LifeCell SkinReviews 

188
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers had a great experience with this company. Customers consistently praise the quality and effectiveness of the products, with many noting positive results on their skin and hair. The customer service is frequently highlighted as exceptional, with people appreciating the friendly, professional, and helpful staff who provide quick responses and efficient solutions. Reviewers also value the personalized assistance they receive, especially when managing order details and subscriptions. However, some customers also noted difficulties managing their subscriptions online, finding it hard or impossible to make changes through the website. A few other people also felt that they were unknowingly enrolled in subscriptions or faced challenges when trying to cancel, leading to unexpected charges.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with various items like... See more

Customer service

Users describe positive interactions with customer service, often highlighting the helpfulness and efficiency... See more

Quality

Customers had positive experiences with product quality, with many reviewers consistently praising various... See more

Subscription

Reviewers highlight ambiguous aspects of subscription management, with some finding it easy to adjust their... See more

Staff

Clients share positive opinions on staff, highlighting their helpfulness and knowledge. Reviewers praise... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Customer service through texting or on the phone is amazing. The teeth anti-age whitener is fantastic. And it strengthens enamel! I am trying out the anti-aging cream and the fading serum. I see sl... See more

Company replied

Rated 4 out of 5 stars

I have been using the total cream for years. It seems to work fairly well. I haven’t found anything better! Subscription is hard or impossible to manage online, but calling customer service is easy an... See more

Company replied

Rated 5 out of 5 stars

Baby hairs are back!!! I started losing my edges after my 2nd child and they never came back. I started using Lifecell Hair Restoration System shampoo and conditioner plus the 5% Minoxidil about a mon... See more

Company replied

Rated 5 out of 5 stars

Quick response, always professional and friendly on the phone or via email when updating my order details. My recurring orders are always on time and accurate. I love the All-in-One Treatment and have... See more

Company replied


Company details

  1. Skin Care Clinic
  2. Beauty Product Supplier
  3. Cosmetics Industry
  4. Cosmetics Store
  5. Health and Beauty Shop

Written by the company

Discover LifeCell™ Skincare Official Site. Dermatologist recommended anti-aging skin care formulated to reduce the appearance of wrinkles and fine lines.


Contact info

3.9

Great

TrustScore 4 out of 5

188 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 96% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(188)

91 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Melissa was super helpful and solved my issue immediately. Follow up is great. It’s nice to have a subscription that is easy to manage. Took 2 minutes to resolve. Also love the products.

28 May 2026
Unprompted review
LifeCell Skin logo

Reply from LifeCell Skin

Hello Susan, thank you so much for your wonderful feedback!

We’re so glad Melissa was able to quickly resolve your issue and provide great follow-up support. It’s great to hear you find the subscription easy to manage and that you’re loving the products as well. We truly appreciate your support!

LifeCell Customer Support Team

Rated 5 out of 5 stars

Customer Service

Every time I call customer service, they are quick to resolve any issues. I love the way these products make my skin feel.

27 May 2026
Unprompted review
LifeCell Skin logo

Reply from LifeCell Skin

Hello Lisa, thank you so much for your kind feedback!

We’re so glad to hear our customer service team has been able to quickly resolve any issues whenever you’ve called. It’s also wonderful to know you love the way the products make your skin feel. We truly appreciate your support!

LifeCell Customer Support Team

Rated 5 out of 5 stars

Give them a try!

They have some great products and their customer service is top notch. Give them a try!

20 May 2026
Unprompted review
LifeCell Skin logo

Reply from LifeCell Skin

Thank you so much for your kind words and recommendation! We’re thrilled to hear you’re enjoying the products and that our customer service has made such a positive impression.
Your support truly means a lot to us—thank you for being part of the LifeCell family!

LifeCell Customer Support Team

Rated 5 out of 5 stars

Zoey is great to work with and I really appreciate her in helping me reschedule my auto ship.

I really like the Life Cell product. It has done wonders for my skin and facial health. I’ve tried many products and this has been the best.

19 May 2026
Unprompted review
LifeCell Skin logo

Reply from LifeCell Skin

Hello Linda, thank you so much for your wonderful feedback! We’re thrilled to hear LifeCell has made such a positive difference for your skin. It truly means a lot to us that, after trying many products, you consider this the best. We appreciate your support and are always here if you need anything!

LifeCell Customer Support Team

Rated 5 out of 5 stars

I've been using this product for 4…

I've been using this product for 4 months. It's amazing! Nothing but great things to say about it. My face is 80% better with this product. I recommend to everyone.

20 May 2026
Unprompted review
LifeCell Skin logo

Reply from LifeCell Skin

Hello Jay, thank you so much for your amazing feedback! We’re thrilled to hear you’ve seen such a positive improvement after using the product for the past 4 months. It truly means a lot to us that you would recommend it to others. We appreciate your support and are so happy you’re loving the results!

