Lifestyle Furniture 

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Rated 2 out of 5 stars

Ordered the loungesuite june 19th, said dispatch was delayed and would be mid july at time of purchase, which was fine. Today is September 2nd and we finally have it delivered. Couch itself is gr... See more

Rated 1 out of 5 stars

[NOTE: This review is specifically for Lifestyle Furniture NEW ZEALAND (lifestylefurniture.co.nz), as many customers reviewing here are also referring to.] Lifestyle Furniture New... See more

Rated 5 out of 5 stars

So pleased with furniture and quality .. bought mirrored dressing table and stool set Stunning when set up .. some minimal putting together for table but stool fully assembled Arrived well package... See more

Rated 1 out of 5 stars

NEVER EVER USE Lifestyle Furniture New Zealand is the worst company I have ever dealt with in my entire life. Received a lounge suite damaged two holes in the fabric, didnt accept the ridiculous off... See more

Company details

  1. Furniture Store

Information provided by various external sources

Lifestyle Furniture is a furniture specialist, and we pride ourselves on sourcing and supplying high-quality furniture at great prices. We offer you excellent customer service, and amazing products with fantastic savings.


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(1,293)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service, friendly staff, lovely items at competitive prices.
Easy to order and good delivery communication updating despatch, in transit and out for delivery.

12 January 2024
Unprompted review
Rated 5 out of 5 stars

Godd comms and product.

The company updated with delivery info. I was very pleased and impressed with shipping packaging. The mirror is excellent. Just what I wanted and I'm happy with the value. I would order from them again.

4 January 2024
Rated 3 out of 5 stars

Read the T&Cs before buying

My order no is #200019755 I’ve added because TrustPilot was told I left review for wrong company, it is correct.

My advice is ‘Read and understand’ the T&Cs, this means that goods can be sent out that are far from perfect and nails not hammered flat is considered “Rustic”

We ordered a Jali Sheesham drum chest of drawers and had to chase delivery right before Christmas as it wasn’t the few day delivery we thought we were getting. We were told it was sent via Parcelforce and they should have told us it was coming that day as it was a service they laid them for and they would contact us. They didn’t and it arrived end of that day and we had no communication, it was just lucky as we were heading out the door.

Sadly the unit had nail heads poking out the top, we raised a complaint to be told it’s in the T&C’s to expect this…who reads T&C’s these days when buying items of furniture …
As per our T&C:

All our furniture is made from quality natural wood and accordingly appearances may vary. Some woods will mellow with age and exposure to sunlight. When you are purchasing our furniture, you are buying handmade furniture where varying degrees of distressing is generally applied. This is very much intended and makes each piece totally individual as desired by the craftsmen. We sell some ranges which are rustic designs with varying degrees of distressing from piece to piece; this may involve wood splits, wood filling, knots, purpose distress/scratch marks, antiquing etc. Certain degrees of filler will be used on Indian, sheesham and oak furniture, this is common and very much part of the manufacturing process. Please note that our Indian items are usually of a very rustic nature and a heavy distressing is usually applied, this may appear as a dulling or rubbing effect to the waxed finish, knotty and grainy woods are used, this is as intended by the supplier. Sheesham wood, which is used in the Jali and Cuba Sheesham ranges is characterised by contrasting light and dark wood tones. The variety and patterning of the tones is unique to each piece, and this is very much part of the natural appeal of these rustic pieces.

Anyway they offered to send out some complimentary stain worth £25 on 20th Dec, it never arrived! We accepted rather than do a return and thought we will try to bang nails down and stain fill the area.

I chased last week they said they would resend…it took a week to come. We really cannot say we were overly impressed I am afraid, our this experience could have led to more purchases but this experience has been off putting. All our furniture is Indian Rosewood, Sheesham & Mango wood, so it was a new one on us that nails being left not banged in should be acceptable. Whilst Taz in customer services was always very responsive and we truly appreciated that, the whole experience was not great.

11 January 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend this company! *****

Absolutely delighted with my mirror…even nicer than it looked on the website. The customer service was excellent from start to finish. There was no delivery charge and it was super quick. I don’t usually leave reviews but the service was so good I wouldn’t hesitate to use this company again and can’t recommend them highly enough! *****

14 December 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant quality mirrored furniture I…

Brilliant quality mirrored furniture I was more than happy both times I ordered my dressing table and drawers they are so glamorous and amazing. Very sturdy. Deliveries were perfect. Couldn't fault this company one bit. Absolutely brilliant

24 November 2023
Unprompted review
Rated 5 out of 5 stars

I had a few mishaps getting my…

I had a few mishaps getting my loungesuite but gracefully I'm more then happy And the service given in Palmerston North branch by sales customer service rep Sandra was nothing but 6stars plus next purchase will be in the new year Sandra I will be looking for you exceptional service given I forgot to mention the delivery guys quick smart and had it together in no time very organized and overall professional service

25 November 2023
Unprompted review
Rated 1 out of 5 stars

I have received a damaged item in…

I have received a damaged item in delivery and emailed the customer service on the same day about it with proof of damages to the stool as well as the packaging. I was emailed back saying they have arranged another delivery on 1 December but it’s now showing up as not dispatched from the supplier. The first delivery driver did not even knock on my door and had left the damaged stool in front of my main house door which is even worst.I am still waiting for the item to arrive in new condition. Extremely disappointed with the overall experience!!

