I've given **** because everyone at the bookstore I used has been brilliant. My only gripe was figuring out just how it all worked! I twice went to the store with the old gift voucher thinking i had p... See more
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Review summary
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I’d rate The Lifestyle Gift Card 4 out of 5. The biggest downside was the website, which felt a little dated and wasn’t the most user-friendly. It could definitely benefit from being more streamline... See more
Company replied
This is a revised comment on the feedback I submitted last week. Once I posted a one star review they responded immediately to rectify the situation. One very happy little lady was able to enjoy her b... See more
Was gifted a lovely voucher from my work friends before going on Mat leave… the only issue I had was there wasn’t many shops on there that I would shop at so had to settle for a basic voucher unfortun... See more
Company replied
Company details
About The Lifestyle Gift Card
Written by the company
300+ of the biggest and best loved UK brands across food, home, fashion and entertainment.
We offer the widest range of retailers and brands compared to any other UK gift card including:
M&S, TK Maxx, Selfridges & Co, boohoo, ASOS, Theatre Tokens, Xbox, Odeon, Boots, Wagamama, Greggs, Nandos, Starbucks, and everything in between! .
Contact info
3.6
Average
19K reviews
Asks customers to review
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Very reliable on my recent transaction…
Very reliable on my recent transaction at Primark grocery.
16 August 2026
Reply from The Lifestyle Gift Card
Ramille Pelopero,
Thank you for your wonderful feedback! We're so pleased to hear that your recent transaction at the grocery store was reliable. We always aim for a smooth and positive experience for our customers.
Kind Regards,
Tim
Was gifted a lovely voucher from my…
Was gifted a lovely voucher from my work friends before going on Mat leave… the only issue I had was there wasn’t many shops on there that I would shop at so had to settle for a basic voucher unfortunately.. changing the voucher was very easy though :)
12 August 2026
Reply from The Lifestyle Gift Card
Hi Katie V,
We appreciate your feedback and are glad to hear that changing the voucher was easy for you. We understand your desire for a wider selection of shops and we are always working to expand our offerings to better suit diverse preferences. We hope you enjoy your mat leave!
Kind Regards,
Tim
It was very good thank you.
8 August 2026
Reply from The Lifestyle Gift Card
Ian,
We're so happy to hear you had such a good experience with us. Thank you for your kind words!
Kind Regards,
Tim
Reply from The Lifestyle Gift Card
Trevor,
Thank you for your kind words!
We are delighted to hear you found the process easy and enjoyed the wide choice of retailers available. We hope you treated yourself with your credit!
Kind Regards,
Tim
Reply from The Lifestyle Gift Card
Alice,
We're so happy to hear you enjoyed our service and selection of vouchers! Thank you for your wonderful feedback.
Kind Regards,
Tim
Given £60 of these vouchers as part of…
Given £60 of these vouchers as part of a retirement present from my staff - a lot going on at that time and were put in a box with many other voucher gifts - eventually months / a year or more - sorting out my retirement stuff - tried to redeem them.
NO CANNOT - out of time!!!
18 months limit for money this company received- then Hey Presto GONE! - UP YOURS RECIPIENT ( not a complaining situation as it was gifted!!!)
This Company probably makes more from this ‘redeeming conundrum’ than bona fide sales of vouchers!
Anyway - it was not purchased but a gift! - I rest my case
Give Cash - no expiry date!!!!!
15 August 2026
Unprompted review
Reply from The Lifestyle Gift Card
Hi John,
We appreciate you taking the time to share your experience regarding the expiry of the gift vouchers. We understand how frustrating it must be to find that the vouchers had expired, especially given the circumstances surrounding your retirement and the thoughtful gesture from your staff. We acknowledge your feelings about the expiry period and the value of the gift. We are always reviewing our policies and customer feedback like yours is valuable in helping us consider improvements.
Kind Regards,
Tim
Majorly unhappy customer
Paid for 3 lifestyle gift cards using cash in my local Sainsbury’s supermarket, nothing fraudulent about that, i then had to wait for 24 hours after activating the cards for fraud checks to be completed, understandable, but i paid in cash, not a dodgy credit card.. once my money had eventually been debited into my account i redeemed the value entirely on one singular advertised retailer using a denomination that was listed in the available redeemable options. I was then emailed my order confirmation with this message attached..