LifeCell Customer Support Team

Rated 5 out of 5 stars

Customer service was excellent.

Customer service was excellent.

I love the Life Cell Cream. I had an issue with a subscription, called the number, and everything was fixed in less than 5 minutes.

19 May 2026
Unprompted review
LifeCell Skin logo

Reply from LifeCell Skin

Thank you so much for your kind feedback! We’re thrilled to hear you love the LifeCell Cream and that our team was able to quickly resolve your subscription concern. Providing fast and helpful service is very important to us, and we truly appreciate your support!

LifeCell Customer Support Team

Rated 5 out of 5 stars

Chantal was very helpful

Chantal was very helpful! She was informative and prompt with all communication. I really appreciate this service.
Thank you

18 May 2026
Unprompted review
LifeCell Skin logo

Reply from LifeCell Skin

Hi Celeste, thank you so much for your kind feedback.

We’re thrilled to hear you’re enjoying the auto delivery program and consider it the best out there.

We’re also glad our customer service team was able to quickly help you update your subscription and make the process easy.

We truly appreciate your support and are always here if you need anything.

LifeCell Customer Support Team

Rated 5 out of 5 stars

Great Product!

After a one-time purchase, I started the auto delivery program. I think it’s the best out there. I needed to edit my subscription, which seems unavailable on their website, but a quick call to CS took care of it in a jiff!

18 May 2026
Unprompted review
LifeCell Skin logo

Reply from LifeCell Skin

Hi Kitty, thank you so much for your kind feedback!

We’re thrilled to hear you’re enjoying the auto delivery program and consider it the best out there. We’re also glad our customer service team was able to quickly help you update your subscription and make the process easy.

We truly appreciate your support and are always here if you need anything!

LifeCell Customer Support Team

Rated 5 out of 5 stars

Melissa was responsive and effective…

Melissa was responsive and effective in helping me with my questions. I have used this product for many years. The company is flexible in setting up a delivery schedule to suit the customer.

10 May 2026
Unprompted review
LifeCell Skin logo

Reply from LifeCell Skin

Hello Sue, thank you so much for your kind feedback!

It means a lot to us that you’ve been using the product for many years, and we’re happy the delivery flexibility has worked well for you.

We truly appreciate your continued support!
LifeCell Customer Support Team

Rated 5 out of 5 stars

The face lotion works very well and I…

The face lotion works very well and I have seen positive results. I have been using it for about a year now and will continue. Whenever I call customer service they are always prompt and helpful.

12 May 2026
Unprompted review
LifeCell Skin logo

Reply from LifeCell Skin

Hello Cat, thank you so much for your kind feedback and continued support!

We’re thrilled to hear you’ve seen positive results and that the face lotion has become part of your routine.

It’s also wonderful to know our customer service team has been prompt and helpful whenever you’ve reached out.

We truly appreciate your loyalty and are always here if you need anything!

LifeCell Customer Support Team

Rated 1 out of 5 stars

FRAUDULENT COMPANY!

As the saying goes, if I could give 0 stars I would! Fraudulent company, signs you up for repeat orders that you did not consent to. Tells you you can refuse the delivery but it gets dropped off at your door without a signature or ability to refuse it. Refuses to provide a prepaid return label to send the product back to them. HORRIBLE customer service and unauthorized charges to my credit card.

8 May 2026
Unprompted review
LifeCell Skin logo

Reply from LifeCell Skin

Hello Marya, we’re really sorry to hear how frustrating this experience has been for you.

We understand your concerns and would never intentionally enroll anyone without consent, as our subscription details are presented during checkout.

We were able to locate your account and see that our supervisor team did reach out regarding your concerns.

We truly regret that your experience left you feeling this way and would still appreciate the opportunity to help resolve this for you.

Please reach out to us at supervisor@lifecellskincare.com if there is anything further we can assist with.

LifeCell Customer Support Team

Rated 5 out of 5 stars

I've been using LifeCell for almost ten…

I've been using LifeCell for almost ten years now. Starting out with their face cream and scrub. Over the years I've added the neck cream and eye cream as well as the self-tanning product. All amazing products and highly recommend. I do not have great skin but since I have used LifeCell I get compliments on how smooth my skin looks. Also the customer service is top notch. The team is always willing to work with you on deliveries.
Greatjob and great product!!! Thanks Jim

11 May 2026
Unprompted review
LifeCell Skin logo

Reply from LifeCell Skin

Hi Jim, thank you so much for your incredible support over the past ten years!

We’re thrilled to hear how much you’ve enjoyed the products and that you’ve continued finding new favorites along the way. It truly means a lot to us that you’ve noticed such a positive difference in your skin and receive compliments on how smooth it looks.

