Lialys Reviews 

Quality made. The business always keeps in contact with you once you order. I had a problem trying to figure out what I was doing wrong putting them in, The company sent me videos on step by step. So overall great company

The hairpins are really pretty and very easy to use. I love the way they hold my hair in place and they arrived packaged nicely and with the cutest little bag to keep them in.
I would recommend this product and the buyer. My item arrived in a timely manner and I am so pleased with this purchase

I appreciate that they came quickly. I also appreciate that there are instructions as to how to use them

Love my new hairpins! My hair is super short, super thick and not always easy to style or manage. Sometimes I just want it out of my face and constrained. These hairpins do the trick. They only required a few false starts to get the hang of using them and they really do stay put all day without hurting my head. I’m very happy with the product.

Great hold with the Lialys Hair Pin and looks nice too

Videos showing me how to use the hair pins are very useful.

I was exploring options and when I went to my cart I accidentally confirmed my purchase instead of adding a code.

I checked their cancellation policy and thankfully saw that their own websites states you can cancel your order without penalty within an hour, so I cancelled immediately. I received confirmation that my cancellaion request had been received, also within the hour.

Despite this, I got an update the next day that my order was received. I contacted again, but didn’t hear back until the order was already shipped. At this point they said that it was not possible to cancel.

Their email customer service has been terrible, and ultimately they won’t address the fact that I followed their own policy and they just ignored it. They won’t even answer as to whether they’ll process the refund once the package arrives.

Absolutely disgusting, I have no interest in supporting this company.

I was very sceptical about the clips when they arrived. I have shoulder length thick hair & didn’t believe that such a small clip could hold it. It takes a bit of practice to master getting it into a secure position. But my goodness once you do get it right it’s magical how well it holds. I am delighted with little mighty clips 😁

Great idea
Good to control my thick hair

Avoid!! The clips are much smaller than shown on the website, and did not hold my hair (very long, fairly thick) for more than a few seconds, in any style, not even just clipping the sides back. I watched all the videos, and had no difficulty using them as instructed - they just don't work. My daughter tried them (mid length, curly hair) and had the same experience. Like other reviewers I'd seen that they could be returned before ordering, and I also knew that distance selling regulations as well as 'not fit for purpose' meant I had good grounds to return. The website says to email their 'contact@' address for returns, so I duly sent them an email - after 5 days no reply so I sent a further email attaching the original email and asking them to respond - after another 5 days still had no response so I used their website 'contact form' explaining why I wanted a refund and asked why I'd had no response. They replied by email, asking what was missing lol! I replied nothing was missing, they just don't work so I want a refund. They replied "we do not offer refunds at this stage" 🙄 I told them distance selling regulations meant they had to. They replied "our current policy does not allow refunds or cancellations at this stage" 😂 ! My response? "Your policy is overridden by the law! I will pursue this legally and I will be leaving unfavorable reviews wherever I can. This is appalling" The following day I got an email saying they'd processed a full refund, and later confirmed I don't need to return the clips "you may keep them as a gesture of goodwill from us. We hope this helps and that you find a use for them despite the issues" 🤣 I'd had a problem after the initial order which went missing after being left at a collection point, so had to contact them then and they were very responsive about that issue, but much less so when I requested a refund. Also every email from them, and all the replies to reviews here, read like AI!! Awful product, terrible customer service - Avoid!!
EDIT: after this review was published, the company emailed me to ask if I would "consider removing it"!! I told them it was disgraceful they would even ask

The hair pins don’t work for my hair and it’s not obvious you need to return to France . Not a good purchase

I ordered and received these for my daughter and granddaughters in Australia. They are on their way to them. When I hear they have arrived and they have tried them I will update you. They all have long hair, mine is short and very fine so not much to grip on to. Irene

Lovely hair pins and very easy to use.

I’ve bought two lots of these. I went from long to short hair and all the claw clips etc became useless. These are brilliant, stay put as long as I like and sturdy enough not to snap. Highly recommend

Lovely product works well & looks great. Excellent service 👏

I have long thick wavy/curly hair that has always been unruly. I always wanted to look put together and tidy. These hairpins have allowed to pull off that look. It took some practice and watching videos. I am glad that I took a chance on these.

Nicely packaged appears sturdy but much smaller than expected from watching video. A little expensive for something so small. The free extra set quantifies the price. But one set at full price is rather pricey.

Good quality hair pins. Work great on medium density long hair. Kept my hair up all day. They arrived within a week of ordering. They are worth the price.

Easy website to use. Order was delivered before expected so well pleased.