PLEASE AVOID AT ALL COSTS!!!
PLEASE AVOID AT ALL COSTS!!!
Customer service is appalling and user experience on their platform is horrendous.
Platform and user experience is a 0. its slow, the platform is very laggy but worst of all, using a SL doesn't work and alot of time doesn't register on the app and no its not slippage.
I was in a trade at 6:30PM GMT on gold, there was No impacting news at this time, markets had heavily slowed down, no slippage etc and despite having a SL set on my trade, which would have been -300 loss Instead the platform allowed the trade to go -$900 and I reached my maximum daily loss limit!
I was in positive equity on the account at the start of the day by over $1000 into my challenge.
I raised a complaint as there was no sudden price movement it was just another error/glitch on their system, i was told they can see my set SL and they would have to raise a ticket for it to be looked into..
16 DAYS LATER....and after 5+ follows ups I've heard nothing, which is absolutely ridiculous and and disgusting from a business prospective. I keep getting the same response 'ticket has been raised just have to wait.
I've honestly never known Customer service like it, and at so early on in the customer experience process, if they can't even respond to a position query, this gives the user absolutely no faith that payments would be made on time or if there was any query regarding payment or anything just know it will never be dealt with.
Please don't waste your money, use a reputable firm/company. Worst experience I've had with a propfirm.




