The customer service was great and…
The customer service was great and really efficient! I would definitely be using them again as they made my travel experience really easy and straightforward. 10/10 service. :)
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The customer service was great and really efficient! I would definitely be using them again as they made my travel experience really easy and straightforward. 10/10 service. :)
Excellent customer service from start to finish. The booking process was straightforward. I appreciated how responsive they were whenever I had a question.
Avoid at All Costs!!!
My experience with this company was absolutely unacceptable.
I paid for a boarding pass that was never provided. Despite taking my money, the company failed to send the boarding pass I had paid for, leaving me stranded in another country for several days with no practical assistance or solution.
As a result, I had to arrange and pay for my own return travel at a cost of approximately £500. During the time I was stranded, the company did not offer accommodation, alternative travel arrangements, or any meaningful support.
The delay caused serious consequences for me personally, including the loss of my job due to being unable to return home as scheduled.
To make matters worse, I am still waiting to be reimbursed for the boarding pass that I paid for but never received.
Based on my experience, I would strongly advise others against booking with this company. I found the service unreliable, the customer support inadequate, and the handling of the situation completely unacceptable.
I have kept records of my communications, payments, and additional costs incurred as a result of this experience.
I feel so happy to travel with this company.I traveled to saudia they gave me the nearest hotel to haram shareef and they provided me the transfers for ziyaraat free of cost.
DO NOT USE THIS COMPANY
These people are scammers. I paid in full for 3 return tickets for my family from the Caribbean to the UK. The day before they were suppose to leave, Libert Tours cancelled the tickets. Then they booked a new ticket via Air Canada.
When my family arrived at the airport they could not board the plane because they had no Canadian visa. To cut a long story short, I ended up having to pay over £500 to get my parents to the UK.
I called them a few weeks before my parents were to leave the UK only to be told that the tickets were cancelled. Nobody called me to tell me anything. After weeks of many broken promises to provide new tickets and to prevent my family from overstaying in the country. I had to spend over £1500 to purchase new return tickets.
This is the worst experience I ever had with any company. I even became physically sick from all the stress I had as a result of this experience.
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