We also greatly appreciate your kind words about our customer service team—we’re always happy to help with deliveries and account needs. Thank you again for being such a valued part of the LifeCell family!

LifeCell Customer Support Team

Rated 5 out of 5 stars

Love my product

Love my product, I actually have lashes now. And great customer service.

8 May 2026
Unprompted review
LifeCell Skin logo

Reply from LifeCell Skin

Hi Silvia, thank you so much for your wonderful feedback!

We’re thrilled to hear you’re loving the product and seeing such great results with your lashes. It’s also wonderful to know you had a great customer service experience. We truly appreciate your support!

LifeCell Customer Support Team

Rated 5 out of 5 stars

Thank you for the amazing customer…

Thank you for the amazing customer service today and helping me with my account! Great service thank you.

8 May 2026
Unprompted review
LifeCell Skin logo

Reply from LifeCell Skin

Hi Heidi, thank you so much for your kind words. We’re so glad we could assist you with your account and provide a great experience.

Your support truly means a lot to us, and we’re always here if you need anything!

LifeCell Customer Support Team

Rated 5 out of 5 stars

LIFE CELL - A GREAT PRODUCT

I’ve greatly enjoyed the Life Cell Aging Serum, and also the Glow Tanning Oil, all the products I’ve used have been tremendous. Thanks Life Cell

8 May 2026
Unprompted review
LifeCell Skin logo

Reply from LifeCell Skin

Hello Millie, thank you so much for your wonderful feedback!

We’re thrilled to hear you’ve been enjoying the Anti-Aging Serum and Glow Tanning Oil, and that the products have worked so well for you. Your support truly means a lot to us—thank you for being part of the LifeCell family!

LifeCell Customer Support Team

Rated 1 out of 5 stars

Automatically subscribed to get billed…

Automatically subscribed to get billed monthly which was not clearly stated when I made my first purchase. I hate when companies do this without clearly disclosing one is enrolling in month subscription. I can't recommend buying from this company and the product didn't impress me either.

6 May 2026
Unprompted review
LifeCell Skin logo

Reply from LifeCell Skin

Hi Joann, we’re sorry to hear about your experience and understand how frustrating that can feel.

We do want to clarify that our subscription details, including recurring billing, are presented during checkout, but we appreciate your feedback regarding the clarity of those terms.

We’re also sorry the product didn’t meet your expectations, as results can vary from person to person.

If you’d be open to it, please reach out to us at supervisor@lifecellskincare.com so we can review your account and assist further.

LifeCell Customer Support Team

Rated 5 out of 5 stars

Finally a product that I can see some…

Finally a product that I can see some improvement with . Love the anti aging cream .

5 May 2026
Unprompted review
LifeCell Skin logo

Reply from LifeCell Skin

Hello Laurie,

Thank you so much for your kind feedback!
We’re thrilled to hear you’re seeing improvement and loving the Anti-Aging Cream. It truly means a lot to us that the product is working well for you.

We appreciate your support and are always here if you need anything!

LifeCell Customer Support Team

Rated 5 out of 5 stars

Custom Service

Melissa promptly answered and it was great to speak with a real person. She is very knowledgeable about the products and her expertise helped tailor my shipment to meet my needs, even to the point of adjusting shipment date. Her suggestions were very beneficial for the way I use LifeCell products. Melissa made the transaction very smooth and fast.

5 May 2026
Unprompted review
LifeCell Skin logo

Reply from LifeCell Skin

Hello Diane, thank you so much for your thoughtful feedback!

We’re so glad Melissa was able to provide such personalized and helpful service. It’s wonderful to hear her product knowledge and recommendations helped tailor your shipment perfectly to your needs. We’ll be sure to share your kind words with her—she’ll truly appreciate them!

LifeCell Customer Support Team

Rated 5 out of 5 stars

Absolutely love all their products

Absolutely love all their products. I am currently using the face serum, the moisturizer, lip plumper, eye cream and glow oil. Best product by far on the market right now. Iam very satisfied

4 May 2026
Unprompted review
LifeCell Skin logo

Reply from LifeCell Skin

Hi Ingrid, thank you so much for your amazing feedback!

We’re thrilled to hear you’re loving so many of our products—that truly means a lot to us.
It’s wonderful to know you’re satisfied and enjoying the results!

We appreciate your support and are always here if you need anything.

LifeCell Customer Support Team

Rated 5 out of 5 stars

The customer service and the product…

The customer service and the product are top notch!

4 May 2026
Unprompted review
LifeCell Skin logo

Reply from LifeCell Skin

Hello Janet, thank you so much for your kind words!

We’re thrilled to hear you’re happy with both the product and our customer service.

It truly means a lot to us—thank you for your support!

LifeCell Customer Support Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look