The Light Reviews 138

Terrible cinema do not recommend staff started shouting at me and swearing telling me to get out my 3 year old son also was crying after this experience please do not go to this cinema for your moral

Although the cinema experience was okay, the food served was low quality, and very expensive. £24.15p for two tiny thin, cold cheese and ham toasties, one, what looked like a kids size potion of chips, one tea and one coffee. We must remember, this is SIttingbourne and not Sloane Square.

We have monthly passes to the Light in Addlestone and we could not recommend this cinema more highly. The staff are incredibly helpful, generous with their time and very knowledgable, and the seats are so comfortable. There is also handmade pizza available to purchase which is delicious, and a fantastic Tuesday night quiz. I would recommend this cinema to anyone.

me and my partner had an amazing time bowling and playing pool. We were welcomed in with warm smiled and politeness, the staff were amazing and we had a wonderful night, id like to thank Kai who works at the bar for personally making our experience something to remember, we left with smiles on our faces.

Over the past few weeks my grandchildren have experienced the cinema, crazy golf, wall climbing and high ropes experiences. They have loved them all. My 7 year old grandson received 5 star treatment yesterday during wall climbing from Ashley, one of the supervisors , who even raced him up and down the walls! A very special experience for him - well done Ashley and thank you for your kind attention!

Extremely Disappointing Experience – Avoid Screen 7 and to be honest most of the other screens at all Costs

We visited The Light Cinema Cambridge on 20th July 2025 to watch the new Jurassic Park film in Screen 7 — and honestly, it was one of the worst cinema experiences we’ve ever had.

From the moment you walk into Screen 7, you’re hit with an unpleasant, dirty smell. The floors were filthy, and the general condition of the entire space was shockingly poor. The seats are another story — worn down, damaged, and many visibly stained. Practically every row had at least one seat in unacceptable condition. I’ve attached images to show just how bad it is.

What’s even more frustrating is that people have been raising the same issues in reviews for over a year, and yet nothing has changed. Clearly, management is not taking customer feedback seriously.

The IMAX screen is marginally better, but considering the high ticket prices, it still doesn’t feel like value for money. At best, it offers semi-comfortable seats — far from what you'd expect at this price point.

This cinema is seriously overdue for maintenance and a deep clean. Until they make real improvements, I would recommend avoiding it entirely — especially Screen 7.

Went to see new Jurassic film in light in Bolton film kept freezing felt like u were watching a cheap download completely spoiled film for my daughter won't go back again waste of money I will go to a proper cinema instead

We always have an amazing time at the Banbury light cinema, staff are always friendly and helpful. Love the seats, they are so comfy!

(REDHILL) Elliot was a fantastic bartender. He provided us with a warm welcoming experience, with helpful knowledge of the menu and other aspects of the venue. We will definitely be coming back.

I cancelled my membership to the Light Cinema in Cambridge a while back, sulking about the emergency lights being too bright. It took about a week for me to regret my decision. With a Light membership you can see just about every film released in a week, and it'll cost less than a couple of tickets to one film in any of the other cinemas. Customer service and surroundings are great. Thanks Veronica for putting up with my moaning - I'll be renewing my card and I look forward to catching up with the latest movies.

I went to the new cinema light and it was amazing, duo seats, leather seats, very loud, good quality, tables between armrests and best of all retractable seats, plus ads were very short at the start, but overall it was an amazing experience , 5 stars

We went to see what there was to do but there wasn’t a price board or any staff to help explain things in plain English. We ended up booking to play pool paid £12 and had to wait 20 mins for a table, when we had played for 40 mins exactly we was hounded to get off the table and I wasn’t able to take my last shot before the white ball was whipped away by a rude manager. I think there should be a better booking system with a grace period to finish your game and a price list of all activities. Everything seems a farce to book and it’s expensive to say the least.

cant give no star but thats how it was for me...couldnt get in as they dont take cash - the website says wants digital where possible, the 'not a bot' live chat said if pushed to say yes or no, that yes they do take cash, at the door its different. I guess to be upfront about not taking cash (from adults) would sound exclusionary. Apparently they do take cash from minors - they have the machinery - so have to conclude that yes, they are exclusionary of that proportion of adult population without digital money and/or skill

The Light Addlestone doesn't have a policy of banning customers from using their phones during the film - so they do. This is really annoying. Apparently the cinema used to employ a person to stand at the front and explain about phone use but this has been dropped. Vue does a better job by having an on-screen notice before the film starts.

