Lieferando.de - Online Essen bestellen Reviews 

Took my money, never for my order. No one to contact (except automated chatbot, the tech of which is about 15 years old or a pre-recorded voice message). Dreadful!

This is a scam..

The website design is horrible. But, worst of all, they tell you the food will be with you in 20 minutes before you pay while, after you pay, the eta goes up to 55 minutes. This is a scam.

EDIT: the ludicrous reply from lieferando just confirmed the scam.

My order was marked as “delivered” in the app, but I never received it. The doorbell didn’t even ring, and I checked outside and at the building entrance – nothing. I received a refund for the food, but the tip and delivery fee were not refunded. Very frustrating.

They deserve a minus 100 star... worst management and worst customer service.
First To the person who will reply to this review. Dont write scripted messages. I know you dont care.
I emailed you on both Info and partner. I also contacted via all your social media.

As a resturant owner we are not getting our money from two months. We contacted them but no reply. The people on calls were simply cluless.
They dont know about anything.

All oderwrong my Oder burn please sen it agin. My order agin

I ordered food one Sunday evening. I did not receive my food, even though the website says it had been delivered. I understand some mistakes can happen, but there is no compensation for the fact that the food did not arrive. I lost my money. There is no call center, the only communication method is one broken AI that recommends irrelevant solutions. I do not recommend.

Order number- GPP9DC

I ordered food and didn’t receive it, i contacted the customer service option in the app with no luck, is the cheapest AI version that keeps you in a stupid loop. I want my money back. Don’t use them, they are bad.

This must be the single worst app in all of history. First of all, if you're working with restaurants with independent couriers, the best you can do is give them the info of the ordering person ( phone number). I order for a meal at 5pm. It's now 9pm and no one has delivered my food. A stupid AI "customer care" keeps me in an unending loop and refuses to connect me to a human. And then it shows that my food was delivered meanwhile it was not. This is literally scamming. Give me my money back and fix your shitty AI.or put a human in the loop!!!

I placed an order with Lieferando a significant time ago. The waiting period has been excessive; frankly, it took so long that I eventually gave up and had to prepare and eat my own meal in the interim.

By the time I finally attempted to track the order, it was completely redundant. I have now requested a cancellation as the food is no longer needed. The service today was unacceptable, and the delivery timing completely failed to meet basic expectations. I sincerely hope this cancellation is processed promptly.

Tried to order food, app just says 'nearly there' for the past 2 hours. Restaurant closed. Hungry girlfriend... Very annoyed. Probably won't be refunded either.

Bought a gift card for my friend. It was meant to be shipped, but my friend never received it. Customer Service just said I had to work it out with the restaurant, which...there was no restaurant involved as my friend never received the gift card. Disappointing.

If only there was a negative rating. Absolute garbage company. After 1 hour of ordering from a restaurant it was cancelled. Annoying but ok. HOWEVER, when Lieferando (as required) refunded me for my order, they did NOT refund the tipp. After contacting them (which the only way is email now, no real person chat bot or phone number) they said they didn’t have the capacity to refund the tipp. Even though NOTHING was delivered. Who was tipped? And for what? They refused to even give me a credit for 2 euro to my account. They just stopped answering me. WORST customer service. In world of 1000 delivery options, don’t choose this terrible company. Deleted account forever. Taking my business to Wolt.

Unfortunately I can’t give a 0 star rating right now. I placed an order around 9:15 AM for two subs from Subway Krefeld via Lieferando, paying extra for delivery. The app said delivery within 40–60 minutes, but after 2 hours of waiting, calls, and messages, nothing arrived.

When I called Subway, they claimed they don’t even work with Lieferando, which is absurd since their shop is listed there. I was unwell and needed food to take medication, yet both Lieferando and Subway gave me zero help — just a useless chatbot and delayed responses.

A Lieferando employee from Berlin later called and rudely insisted it was written on the app that Subway opens at 11 AM, which is completely false. Nowhere on the app did it say that, It’s not the first time im using their app and even Google lists their opening time as 9 AM nor did the subway employee say otherwise.

This isn’t about 30 euros which he said he won’t give— it’s about respect, honesty, and basic customer service.
If you can’t deliver or communicate properly, don’t offer the service.
Never using Lieferando or Subway Krefeld again.And as for the guy who called from Berlin, learn some respect.

This is the second time I have an issue with Liferando.de. This time I have not received my order, the courier checked it as delivered so I’m left with nothing. There is also no way of contacting customer service, as I wouldnt count AI as customer service, it just loops the same answer over and over again. After reading the reviews, I’m not about to wait half a year for an answer, so Liferando.de i demand my money back for order M7PM3D as soon as possible, as mentioned I never received the order, the courier probably took it for themselves.

I can't imagine a worse service.

We ordered some fried chicken through Lieferando, expecting a normal dinner delivery. What we got instead was a two-hour nightmare of dealing with the most useless chatbot ever designed.

After 1 hour and 50 minutes, our food still hadn’t arrived. We tried contacting support, but you can’t, because Lieferando apparently thinks a chatbot that loops you in circles counts as customer service. You tell it your order hasn’t arrived, and it replies, “Maybe it was left somewhere.” Then it asks, “Is there anything else I can help you with?” over and over, like a bad joke. There’s no human, no escalation, nothing.

In the end, we literally got in the car and drove to the restaurant ourselves. Guess what? Our food was just hanging there, waiting to be picked up, probably for ages. The restaurant did their job of cooking the food. But we had to do Lieferando's job, because they couldn’t do theirs.

So we paid for delivery, waited almost two hours, then delivered our own food, reheated it, and finally ate. The only question I’m left with is: why did I pay Lieferando at all?

If you’re considering ordering through them, save yourself the frustration. Either call the restaurant directly or use literally any other service. This one has hit rock bottom.

We are long term customers at Lieferando.de and are overall satisfied until today. We received a voucher for many orders at one restaurant. The voucher number has been typed into the intended field during the order has been placed. By changing the payment method, the voucher disappeared… probably a system bug… The problem is how the service team at Lieferando.de is dealing with such a claim. We subscribed the problem and ask for support but there was just a poor excuse about what happened (no help). Highlight is the ending of the e-mail: Quote: Bei Fragen kontaktieren Sie uns bitte nicht und nutzen Sie nicht das Hilfe-Center = please do not contact us

No customer support, no refunds, no cancelations. Lieferando didn't deliver due to not having delivery personal and I should pay for it? The restaurant is waiting for an hour to dispatch the food.

I ordered sth and after 40 minutes it says it’s delivered, but nobody delivered it.
Send message to customer service and they said they get back to me by email. I mean, it’s a food delivery service. It’s not DHL. No wonder why Uber is ahead. I’ll come back to Uber and never order from Lieferando again.

The driver came in Café Glück und Selig at 12.35 hrs on September 28th 2025. He never brought the order to my Adress. I picked the order myself @ Café Glück und Selig after 1 hour and 15 Minutes waiting at home. The driver was then very unfriendly in front of the Café. He never apologized for being more than 1 hour too late. No delivery at all. The order was confirmed at 11: 14 hours. I have the receipt.

A bunch of liars runs the company and its policies. My order was delayed by an hour, and I was told that a voucher as compensation would be provided, which I would receive within 2 days. I never received it, and despite connecting with support for the same several times, there was no resolution. Never ordering from this app ever again.