24 November 2023
Lifestyle Furniture logo

Reply from Lifestyle Furniture

Hello Kochi,

I sincerely apologiSe for the inconvenience you've faced with the damaged item and the delay in the replacement process. This falls short of our standards, and I'm truly sorry for the frustration it has caused.

To address this promptly, we have rescheduled the delivery of your replacement item for today 05/12, and our team will collect the damaged stool tomorrow. We understand the importance of a swift resolution and appreciate your patience as we work to make things right.

If there's anything more we can assist you with or if you have additional concerns, please don't hesitate to let us know.

Best regards,
Eric K.

Rated 5 out of 5 stars

Really good quality

I'd read mixed reviews of this site. However they were the only site that had what I wanted and reasonably priced too. I paid for my storage footstool and crossed my fingers. Soon after I got dispatch notification that DHL would deliver my item. This arrived two days later. Box was in perfect condition and with the item was bagged too. The material is really good quality and a pretty good match to my sofa. The only thing I had to do was add pads to the plastic feet to protect my wood floor - a picture of feet would have been a good idea on website as this was not in the description (that you will find if you look at the teal version). I will definitely consider this company in the future.

25 October 2023
Rated 5 out of 5 stars

100% great experience

100% great experience
Product is well made and solid wood not chip board
Add to that superior customer service and communication
Glad we shopped here.
Many thanks to Tahira.

20 October 2023
Unprompted review
Rated 1 out of 5 stars

Worst after sales service

Last year, I purchased a set of 3 interconnected recliners. After some time, I discovered that the wire of the middle recliner had broken, leading to damage to the leather. As soon as I noticed this issue, I contacted the company to report the problem and took measures to keep the recliner separated from the others to prevent further damage. The company instructed me to bring the recliner to their store for repairs, which took a lengthy 3 weeks to complete. However, I was disappointed to learn that they were unwilling to address the damaged leather as part of the repair process.

My argument stems from the fact that the damage was clearly caused by a faulty part – the broken wire. As such, I believe the company is under a definite obligation to fully rectify the situation. Not only should they have fixed the wire, but they should have also addressed the leather damage that resulted directly from the malfunctioning component.

1 August 2023
Unprompted review
Rated 1 out of 5 stars

Very poor customer service

Ordered 4 chairs in error, wanted to return but they won’t collect free of charge and expect a ridiculous fee for collecting!
Chairs havn’t even been touched!
Not impressed at all with this company!!

31 July 2023
Lifestyle Furniture logo

Reply from Lifestyle Furniture

Hello Suzanne,

I appreciate you taking the time to share your feedback regarding your recent chair order. I understand your frustration and I apologise for any inconvenience you've experienced in this matter.

I'd like to address your concerns regarding the return process and associated fees. As outlined on our website, when exercising your cancellation rights for non-defective or non-faulty products, the responsibility for return postage lies with the purchaser. This policy helps us maintain a fair and transparent process for all our customers.

While we understand that this may not be the desired outcome, the return postage fees provided are the standard charges for collections via our courier partner.

We genuinely apologise for any disappointment you've experienced and want to assure you that we are continuously working to enhance our customer experience.

If you have any further questions or would like to discuss this matter in more detail, please do not hesitate to reach out to us at 0800 088 3333. We are here to assist you and address any concerns you may have.

Thank you for your understanding and for giving us the opportunity to serve you.

Best regards,
Eric K.

Rated 1 out of 5 stars

No response no response no response

No response no response no response. Bought a couch 4 months ago. Paid cash. No response on their WhatsApp , no response on email and I’m just waiting.🥹🥹🥹 order reference number 003635.

27 June 2023
Unprompted review
Rated 5 out of 5 stars

Bought a bedroom suite from these guys…

Bought a bedroom suite from these guys in the past and just bought a new 3 piece suite and dining furniture. Couldnt be more helpful. Going out of there way to get me the colour and design i preferred. Very friendly and approachable and very good range of products, not just furniture which was great! :)

23 June 2023
Unprompted review

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