‘Thank you for swapping your life:style Gift Card or Voucher. Your new Retailer Gift Card or eGift Card is on its way separately. If you have swapped for a Retailer eGift Card, please allow 15 minutes for it to arrive in your email inbox. If it has not arrived after this time, please check your spam or junk folder.’
It never arrived in my inbox or junk mail. After signing back into my account which involved jumping through verification hoops which is also an absolute hassle.. my e-gift card displayed the message..
‘This retailer eGift Card is on hold for security checks.’
That’s all the information i received, no timescale, no explanation as to why. My grievance is that i will have been waiting 6 days, minimum, since activating the gift card to still not have access to my own money, it’s disgraceful. Why successfully complete fraud checks, give the customer an option for a redeemable value to exchange, then put the transaction on hold because the value selected triggers security checks?!
I photographed my gift cards alongside the receipts and gift card vouchers to prove validation and proof of purchase and emailed customer support. All i received was an automated response thanking me for contacting them. After 3 days of hearing nothing, i used their online chatbot to raise the issue again for some sort of immediate resolution, the chatbot kept ending the conversation and emailing me the same generic response i had received via email initially. Talk about going round in circles. I was emailed back later that day from the email thread initiated by the chatbot enquiry asking me to send photos of the gift cards, receipts and vouchers. I am not making this up, it’s that laughable.
To finalise this review, i have still had no resolution, this company has £500 of my money on hold. And the birthday present i wanted to surprise my partner with had to be purchased using a credit card from our shared account which she gets transaction alerts on. All in all a massive anticlimax when she asked me if i had bought her that present she has been asking for..
And to top it off, if this ever gets resolved i will have £500 in e-gift cards for a retailer i’ve already purchased the wanted item from. Total waste of time and also very suspicious why a company would withhold funds when they provide you with the option of redeeming the amount they withhold.. These are the reasons for my one star review.
12 August 2026
Unprompted review
Reply from The Lifestyle Gift Card
Hi Christy,
We appreciate you sharing your detailed feedback regarding the recent experience with your lifestyle gift cards. We sincerely regret the frustration and inconvenience caused by the security checks and the delay in accessing your funds, especially given the special occasion for which they were intended. We understand how disappointing it must be to encounter such difficulties after purchasing with cash and following all the necessary steps.
We are actively reviewing the issues you've highlighted, particularly concerning the communication surrounding security holds and the effectiveness of our customer support channels. Your experience with the repeated requests for documentation and the chatbot's responses is certainly not the standard we aim for, and we are looking into these procedural breakdowns. We are committed to improving our processes to ensure a smoother and more transparent experience for all our customers. We are working to resolve your specific situation as quickly as possible and prevent similar occurrences in the future.
Kind Regards,
Tim
Reply from The Lifestyle Gift Card
Hi There,
Thank you for your kind words! We are delighted to hear you found the process easy.
Kind regards
Tim
There continues to be 48-72hr delays &…
There continues to be 48-72hr delays & extra logging in steps just to obtain your gift cards, which is very frustrating
15 August 2026
Reply from The Lifestyle Gift Card
Hi PD,
Thank you for taking the time to share your feedback. We understand that delays and additional security steps can be frustrating, and we apologize for any inconvenience this has caused. Our security measures are in place to protect your gift cards and ensure a safe experience.
Kind Regards,
Tim
Reply from The Lifestyle Gift Card
Hi Brian,
Thank you for your kind words! We are delighted to hear you found the process easy and enjoyed the wide selection of restaurants available.
Kind Regards,
Tim
Good User Experience
Yeah it was easy to use. It takes time in beginning to understand but after I know its very easy to redeem and use.
15 August 2026
Reply from The Lifestyle Gift Card
Jayaram Kharel,
We're so glad to hear that you found our service easy to use once you got the hang of it! We appreciate your patience and positive feedback.
Kind Regards,
Tim
It was difficult to activate the card
It was difficult to activate the card. I just tried to redeem it, just found out, It has an expiry date and it has expired. However money does not expire!!
I want the money back!!
This company needs to be reported trading standards and close down!!
15 August 2026
Unprompted review
Reply from The Lifestyle Gift Card
Hi Dee,
We're truly sorry to hear about your frustrating experience with the card's activation and the expired balance. We understand how disappointing it is to find that a gift card has an expiry date, especially when you feel the value should remain. We appreciate you bringing this to our attention and regret any inconvenience this has caused.
