The Lewken Group Reviews 

193
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company, often describing the service as brilliant and a pleasure from start to finish. Customers consistently praise the staff for being polite, efficient, professional, and knowledgeable, providing clear explanations and helpful advice without pressure. Many also highlight the competitive and fair pricing, along with the high quality of the product and the neat, tidy installation work. However, some customers experienced issues with billing, where initial quotes were not honored, leading to unexpected charges and dissatisfaction with how complaints were handled. A few other people also felt that while the initial installation was good, there were subsequent problems like leaks or boiler issues that required follow-up from other companies or multiple attempts to resolve.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting prompt responses, competitive pricing,... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and professional... See more

Price

Consumers find price to be positive, with many reviewers highlighting competitive and fair pricing for... See more

Product

Reviewers mention positive feedback about the product, with many expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant all the way through the process of getting a replacement boiler. Archie in sales was great, no pressure selling, just the facts, useful information & a competitive price. The 2 guys who inst... See more

Rated 5 out of 5 stars

Lewken replaced the aged central heating combi boiler in my house. From start to finish it was a pleasure. They visited to assess my installation, ensure that it was up to standard and generate a f... See more

Rated 5 out of 5 stars

Fast response and very professional service. They called me back straight away once I got in touch and came to assess the same afternoon and arranged for a new boiler to be installed as soon as possib... See more

Rated 5 out of 5 stars

Leaked group done exactly what they said they would do the engineer came on time completed the Work leaving my house clean and tidy before he left he explained how the boiler works what I had to do... See more


Company details

  1. Plumber

Written by the company

Lewken Plumbing And Heating are proud to be counted among the most reliable boiler installation and replacement companies across Kent, Essex, Surrey, Sussex and across the South East. Our team of expert local boiler installation engineers are Gas Safe Registered providing you with the best knowledge and experience across the South East. Our 5 star rated teams at are highly experienced and knowledgable boiler installers of brand new big brand boilers such as; Vaillant, Potterton, Bosch, Baxi, Ideal, Glow Worm and Megaflo and many more, our installation team is one of the best in the business. Our skilled gas safe registered engineers are local and ready to quote you too supply and install your new boiler and just a call away. At Lewken Plumbing And Heating, we make our customers a priority. To ensure we provide the best service possible. We understand that selecting the right boiler for your specific needs can be challenging, which is why our knowledgeable staff will work closely with you to review all features and options available before making any recommendations. We specialise in makes and models of gas boilers as well as other types of fuel systems. Your satisfaction is our main priority, which is why Lewken Plumbing and Heating will go out of our way to ensure that your new boiler installation is completed to the highest quality standards. From start to finish, we will guide you through the entire process, including helping you pick out a system that fits your budget and needs. Once your boiler is installed, our gas safe registered Boiler Installers will provide detailed instructions on how to maintain the system to ensure maximum efficiency and safety. We also offer comprehensive warranties on all our services, giving you peace of mind so you can be assured that your investment is protected for years. Get in touch today and experience our excellent customer service.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

193 reviews

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No recent history of asking for reviews

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4.6

All reviews

(193)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

After needing a new boiler installed i…

After needing a new boiler installed i contacted lewken heating and I would highly recommend, professional service from start to finish, Jamie was helpful and thorough throughout the job, clean tidy and an excellent job completed

20 August 2023
Unprompted review
Rated 5 out of 5 stars

Would highly recommend Lewken Heating

Would highly recommend Lewken Heating. Jamie explained everything from the outset for our boiler requirements. Martin arrived promptly on the installation day, friendly, worked cleanly and attention to detail was nice to see 5⭐️

17 August 2023
Unprompted review
Rated 5 out of 5 stars

Boiler Installation

Quick and efficient installation. Arrived on time and kept disruption to a minimum. Clean and tidy. Good value. Would certainly recommend.

15 August 2023
Unprompted review
Rated 5 out of 5 stars

10 out of 10

The lads were very prompt, hardworking and pleasant. They were very respectful of our property and cleared up after themselves. Would definitely recommend them and will use them again in the future

8 August 2023
Unprompted review
Rated 5 out of 5 stars

Boiler

Just put boiler installation great service turned up on time great price all round great service

7 August 2023
Unprompted review
Rated 5 out of 5 stars

New boiler

Had the guys to fit a new boiler, done a great job,
Very professional, cleaned up well after them selves,
Competitive price as well. Will definitely use lewken again if and when needed.

26 July 2023
Unprompted review
Rated 5 out of 5 stars

Boiler swap

Fast and honest and very polite.
Made the hole tragic situation seem so calm.boiler swapped on day as was arranged on phone call to the office Very professional and easy going.
Would recommend them to anyone with any issues.

1 August 2023
Unprompted review
Rated 5 out of 5 stars

5☆ doesn't seem enough for this…

5☆ doesn't seem enough for this company! They installed a combi boiler for us and I'm now recommending them to everyone! Excellent workmanship, very punctual, cleaned up after themselves every day, polite, respectful and the best bit.....a great price. Been messed around by other companies i.e not turning up, or quoting ridiculous amounts. I wouldn't use anyone else now. A big thanks to Jamie and his team

20 July 2023
Unprompted review
Rated 5 out of 5 stars

Boiler issues …

We had been let down by other companies, Lewken came out same day and repaired our boiler . It was a great price we will definitely be using them in the future.

19 July 2023
Unprompted review
Rated 5 out of 5 stars

Had a boiler fitted

Had a boiler fitted, 10/10 service, great people and quality job, would definitely recommend and will 100% be coming back for any future jobs needed.

3 July 2023
Unprompted review
Rated 5 out of 5 stars

Top company

The response was rapid and turnaround from the initial call to installation was a seamless experience from start to finish. Thank you guys for your service

15 June 2023
Unprompted review
Rated 5 out of 5 stars

Very friendly staff

Very friendly staff, my call was responded to instantly and nothing was too much bother.
Would highly recommend Lewken!

24 May 2023
Unprompted review

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