Lieferando.de - Online Essen bestellen Reviews 

Very nice restaurant to get food from when hungry, very good owner too very generous

Terrible! The order never came and they never returned the amount of money I paid by card.

Worst experience ever, please do not trust this company. Order comes mind 90 later after ordering, Ice was warm not eatable and pizza cold, no not order here!

Order was canceled by the restaurant due to driving distance yet the app still shows as delivered. Imediately contact the customer service by email, 2 weeks later no reply whatsoever. Barely get in touch by phone and by barely I mean customers aren't allowed to call, just businesses which isn't fair but I still called and told they cannot help me with the issue and to wait for the email reply. Never got any

Orders aren't coming through, this happened multiple times now, on 9th of april and today on the 23rd of May. Restaurants on the phone are very unfriendly when asking them what the status of the order is by phone.

Wasn't always like this, but this seems to be the state of affairs now. Restaurants are closed now and I was waiting an hour for food for nothing because somethings wrong with the ordering system. Lieferando hotline says "we're only having a support line for restaurants, this connection will now be terminated" after reaching out to them by phone. All this trouble and there's still no food on the table just to get my money back. Honestly, not worth it.

The burger was with a bad smell and the tomato is bad with bad taste i didn't eat that burger and so baddd the burger i ve paid 20 euro for throwing food. My first time with liferando and so baddd
GB47F6

I've made an order. The courier called me and informed that he could not find my door. We have just 3 doors on the stage. I explained him that address is correct. He told me ok, he will come back and then I saw him driving away. On-line assistant is not helpfull, just asked same questions again and again. Order QFT87G.

The delivery time was already quite long right after placing the order. It kept getting higher and higher, and in the end, the order was simply canceled without explanation. At least the money was refunded. But to find out after waiting 1.5 hours, hungry, that it wasn't coming after all isn't exactly a pleasant experience.

I received spoiled food from Ben & Bahar and got no response to my calls or emails. Lieferando refuses to help as well. Terrible service from both the restaurant and the platform.

1-star review – Never again.

Worst delivery experience I've had.
I ordered from Lieferando via Pizzeria Roma. I was home the entire time – no one rang, knocked, called, or left anything. I received no pizza, no call, no email. They later claimed the food was left at my door, which is completely untrue – there was nothing there.

When I contacted customer service, they just repeated the same message: that the driver "tried to reach me" and left the food. No refund, no apology, no responsibility.
I checked everything, including missed calls – there was no attempt.

This is not about money – it’s about how poorly this was handled. I was treated like I was lying.

Never again will I use this service.

Service , payment , and delivery always go smoothly .
Thanks for being available .

Hello everyone.
Sharing my recent experience with Lieferando.de. On March 5, I ordered one dish from PHO VIETNAM. It was delivered. One week later, I checked my PayPal transactions and to my chagrine, I discovered I was charged TWICE on March 5 and again another charge on March 7. I immediately contacted the merchant and PayPal about the two unauthorized payments. I sent 7 email to the seller about the additional unauthorized charges and PayPal also contacted the merchant. No response.

Fortunately, PayPal refunded the two fraudulent charges.

Upon farther examination of my PayPal settings. I found out that an automatic payment was set up with this seller which I never did!

If you use PayPal, double check your payment settings. There are companies that can easily set auto payment in their websites and can charge you without your authorization.

I have screenshot of the fraudulent unauthorized charges and the reversal /refund by PayPal almost a month after these fraudulent charges.

Beware!!!
Food: 1/5 | Service: 1/5 | Atmosphere: 1/5

My comment is that you are deleting

no good service, the delivery was cancelled after we waited more than 1 hour

Bobby‘s Curry & Co beste !
Immer freundlich, on Time, Good Food, Nice :)

Bad costumer support

Order was 3h late, so late in fact we believed it was forgotten. Tried to call the restaurant multiple but no reaponse. We tried to order at a second place and than the food arrived after we placed the order. Couldnt cancel the second one as well because the same problem.

Tried to reach out to the costumer support of lievarando to find a solution but their responses are a big nothing burger. Very dissatisfied with the restaurant and lievarando costumer support.

Something happened multiple times: I ordered something and 40 minutes later the restaurant didn't even receive the order, because probably you don't have enough couriers. But in the app, it shows as food is being prepared. This is misleading. Also your time estimates are misleading. I am very disappointed with your approach to transparency and sharing information. I will delete your app. Enough is enough. 

I just got an order that was not complete. Who do I contact?

No Real-Time Support – Frustrating Experience

How is it possible that a food delivery service doesn’t offer immediate customer support? If something goes wrong with an order, getting a reply three days later is useless. Fast service should come with fast problem resolution — not radio silence when it matters most.