Kind Regards,
Tim
Reply from The Lifestyle Gift Card
Hi Kristian,
Thank you for your lovely review!
We are delighted to hear that you appreciate the variety and quality of products available on our website. We continuously strive to offer a wide selection to meet all our customers' needs.
Kind regards
Tim
Great range of gift cards available
15 August 2026
Reply from The Lifestyle Gift Card
Olivia,
We're so happy to hear you appreciate our wide selection of gift cards! Thank you for your wonderful feedback.
Kind Regards,
Tim
Physical card delivered within a couple…
Physical card delivered within a couple of days - happy!
14 August 2026
Reply from The Lifestyle Gift Card
Hi Robert,
We're so happy to hear that your physical card arrived quickly! We appreciate you sharing your positive experience with us.
Kind Regards,
Tim
Good but confusing
I liked how you could choose how much money you put on a gift card but i disliked how it was very confusing purchasing a lego set for my little brother
12 August 2026
Reply from The Lifestyle Gift Card
Hi Archie,
We appreciate you highlighting the flexibility with our gift cards. We are sorry to hear that the process of purchasing a LEGO set was confusing. We are always looking for ways to improve our customer experience.
Kind Regards,
Tim
Reply from The Lifestyle Gift Card
Hi Mary,
Thank you for your feedback! We are delighted to hear that you found the activation process to be quick and straightforward. We always aim for a smooth and easy experience for our users.
Kind Regards,
Tim
Easy to use and more choices of stores
Easy to use and more choices of stores. Managed to use it to get what I wanted
6 June 2026
Reply from The Lifestyle Gift Card
Hi Caroline,
Thank you for your kind feedback! We are delighted to hear that you found it easy to use and that the variety of stores helped you get exactly what you wanted. We really appreciate you sharing your positive experience.
Kind Regards,
Tim
Good but awkward website
I like these vouchers but despite being an experienced internet user I have to say that I find the web site rather difficult to navigate around. The process of buying an amount and then receiving an email to transfer into vouchers is also a bit cumbersome.
9 August 2026
Reply from The Lifestyle Gift Card
Hi Bruce,
We appreciate your feedback regarding your experience with our website and the voucher purchasing process. We understand that navigating the site and the steps involved in converting your purchase into vouchers have been less than ideal for you. We are always looking for ways to improve our user experience, and your comments are invaluable as we work to make our platform more intuitive and streamlined for everyone. We are actively reviewing our website design and the purchasing flow to address these concerns.
Kind Regards,
Tim
My wife was given a lifestyle card as a…
My wife was given a lifestyle card as a present. When she tried to redeem it online she was asked for a password.. The password box is set up by these fraudsters to not respond until you've clicked on it maybe ten or more times. Then she was asked to verify the password, same again, the scammers have set the box to not respond unless you click more than ten times.. After the password was input successfully the scumbags said the password wasn't complex enough.... More frustration and fun with the unresponsive boxes.
Finally after the password was accepted and my wife tried to sign in with the email and password that she had setup on their own site, the criminals said that the email was not recognized. My wife was very stressed by this and that means that I will have to pursue them..
Yes, guys, you're NOT going to rip off innocent people. I'll be sending letters to all your contributing stores urging them to drop you. And we want the money on the card... NO, SORRY, you can't keep it. It's not yours. If that means you have to go back on the streets selling crap to tourists then so be it.
14 August 2026
Unprompted review
Reply from The Lifestyle Gift Card
Hi Pete,
We are truly sorry to hear about the extremely frustrating experience your wife encountered while trying to redeem her lifestyle card online. We understand how disheartening it must have been to face repeated technical difficulties with the password fields and then to have the email unrecognized after all that effort. We acknowledge the significant stress this situation caused, and we sincerely regret that our online system created such a negative and challenging process for her. We are actively investigating the issues you've described regarding the unresponsive input boxes and the password complexity requirements to prevent future occurrences. We are also looking into why the email address was not recognized after successful setup. We want to assure you that we are committed to ensuring a smooth and reliable experience for all our customers, and your detailed feedback is invaluable as we work to improve our services.
Kind Regards,
Tim
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