Lidl Nederland Reviews 

Hi purchased battery operated saw from LIDL online store £41.83 waited over 1 month for delivery by CHINA POST it is now telling me that it has been delivered and signed for but I haven’t received it know trying to find delivery people in Uk called Sprinter to check if it’s genuine or not ?

I have ordered a TV that has yet to arrive. I have waited for this for more than 15 days, and now I have moved to another address. They still need to cancel my order and refund my payment. The delivery company has not even tried to deliver the parcel until today, 8th of December. Also, Lidl doesn't change my address to my new one. The result is that they grabbed my money, and I am seeking legal action. I have sent them multiple emails, and their WhatsApp app doesn't reply. Also, in the emails, they refrain from replying regarding the refund and the cancelation. Don't buy anything from them if you do not want to spend your money. I am really angry with their services. In the past, I ordered a lot of things, but I will never make the same mistake.

I ordered a shredder, first one arrived too late and was returned. Second one arrived on time 3 days after order. Used Park shredder - blade broke, spares - eventually found a place that sells it. Their service was good, Lidl after services - beware when you buy mechanical - after sales service not what you would reasonably expect. Best to buy at same price from store on site and know after sales and spares will be there.

Customer care asked me to contact- try to navigate their contact form … tricky. I gave up. Then I send them my details via Messenger as requested and then some interesting correspondence leading nowhere as they try to link the dots …

I like Lidl stores in Europe - they offer very competitive prices and a wide range of products. By using their app, you can get good discounts.

I had forgotten to take home from our holiday address the lower bar part of my big Florabest beach umbrella. Lidl Shop Netherlands replaced it without even charging for it. Great service!!!!

Over a month ago i did not recieve my order and still No money back. Customer service is ignoring my emails for 2 weeks now. Again. One star

incompetent and unorganized customer service. I had to return few product. Takes them ages to figure out who their service partner is for particular product. Took me 40 days to get either money back or new product.

I bought the LIVARNO home High cabinet Basel 02/05/2023 and it was supposed to arrive the 05/05/2023. It never arrived, therefore I contected Customer Care. It was reordered but this one was also never arrived. I reconnected Customer Care again and it was reordered. This last shipment had never left the warehouse from my understanding. I have tried to contact Customer Care regarding it via Whatsapp but they are not replying anymore. I am feeling frustrated and scammed. I would have never imagined Lidl working in this way!
EDIT 09/06/2023:
As of today, I have still not received the piece. Everyday I get an email from DHL that the piece is on its way. Customer Care replied to my messages only after the first review written here, but again, they stopped replying. The trilogy continues and I ask myself, will I ever receive what I ordered???

They delivered a smelly, full of moisture stool which they replaced.

I only received the replacement item weeks later. In the meantime, It was not possible to keep the defective item in my small apartment, with no balcony or outdoor space. It was of course thrown in the trash - It was smelly, full of moisture (some wood parts were even green!)

However, I was surprised to have received an invoice for the replacement item! They insist on me paying this invoice, meaning twice the amount for this stool, with all this inconvenience, back and forth communication and delays.

Terrible quality and customer service, not understanding the client at all.

Shipping was rather fast and products are OK, but an order for 6 items was split into 4 packages. Why? A pack of four AA batteries in a box that could fit two pairs of shoes? I thought LIDL was trying to be more aware of their environmental impact. Please do better!

UNFORTUNATELY, 1 order, 6 packs,
every in another day :(
1 was broken
Lidl dont want communicating
Lidl dont want send new goods
Lidl dont want send money back
Lidl waste people time and money
I dont recommend Lidl, be aware !!!

Terrible experience.

Ordered a mattress here because my back is hurting immensely, and my current one is terrible and is making my back problems worse.

Delivery said 5 working days. I ordered on a Saturday (the 11th), today is the 21st, and there is still zero movement in tracking.

They claim the order was sent already to Belgian Post, but Belgian Post assured me they had not received it yet by LIDL.

In the meantime LIDL is telling me "order needs to be delayed even further for them to start investigating". When I explained them this policy I can respect but considering the specific conditions (physical and mental suffering from painful back) I requested them to handle it more swiftly than they usually would.. They said no. Repeatedly. I am extremely displeased and my hatred for LIDL at this point is bigger than the pain in my back, which is immense.

I am extremely displeased with this experience. Especially the lying: that it is already at the post office.

I even offered to come pick it up myself! They refused that as well... In matter of fact they "can't" even tell me where the mattress is.

On top of everything, they won't even stop the process and just refund me my money. They want me to wait undetermined amount of time for it to get here (even though it is in their hands still), then have it sent back to them, before they will begin processing my refund which will take another week on top of the shipping, putting my money in limbo for almost a month.

There was zero flexibility to help me out considering my painful situation. Just a number to them. On top of mad, I am also sad because of this whole story. Today is the 7th business day and they said delivery within 5 business days. On the 7th day (today), again, there is zero tracking movement. Not even delivered to shipping company.

-edit after their response- : Yes, clearly I have been in touch with your Belgian colleagues. They have done nothing to help me.

Your products are good and you send the orders fast. However, ordering from your online store is a horrible experience because postNL keeps postponing the delivery dates.

My worst experience ever purchasing online.

On 06.01.2022 did order and paid with PayPal.
In the next few days received the package in two pieces. The quality of products was not satisfying and packages were sent back in the next days, again in two pieces.
On 08.02.2022/09.02.2022 received an email that in the next few days your reimbursement will be transferred.
On 18.02.2022 I called customer service, with a question where is the money, and astonishing answer, "We have transferred your money back". The rest data CS employee was telling wrong e.g order date, payment method .... I am telling, that it is the wrong data, I have purchased via PayPal not direct transfer, I even sent them via email a screenshot from PayPal, but they just ignore it.
Similar call, on the 21.02.2022.
If this is your business model, you are not heading in the correct direction.
As I understood from ignorance of customer service, the only way is to discuss this with the lawyer.

One of the best service experience from Lidl team. They were very proactive & prompt in handling my concerns. I am really happy & satisfied by their service.

Horrible administration and customer service.

Bought an e-bike thought their webshop.
Got delivered on time and undamaged.
So far so good.

Afterwards I repeatedly got stalked by Lidl because according to their administration they haven’t received my payment.

I have shared multiple screenshots with info. No response from Lidl and each time after a couple months the stalking starts again.

I am a very satisfied customer.

Bought O hanlon herbs yesterday when I removed packaging the were in a sorry state.
Why sell rubbish like this not fit for purpose

This shop keeps me coming back. When I experience a problem I often see that it get solved. Sadly sometimes this takes to long.

Good experience... Order arrived within two days! Perfect