LEUCHTTURM1917 Australia Reviews 

349
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and diverse range of products, noting their durability and suitability for various uses. Many appreciate the well-designed items, with some having used them for over a decade. The delivery service is frequently highlighted as fast and efficient, ensuring products arrive quickly. People express great satisfaction with their purchases, describing the notebooks and journals as functional, beautifully designed, and perfect for their needs. Many reviewers adore the products, finding them fantastic and essential for their organizational tasks, contributing to a highly positive user experience.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the quality, wide selection, and... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent and long-lasting... See more

Delivery service

Clients share positive opinions on delivery service, consistently highlighting fast and prompt delivery.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Leuchtturm have an interesting range of products, of good quality and, for the most part, well presented. Sometimes it was a little difficult to work out the finer details, such as the organization... See more

Rated 5 out of 5 stars

Spoke with Ian via email about a broken Leuchtturm1917 mechanical pencil. He couldn't have been more helpful. Rare these days. Left me with nothing but positive feeling towards your business and told... See more

Rated 5 out of 5 stars

I have been buying your planners for over ten years and have never been disappointed. The paper is extremely good for use with liquid pens and the binding and set out are excellent. Thanks

Rated 5 out of 5 stars

All the products that I have bought from Leuchtturm1917 are of excellent quality. You may pay a little more, but the reward is in the long-lasting quality, rarely, if ever, found today.


Company details

  1. #1 of 3 best companies in Book Store

Written by the company

Notebooks, Planners and Diaries from Leuchtturm1917


Contact info

4.8

Excellent

TrustScore 5 out of 5

349 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(349)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love the products

Love the products. The paper is in good quality, write well, even with fountain pen, it doesn’t let ink bleed through. I have been buying them for years.

19 November 2024
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service: after advising of an error in embossing, a new notebook (with the correction made) was sent the very same day which was a surprise and a delight! Many thanks team.

18 August 2024
Rated 4 out of 5 stars

Good learning journal, poor finish journal

Hi! I love the learning journal, but I am dissapointed with the finish journal. It looks to me like very little advice or rather quotes that are supposed to motivate you rather than a real guidance as to finish projects. Moreover the whole topic of finishing is not really covered. You're getting some very few tips on how to make a plan for your project - but really very little. And then the whole magic of how to really finish something remains a secret again. Designed well but hardly any content. Would send it back if it wasn't so expensive to send it away.

18 September 2024
Rated 5 out of 5 stars

Excellent diary

The diary arrived fairly promptly but had minor damage. These things happen in the mail so that’s not Leuchtturm1917 Australia’s fault. Initially, when I used their online form to send a photo and ask for help there was a problem with communication. After making further contact Leuchtturm1917 Australia sent a new diary. The diary is excellent and I can recommend them.

14 August 2024
LEUCHTTURM1917 Australia logo

Reply from LEUCHTTURM1917 Australia

i am sorry your order arrived with damage. the online form system may have failed at the time you submitted the photo. I will send you a replacement diary today.

Rated 4 out of 5 stars

Product never arrived however supplier was excellent in assisting me

Product never arrived. Auspost asked for the supplier to contact them. I tried to raise a support ticket with you but received no reply. I would like to speak with someone reference this issue please.

Update: received reply from Leuchtturm below. Will update again when issue resolved. 20 Aug 24.

2nd Update: I received the delivery express post in perfect order, Thankyou for your handling of my concerns. 22 Aug 24

22 July 2024
LEUCHTTURM1917 Australia logo

Reply from LEUCHTTURM1917 Australia

Thank you for your feedback on your recent purchase. Unfortunately, Australia post hasn't notify us of your enquiry. I have looked at your tracking details for your parcel and have lodged a missing parcel enquiry with Australia Post also. I will also arrange for your order to be resent out from our warehouse.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look