The Light (Sittingbourne) Holly and the team were just fantastic from start to finish I organising our party - Nothing was ever too much trouble allowing us complete freedom in hosting the party we wanted.
Designated bar staff to replenish orders and a happy bunch of staff ready to help.
What more could we ask for ☺️
Would recommend to anyone!
Thanks Sittingbourne Team

Food menu said £3.45 for a 330ml (can) of coke.

All of us received a 200ml bottle for the same price. Absolute scam. Pizza is said to be 1000 calories but it's clearly store bought and takes about two bites per slice. Not worth it for £10+.

Pick N mix was also 20 quid for half a bag.

Only giving two stars because the cinema was nice.

More expensive than last time
Progressive overload of prices, scam.

Always amazing service and quality set-up. Comfy seats, good prices and nice membership bonuses.

I want to express my deep disappointment—not just with the experience my party of four and I had during our visit to the Banbury cinema on Sunday, 17th November, but also with the complete lack of response to my complaint. I have emailed the cinema on at least two occasions since our visit, yet both communications have been ignored.

The Issue
We had booked tickets for a screening of Kiss Me Kate, only to find that an elderly couple had already been given our seats. After some confusion, it became clear that they had booked weeks prior, but due to a screen change after their booking, the system had double-booked the same seats.

The staff on duty seemed unprepared to handle the situation. With no resolution offered, we attempted to sit elsewhere—only to be met with further confusion as other customers also claimed those seats. The result? Our group had to split up, the atmosphere became tense, and the experience was completely soured. This was an embarrassing, frustrating, and entirely avoidable scenario.

Additional Service Issues
Before even entering the screen, I encountered another issue at the concessions stand. I ordered two coffees, yet somehow my order was “lost.” This led to a 10-minute delay, during which other customers were being served ahead of me. While this might seem minor, it added to the overall sense of disorganisation and poor service.

Lack of Resolution & Poor Customer Care
What makes this situation worse is the fact that I took the time to raise my concerns via email, only to be completely ignored. It’s disappointing when a business not only fails to deliver a smooth customer experience but also disregards any opportunity to address the issue afterward.

Final Thoughts
This experience has made me seriously reconsider visiting this cinema again. The lack of staff training, poor customer service, and failure to acknowledge complaints do not reflect the standards one would expect. I sincerely hope management takes these concerns seriously and implements necessary improvements.

Update: I was once again asked here to send details of this complaint to the help email address which I did on 23 March expecting a quick response as the complaint has already been flagged up here. I am still waiting for a response to this email despite being asked to send it again. It would appear that this email address isn’t being monitored at best, and at worst, emails are just being ignored. What is the value in them replying here on Trust Pilot but then choosing to completely ignore the complaint when their instruction to send an email is acted on?? They say that their help desk team typically responds within 6 hours and yet here I am 1,080 hours later without a single response.

We loved everything about our visit! It was my Son's 13th birthday party - he and 4 friends. They're all into darts now (thanks Luke Littler!) and they've been excited about the party for weeks. The shuffleboard was a brilliant game too - they really enjoyed it - and then loved the darts! The drinks were great, a few arcade games to start with too. The gentleman who looked after us was wonderful - really explained each game, and was very nice. Thank you! We'll be back soon.

Poor customer service !! Banbury branch so disappointing .. this is directed at management on duty on 18th January in the evening!