ignore me. :(

24 March 2022
Rated 1 out of 5 stars

I placed an order over six weeks ago

I placed an order over six weeks ago. There was no indication that the lamp was backordered. I understand that everyone is understaffed and that items are delayed, but almost every request for information goes unanswered, and the answers I do receive -- weeks apart -- are vague and without follow up. I have little hope this will be resolved anytime soon and have completely lost confidence in this company.

22 March 2022
Rated 1 out of 5 stars

Paid, order confirmation and invoice issued, but no shipment made.

Ordered, got order confirmation and invoice but no notice that the items have been shipped. The message read: "Your order is being picked as we speak and as soon as it leaves our warehouse, you will receive a tracking code via email."
Five days after still no tracking code. However, the invoice was issued a day after the said message and states "EXPORT NON EU" even though the delivery address is in Croatia, an EU country.
A complete mess altogether.

21 March 2021
Rated 2 out of 5 stars

products were packed poorly and…

products were packed poorly and therefore many items were broken. Support afterwards wasnt great either.

I have always bought a lot at Lighting essentials, however not sure if I will order again.

11 February 2020
Unprompted review
Rated 1 out of 5 stars

The product I ordered through the…

The product I ordered through the website is not manufactured anymore. Lightessentials should update their catalog so that customers don't purchase products that don't exist anymore.

6 January 2020
Unprompted review
Rated 3 out of 5 stars

Items in stock may not be in stock after all

After ordering and paying for two wall lights that were in stock at the website, I received an email informing that those items are not available without an expected shipping date from their supplier. They offered to refund or to exchange for other items, of course, nevertheless, it's kind of disappointing.

4 December 2019
Unprompted review
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