Lhanel Reviews 

392
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 141 reviews, reviewers had a great experience with this company. Customers are highly satisfied with the products, such as the Pilates Reformer Set and Rock Stepper, finding them effective, well-made, sturdy, and a great value. Many reviewers praise the exceptional customer service, noting their helpfulness, quick responses, and effective issue resolution. However, some customers experienced significant delays in receiving orders, often reporting a lack of shipping updates or tracking. While some praised quick responses, others found communication inconsistent, with emails going unanswered or updates being slow. A few reviewers also noted product durability issues, such as welds breaking or bands snapping shortly after purchase, requiring replacements.

What people talk about most

Product

Clients share ambiguous opinions on product quality and durability; many reviewers express satisfaction,... See more

Customer service

Customers consistently note positive experiences with customer service, praising the great communication and... See more

Order

Customers had ambiguous experiences with order, with many reporting significant delays and poor communication... See more

Response time

Users describe ambiguous interactions with response times, with many customers praising quick and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Unfortunately, my order hasn't arrived yet. I purchased item 7 weeks ago on December 12 2025, emailed customer service after 6 weeks. Got apologetic answer, then a week after still no delivery. I... See more

Company replied

Rated 4 out of 5 stars

FINAL UPDATE: as of 11/15 I received my order. The company made this right and I’m happy with the product. I appreciate what they did. 2nd UPDATE: as of 11/8 I did finally hear back and they... See more

Company replied

Rated 4 out of 5 stars

Originally, I placed a negative review about Lhanel bc I ordered the Rock Stepper on 11/15/25 and never received any kind of shipping notification and it was well past their 3-5 week shipping expecta... See more

Rated 5 out of 5 stars

Am totally amending my review, which was based on having to wait, although now am glad I did, I really enjoy using this, and its surprisingly sturdy in addition to being a low footprint, great home... See more

Company replied


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

392 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(392)

136 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The pad won’t move smoothly

The pad won’t move smoothly. Asked for a return right away- they have been continuously asking for more videos of me using the machine to figure out what’s wrong. I’m sure just hoping I’ll just give in and stop trying. I have been trying to get a refund since December. Don’t buy it. It’s cheaply made and the plastic catches at the seam. Look at their refund policy too- you have to pay for shipping back even though it’s a faulty machine and not your fault.

22 May 2025
Unprompted review
Lhanel logo

Reply from Lhanel

Hello Missy,

We’re truly sorry to hear about your experience — this is absolutely not how we want any of our customers to feel. We completely understand your frustration and we appreciate you taking the time to share your feedback.

Please reach out to us directly at support@lhanel.co, and kindly refer to this Trustpilot review in your message. Our dedicated team is on hand and ready to resolve this for you as quickly as possible.

Thank you again for your patience — we genuinely want to make this right.

Warm regards,
Lhanel Team

Rated 5 out of 5 stars

Good email communication

I had a trouble with shipping; however, the company was very good about answering my emails and making the mistake right. The product arrived just as expected and I am very pleased with it.

9 May 2025
Unprompted review
Rated 5 out of 5 stars

It's a great board

It's a great board. I have been using it everyday. It comes with digital workouts, so I can see my progress doing the same exercises over time.

20 May 2025
Unprompted review
Rated 5 out of 5 stars

Very Happy Customer!

I was excited to purchase this mini Pilates product from Lhanel. There were issues with shipping and their customer support service was outstanding. They were so helpful and understanding. Appreciate their immediate response. The machine is awesome. I love it! So happy to have purchased from Lhanel!!!!

15 May 2025
Unprompted review
Rated 5 out of 5 stars

First time using a Pilates reformer

My order was shipped out surprisingly fast. I think I got 2 days after I placed my order. Already started using it and yes my chest and arms are sore from upper body work I usually skip.

But overall really loving the product!

17 May 2025
Unprompted review
Rated 5 out of 5 stars

I love my Pilates board

I love my Pilates board. I haven’t worked out in over 6 years. This was great for easing back into my fitness journey and I use it consistently and love the results! If you’re on the fence about buying, it pays for its worth in 10 workouts in my opinion. Highly recommend this product!

13 May 2025
Unprompted review
Rated 3 out of 5 stars

Customer service responsive via email

I can’t review the product since I canceled the order after raising an issue on no delivery information. Once I raised the problem customer service responded to my emails.

6 May 2025
Unprompted review
Lhanel logo

Reply from Lhanel

Hello Sonia,

We’re very sorry to hear about your experience and truly apologize for the lack of communication regarding your order placed on April 28th. This is not the experience we want for our customers, and we understand how frustrating this must be.

We want to assure you that we are committed to resolving the delay with your order. Kindly email us directly at support@lhanel.co, and our team will make it a priority to provide full visibility on your order status and assist you with a resolution as quickly as possible.

Thank you for bringing this to our attention—we're here to help make things right.

Lhanel Team

Rated 5 out of 5 stars

Board appears cheaply made for $150

Board appears cheaply made for $150, ordering process was smooth and shipped relatively quickly. It moves fine without many issues, so we will see how this applies in the future.

2 May 2025
Unprompted review
Lhanel logo

Reply from Lhanel

Hello J.C.,

Thank you for your honest feedback — we truly appreciate you taking the time to share your experience. We’re sorry to hear that the board didn’t meet your expectations in terms of quality. Please know that we're actively working on improving our products, and insights like yours are incredibly helpful in that process.

If you ever need further assistance or have any questions, feel free to reach out to us at support@lhanel.co — we’re always here to help.

Lhanel Team

Rated 5 out of 5 stars

I ordered the Lhanel to start my…

I ordered the Lhanel to start my homework workout routines. I love how versatile it is in workouts and doesn’t just target on one part of the body. I have used it a few times now and have nothing bad to say about it because I love everything about the workout videos and my Lhanel gear.

5 May 2025
Unprompted review
Rated 5 out of 5 stars

Love it

Love it! I’m on day 2 and can already feel the burn. I can’t wait to see my results on day 30!

3 May 2025
Unprompted review
Rated 5 out of 5 stars

My experience with Lhanel has been great!

My experience with Lhanel has been great so far! The ordering process went smoothly and I received my order on time. All od the items such as my pilates socks, waist trainer, and the training guide were included. I'm really excited to start my pilates journey! Thank you Lhanel!

3 May 2025
Unprompted review
Lhanel logo

Reply from Lhanel

Hello Lucy,

Thank you so much for your review! We truly appreciate your feedback and are thrilled to hear that your experience with Lhanel has been great so far. We’re excited to be part of your Pilates journey!

When you get a chance, could you please email us at support@lhanel.co? We’d love to thank you personally!

— The Lhanel Team

Rated 4 out of 5 stars

Gonna get the videos a try can’t wait

Can’t wait to use the videos still waiting on the socks takes a while to get your product

1 May 2025
Unprompted review
Lhanel logo

Reply from Lhanel

Hello Ruby,

We're sorry for the delay! However, we do see that the order was delivered to your address. Could you please check your inbox? We’ve sent you an email with more details. Just reply there when you can, and we’ll be happy to assist further!

Lhanel Team

Rated 5 out of 5 stars

Love it!!

I just received my Pilates reformer set and it is AMAZING! I’ve only used it 3 times and I’m already seeing a difference. Summer body loading!!🥰

28 April 2025
Unprompted review

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