Liander Reviews 469

A few days ago there was a problem in Zaandam that caused a power outage in the area. After they claimed the issue was “fixed,” my house never got electricity back.

A few hours later the power partially returned, but many things stopped working — washing machine, plugs, lamps, and more. I called support immediately, and all they did was send me a generic tutorial to “find the issue” and told me to hire an electrician.

I am still without electricity in my kitchen and living room. This is probably the worst experience I’ve ever had with a service provider.

I’m extremely disappointed with the level of service I’ve received. This is the second time my appointment has been canceled, and on both occasions, I waited at home all day with no technician showing up. Only at the very last minute did customer service call to inform me that I needed to reschedule. It’s completely unacceptable to waste a customer’s time like this — especially when I’ve had to take time off work to be available for these appointments. The lack of reliability and communication is very frustrating. I truly wish there were alternative providers available, because this experience has been unprofessional and disappointing from start to finish.

Worst service I had so far.
I am in contact and nobody made any appointment and just request the photos! no explanation that no appointment has been made.
which made my project has been delayed ans CS shouting at me on the phone and do nothing to help it out.

Liander operates our electricity smart meter. They have a monopoly as a utility provider in our area. Our smart meter is faulty and since April 2023 and Tibber (our energy provider) has not been receiving the energy consumption data of our apartment from our Liander smart meter. We first reported the issue on 10/01/2024 and we are supposed to be contacted within 3 months. I have since contacted Liander on 02/03/24, 17/04/24, 15/05/24, 02/08/24, 13/09/24, 23/10/2024, 03/12/24, 02/05/24 and again 15/05/24 via contact form and phone. I have not received any follow up or call back to inform us (1) what the issue is (2) when and how it will be fixed. Every time they tell me again I have to wait 3 months for a response. The fault is costing us money monthly because Tibber are estimating our consumption and although they can correct the consumption data, they stated that they would only do this once and would use an average rate to backdate the fix to the error. Liander are unresponsive for over a year and a half now. I am having to move energy providers now with fixed rates. We cannot move utility provider because they have a monopoly as the utility provider for the area. We are unsure how we can get Liander to act on our issue.

Workers came to replace some pipe work for the gas and in the process broke one of my tiles at my front door. I have all of this on camera and they refuse to repair the area their contractors damaged. Initially they said the damage was there before they started but you see them cause the damage and then take photos.. Its ridiculous as its on video and they still choose to ignore my request to have the damage managed.. Worst customer service I have ever experienced..

We received a letter that for works reasons they had to take it out the electricity and the gas between 8 and 16, that didn’t mean that for all those hours everything was off, but this happened 6 hours without and with a baby in my case it was a hell especially for warmth it up the milk.
I called no answer, I text in WhatsApp and they just said that they announced in the letter but it wasn’t true.
Really bad behavior and service!

They came did work with meter
Messed up the electricity
Electricity not working after they did
The work instead of fixing the mistake they caused, call electrician
If I knew this would happen i wouldn’t
Let them in.

Third world monopoly installer. 3 months waiting for installer, who came but couldn't do the job. Suddenly 7 months waiting. No planning date. Need 3 phase for oven, but will be cooking for many more months on simple bench top cooker. Sad. As there is no competition in the region, no wonder the service is like this. And they don't care!!

Liander is responsible for the function of the smart meter at my home. This has been broken since I moved in. After 3 calls with employees that did not take any action, while they assured me they did, and 4 months of waiting, they did tell me that they have no clue if and when the smart meter will be changed.
Terrible service...

I had a problem with my gas pipelines and I contacted them and open a case. After 1month and a half, I just get just an email that we are looking into it but we still will need some time. After that, I made some calls to insist because have been a lot for just checking my meters (which are both smart), and never got a response. Pathetic company. There is no 0 star because you deserve 0.

I just an operator coming to fix some issues I had. HE was very polite, explained to me everything and fixed it all in no time. Usually I can be sceptical with those big companies for their services. It was outstanding. Maybe I was lucky, but I experienced an amazing operator.

We have had power failures for a week now. Several hour last Tuesday and Wednesday, a few short outages Friday and Saturday, twice yesterday, and now a long outage again today. This is unacceptable! We have work to do, children to feed, and a baby to keep warm!

During a powercut (that lasted 15.5 hours!!) Liander accidentally turned the electricity on too early for a few seconds and due to power overload broke nearly 900 Euros worth of home appliances in our house.

When we went to claim the damages with them they ended up giving us 330 Euro and told us we are much better off now that we have new appliances.

So us having to pay over 500 Euro out of pocket for stuff we didn't want to buy / plan on buying (regardles of whether we can actually afford it at that moment) has apparently left us better off...!

When it came to reimbursing us for the time of the power outage they quoted us 4 hours until we complained. After checking again Liander confirmed that it was indeed 15.5 hours. Again, trying to scam us our of our money!

It's horrible to see that a large company will try to squeeze every cent on their customers, even if they are the ones who made a mistake in the first place.

I have been waiting 6 weeks to change my electric capacity, applied in August planned for October 25. Today I have spoken with Liander customer service and they have postponed my appointment for another 6 weeks because they are busy and under staff. It is horrible since I can not use kitchen without new electric. They are not giving any other options or being helpful. People on the phone is also totally not customer friendly. Ugur

Liander will outsource the replacement of meters to another company that are payed per installation. Quantity over quality, meaning they really don't care or take any responsibility. This subcontractor does not care if they break anything after the meter either. If the do break it, the will not inform Liander who will do everything not to help you out, and will leave you with the damages.

If you argue enough you might get a refund within 8 weeks. In my case the damage Liander and their subcontractor will have set me back 1.600 euros, and i still don't have gas or warm water.

My only advise is to ignore their mail about replacing it. You are NOT obligated to do the change.

So far so good. We don't hear a lot of them, they just work. Disruptions are usually rare and well communicated and fixed quite fast. The only thing, while changing our meter they've lost measurements from the old one, and adjusted our consumption to average which is not 100% fair.