LIFE Pharmacy Reviews 3

The professionalism demonstrated by Dr Rasna and by Sister Simi on 06 07 2026 at LIFE MEDICAL CENTRE DEIRA CITY CENTRE was excellent and greatly appreciated.

Everything went wrong. I ordered medication in the morning to receive it until the afternoon. I insisted on making sure that I have only few hours to receive the order. The pharmacist lady lied about the delivery and made me trust just to make a sale for more than 1200AED. I waited for 3 hours with no delivery and more lies that it will come. At the end I needed 3 times to request to cancel my order. So unprofessional, such a bad service and communication. Never again, thanks god there are many pharmacy brands in Dubai

I am regular customer of life pharmacy to buy my medications for prescription issued elsewhere. Though I used to buy from life pharmacy in Burjuman, I switched to their branch No: 79 located in Zarooni Building , opposite to Burjuman center ,since 1 year , since it is just a street away from my house. Only lately, I came to realize that 2 pharmacists there are involved in unscrupulous and cheating activities.
Instance1: We used to buy T. Olmepress 40 mgs regularly from them and one day when I had sent my daughter to buy the medicine (even though they her), the pharmacist gave the most expensive one and daughter brought the medicine home without knowing the exact price. I was alarmed on seeing the same soon after I returned home form my duty and told her to return it back and get it refunded ( since the box was not opened). While she went their the pharmacist gave a credit note for that amount and while I spoke to him to refund into my credit card account, he refused saying they only provide credit note which is a blatant lie since other branches do provide refund into your credit card. Again when I enquired why he gave me the costlier local brand, he said that brand was mentioned in the prescription which is not the case since only the generic name was mentioned in the prescription which is attached herewith. The actual price of an imported better quality medicine is AED 51.00 for 1 month medicines while the pharmacist gave my daughter the other brand for AED 159.00 for 1 month medicine.

Instance 2: We usually buy medicines for 3 months since these are regular medicines for chronic problems. Last 3 visits to the branch number 79 of life pharmacy near Burjuman, we have noticed that they don't give us the full supply at the same time though they take the money. The 2 pharmacists whom I mentioned above typically say one of the medicine they have less stock and they would deliver it the next day and we trust them and bring home the medicines whatever they provide. They have never bothered to call us or deliver us the remaining medicine once they received even though our flat is a 2 minutes walk from their pharmacy. Only we customers had to go back after a few days and request them again and collect it. During the last purchase way back in June, we totally forgot and after 2 weeks while crossing the pharmacy my wife alerted me of the remaining medicines and we went to the pharmacy and requested and they were simply acting and finally they gave us the remaining medicines without any remorse. If you forget to collect, then, the pharmacists pocket them or sell to some other customers. It's a shameful act of cheating customers in the name of forgetfulness and unethical unfair trade practices. I was wondering what other innocent people would do or how they would suffer in the hands of these cheating pharmacists. They are very untrustworthy pharmacists who are just there to suck poor people's blood just like any other.

PS: The attached image is the actual prescriptionfor which medicine was sought in the 1st instance and the medicine which I bought after the credit refund issue is shown here. Initially they have issued Olmetec 40 mgs the price of which is 3 times the one pictured here. Inspite of us known very well to them, they still take a chance to cheat us saying that Olmetec 40 mgs was mentioned in the prescription which is not the case as seen from the prescription